Hello Anonymous (Initials IM?) As we believe you stayed for 2 nights, we cannot understand why you did not mention there was an issue with your bathroom? What you describe sounds unhealthy and we would have responded both immediately and positively. It was certainly not coming from the floor tiles as we use a cleaning system certified for use in Health facilities. Clearly, something was wrong for your stay and we can only apologise for however we may have contributed to that. However, if you do not mention problems to the Owners or Duty Managers then no-one is to help you. Worse, where there is a problem that needs our attention we are also unable to help the next guest going into that unit. We hope the above helps with you8r future accommodation bookings. Rgds, Ron (The frustrated owner)

Thank you, we really appreciate your 5 Star review and your supportive comments. Great feedback for the team. Hopefully we will be seeing you again soon. Rgds, Ron

Hi there Thank you - we really appreciate the positive feedback. The team love to know we are getting things right for our guests. Hopefully you will be coming this way again soon :-). Rgds, Ron

Thank you kindly for letting us know that all was well for your late arrival, and the team were helpful to you. Yes, please do try other ASURE properties as most of the property owners are the shareholders and we all have an interest in making sure we do all we can for our guests. Enjoy the rest of your trip and take home many happy memories. Kind regards, Ron

Thank you for letting us know you were comfortable for your stay, and that the team helped you to make the most of your Taupo visit. Rgds, Ron

Thank you for your 4 Star review.

Hi anonymous Good to know our 1 Bed Spa with two Queens was comfortable for the two of you. Yes, our kitchenettes are on the small side as the property was built with its own on-site Restaurant :-), and they are not intended to cater for main meals. We only advertise accommodation for people, and believe it to be only fair and reasonable that those intending to bring bikes, trailers, animals - or anything other than people - would ask if that was OK before making a booking. Rgds, Ron

Thank you Perry We appreciate your letting us know that all was as you were wanting it to be for your stay with us. Kind regards, Ron and the Team@PRINCE

Hello Writing anonymously means we do not know who you are or when you stayed, and that means we can do nothing to help you. An additional a/c unit in the bedroom would require room pricing that the Taupo market would not support currently - as we also have in-floor winter heating. Yes, if you sleep with a light on with open windows there will always be insects looking to find their way in - even our net curtains cannot stop them all. With the lights off, the windows open, and using the fan supplied in the bedroom is by far the best way to be comfortable on a summers night. We are very sorry PRINCE did not work as well as we were wanting for you. Perhaps return in winter and see if our in-floor heating makes up for your hot summer visit :-). Wishing you well, Ron and the Team@PRINCE

Hi there in Hastings Thank you for your encouraging feedback. The team really appreciate knowing that we are looking after our guests in a way they appreciate. Thank you, Mairi, Ron, Rachel and the Team at PRINCE

Thank you Deb good to know you took full advantage of our greatr location, and that you were comfortable for your stay at PRINCE. Have a great year, and maybe we shall be able to see you again in the near future. Rgds, Ron

What a great review, we just wish we knew who you were and when you stayed :-). That aside, we wish you all the very best for 2020, and look forward to seeing you again when you are next in Taupo. With our best regards, Mairi, Ron, and Rachel

Your score suggests all was not well for your stay with us - and we apologise for any contribution we made to that. However, as you have not said, could we ask you to please let us know what it was that caused this, as we would like to be able to address that for others. Thank you, Ron

Thank you for the feedback Enjoy the holiday period, and all the very best for 2020. Rgds, Ron

WoW, thank you for letting us know all was well for your stay with us. We really appreciate the encouraging feedback. Best regards, Mairi, Ron, and Rachel

Thank you for leeting everyone know that all was well for your stay with us. We just wish we knew who we were thanking and when you stayed :-). Rgds, Ron

Hi Heinz Thank you kindly for your 5 Star review. We hope the rest of your trip is all you are wanting it to be, and that you take many great memories away with you. Rgds, Ron

Thank you for confirming you were comfortable for your stay with us. Rgds, Ron

Thank you. We really appreciate your positive feedback, and hope we can look forward to seeing you again soon. Rgds, Ron

Hi Anonymous Thank you for letting everyone know you were very comfortable for your stay with us. That said, we do wish we knew who you were, as the new beds all went into our 1 Bedroom Spa units - and they all have extractor fans in the bathroom. There are only 5 of our 32 units that do not have extractor fans, and that is because each of those 5 bathrooms have two windows that can be opened. BTW - It is always better to raise any concerns while still at the property, as we can then look to help you. Doing so on-line after your stay means we cannot help you, and doing so anonymously often means we are also left unable to help our future guests. We hope this feedback is helpful to you. Rgds, Ron

Well, what a fantastic review - one the team will be both delighted to see and encouraged by. Thank you kindly for letting us know that we are doing the right things to help peoples stay be what they need it to be. With the very warmest regards from the whole team at PRINCE

Thank you kindly for your 5 Star review. It is great to know that everything met your needs,m andd we hope we may see you again one day. Rgds, Ron

Hi Roger Thank you for your 4 Star review. Can we ask what it was that stopped you giving us 10/10, a 5 Star review? We ask as your feedback would be appreciated as that could help us to do better by our future guests :-). Best regards, Ron

Thank you for your kind comments and the 5 Star review, hopefully we can look forward to hosting you again soon. Rgds, Ron

Hi Cameron Thank you for letting us know all was as it should have been for your stay with us. We appreciate your feedback, and We hope we can look forward to seeing you all again soon. Kind regards, Mairi, Ron, and Rachel

Thank you for your 5 Star review. We appreciate you letting others know you were warm and comfortable - and that the staff were welcoming and helpful. Rgds, Ron

Thank you kindly for your 5 Star review. Rgds, Ron

What a lovely review, thank you.

Thank you for writing a review for us. While we really do appreciate knowing all was well for your stay with us - it would be even more helpful for us to know when you stayed with us and in which unit :-). Rgds, Ron

Hi Helen Thank you for taking the time to write that, we appreciate the positive feedback and knowing that you appreciated our reaching out to you. Knowing that is working for people, we have just done the same again for two more guests. Rgds, Ron

Hi Justin Thank you for rating your stay with us 8 out of 10. We hope the rest of your trip goes well. Rgds, Ron

Hi Anonymous We thank you kindly for your 10/10 review. Hopefully you will be staying with us again soon :-). Rgds, Ron

Hi Andrea Thank you for you 10/10 review, it is good to know that you and your UK visitors were happy and comfortable for your stay with us. We understand the dinner at Plateau was pretty good too. Hopefully you will be back for a bit of a break for yourself soon. Rgds, Ron

Hi Anonymous What a great review, we look forwrda to seeing you again soon - although we will not know it is you when you return :-). Rgds, Ron.

Thanks Tye Really appreciate your 10/10 review - great feedback :-). Rgds, Ron

We thank you for your 5 Star review, and really appreciate your letting us know all was well for your stay with us. Hopefully this means you will returning soon :-). Rgds, Ron

Thank you for your review, we appreciate knowing all was well for your stay. If you are back this way try one of our rooms located on the sunny courtyard :-). Regards, Ron

Hi Rob So sorry you had these problems. Can you please let us know when you stayed / under what name as we cannot recognize you from your review. We ca then look at the lights, bathroom and the a/c ASAP. Rgds, Ron

Hi Maryam Thank you very much for your very positive review. It is very encouraging and much appreciated. Rgds, Ron

Thank you for letting us know all was well for your stay with us. We appreciate the positive feedback. Hopefully we shall be seeing you again soon. Rgds, Ron

Hi there Thank you kindly for providing us with a 5 Star rating. We appreciate the feedback, and hope we will see you again one day. Kind regards, Mairi, Ron, and Rachel

Thank you Graeme. Good to know you have been comfortable for each of your stays with us, and that we are now your place to stay in Taupo. Thank you. Best regards, Mairi, Ron, and Rachel

Hi Coc Thank you for letting us know that you were comfortable for your stay with us. Yes, we have been trying to have Expedia change their system to remove the bed size problem for our Studio Units, and that was first raised early last year! We will contact them again as it looks as though some of the subsidiaries (inc ebookers) still have the problem. Thanking you again for your 4 Star review, Mairi, Ron, and Rachel

Hi Shrish Thank you for your 4 Star review. We hope to see you you again soon. Rgds,. Ron

Hi Elizabeth Thank you for the great review. We hope you will be back in Taupo soon - and that we may see you again. Rgds, Ron

Hi Mrs B Thank you for your 5 out of 5 review. It is great to know that we met all of your expectations. With our kind regards, Mairi, Ron, and Rachel

Thank you for your review, we appreciate your 4 Star rating. We hope the rest of your trip goes well for you. Rgds, Ron

Hi Sandra Thank you kindly for your 4 Star review. WE really appreciate the feedback and wish you wll. With kind regards, Ron

Thank you kindly for the 5 Star review Paul. Lovely feedback. Kind regards, Ron