Exterior
Ver disponibilidad

Opiniones sobre Hotel Don Fernando de Taos, Tapestry Collection by Hilton

3.5 out of 5
Hotel Don Fernando de Taos, Tapestry Collection by Hilton
1005 Paseo Del Pueblo Sur, Taos, NM

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 538 de 1002 opiniones" "
Evaluación: 8 - Bueno. 266 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 107 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 51 de 1002 opiniones" "
Evaluación: 2 - Terrible. 40 de 1002 opiniones" "

8,8/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Andreza

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 5 noches en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Excelente

cesar

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Saludos
Respuesta de Susie el 9 ene. 2023
Dear Cesar,Thank you so much for the wonderful review. We look forward to your next visit with us.Sincerely,Susie Allen

10/10 Excelente

Mary

Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Edgar

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sólo puedo decir que me encanto y volveré en un futuro
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sólo que no se incluye un desayuno gratis, pero sé que es cosa de Hilton no del hotel mismo. Me gustó mucho.
Se hospedó 1 noche en noviembre de 2019
Respuesta de jenrey231 el 29 dic. 2019
Thank you for your review on our review on our property have a great day!!

10/10 Excelente

Roland

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel
Excelente hotel
Se hospedó 1 noche en septiembre de 2019
Respuesta de jenrey231 el 22 sept. 2019
It was a pleasure to have you stay with us, have a great day!

8/10 Bueno

Sean

Viajó en grupo
Needs a coat of paint
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Kaylyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

Linda

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Room is clean but rundown. Needs a complete refurbishment. Room is dark, not enough light to work by. Ice machines not functioning. No amenities in the room. Paid for included breakfast and had to argue with the front desk until they were able to verify, making it unpleasant.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jerry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Liked the setup of the property
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Clarissa, Loveland

No le gustó: Servicios, estado de la propiedad e instalaciones
Older and needs updated
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Gary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful lobby
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jim

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The young lady that checked me in was super accommodating and as pleasant as she could be. Really gave a great impression.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Joe

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fam near
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Richard

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Pat

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent property. Rooms were wonderful but that lobby and bar… well, they were above and beyond. It was like walking through an art museum. Beautifully decorated. Highly recommend.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Jignesh

Le gustó: Personal y atención
No le gustó: Limpieza
Few choices for ood
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Mark, Hartland

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place, stayed here for 1 night before rental was available. Decent restaurant and bar
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Dharmesh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de FD el 30 mar. 2024
Thank you for your review!

8/10 Bueno

Meagan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Susie went above and beyond bringing my family down free pillows (we’re all allergic). I forgot to request this when booking and they were out at check-in. She actually went to the store, bought pillows and brought them to our room!!!
Se hospedó 3 noches en marzo de 2024
Respuesta de FD el 30 mar. 2024
Thank you for your response!

2/10 Terrible

Kin

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We got into town at 8pm and were told by hotel staff the only item available for dinner at their restaurant was nachos. The room is dirty and outdated. The room smelled and the bathroom was disgusting. The sink and faucet looked updated while the bathtub was not. The counter/sink had hair on it. The bathtub looked brown (looked like originally white). It had mold all around it where the bath caulk was. The bathroom did not have a fan. The beds were dirty. I woke up with bug bites. My husband also said he was itchy. The HVAC was very loud. It was a cold night. The heater was incredibly loud every time it kicked on. It made it impossible to get sleep as we were awaken nonstop when it kicked on. The hotel is old with thin walls. I heard footsteps all night and after 6am, it was nonstop. The shower was so loud from neighboring rooms. You can hear all the plumbing from next door. We got breakfast with our hotel stay. I confirmed with the hotel staff. We waited to be seated even though they were not busy at all. The waitress asked us to wait while she slowly bused a table. There were tons of available tables and she could have easily sat us first. There were two waitresses working and it was not busy. We waited a long time to get our order taken. Waited 40 minutes to get breakfast and then got cold food. It was gross and we didn’t eat it. The staff who confirmed we got breakfast with our stay charged us for the breakfast. She didn’t tell me. I had to ask. Horrible hotel!!!

2/10 Terrible

Loni

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The restaurant ran out of food. Literally everything. We were told you have to leave we have nothing left.
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Desk el 12 mar. 2024
Greetings Loni, we apologize for the lack of preparation on our end. We will definitely look into this matter and see where we can make corrections in the future. We appreciate you taking the time to leave a review.

8/10 Bueno

connie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice lobby and restaurant. Oddly designed shower with scalding or freezing water. Furniture older and soiled. Quiet and spacious.
Se hospedó 1 noche en marzo de 2024
Respuesta de Renee el 3 mar. 2024
thank you for your review we hope to see you again

10/10 Excelente

Gary, Rio Rancho

Se hospedó 1 noche en febrero de 2024
Respuesta de FD el 30 mar. 2024
Thank you for your review!

6/10 Aceptable

Maria Imelda

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Renee el 13 feb. 2024
Thank you for staying with us!

10/10 Excelente

Diane

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was comfortable and charming. The artwork and furnishings added to my appreciation. My checkin was easy, and staff was friendly and helpful. Having an indoor pool was a big plus for me. The room was spacious, with everything I needed.
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk Agent el 1 feb. 2024
Thank you for your wonderful review. We hope to welcome you again!

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Agent el 1 feb. 2024
Thank you for a wonderful rating! We hope you will venture to beautiful Taos, NM and our hotel becomes your home away from home.

6/10 Aceptable

Erika

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios
The restroom was not properly cleaned when I checked in. Found hair in the bathroom floor and tub. I stayed there 3 nights and I wanted clean towels and toilet paper. But, when I called around 4:00pm , they said that I had to wait until the next day because the housekeeper was already off work and they didn’t come in until 9:00am. I would think they had a storage room with these items. The lobby receptionist gave me an impression that she didn’t want to help or be bothered. The restaurant food was not good. I ordered chicken fingers for my daughter and they were not fully cooked. But Taos has a lot of good restaurants not to far from the hotel. So we knew to eat out and not at the hotel.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Renee el 18 ene. 2024
The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Please let me know the best contact number and time to reach you I look forward to speaking with you in order to restore your confidence in the Hotel Don Fernando de Taos.

2/10 Terrible

Brian

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en enero de 2024
Respuesta de Renee el 18 ene. 2024
The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Please let me know the best contact number and time to reach you. I look forward to speaking with you in order to restore your confidence in the Hotel Don Fernando de Taos.

8/10 Bueno

Dana

Se hospedó 3 noches en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
thank you for the stars we appreciate it

10/10 Excelente

Rhonda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Renee el 12 ene. 2024
Thank you for the stars were glad you enjoyed your stay

8/10 Bueno

Fred

Extensive use of salt during snow days made the rooms very messy and unsightly.
Se hospedó 5 noches en enero de 2024
Respuesta de Renee el 12 ene. 2024
Thank you for your review we are working on improving and all feed back is welcomed

6/10 Aceptable

Hazel

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
Se hospedó 5 noches en enero de 2024
Respuesta de Renee el 12 ene. 2024
Thank you for the stars we glad you enjoyed stay

8/10 Bueno

Angela

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The king bed suite was small for four. The king bed was a good nite sleep. The sofa bed was not a good quality bed nor was the couch. Minimal necessities provided. Room was clean and warm. Other than the annoyance of noisy neighbors it’s a typical motel set up. It wasn’t terrible but it wasn’t excellent.
Se hospedó 1 noche en enero de 2024
Respuesta de Renee el 12 ene. 2024
Thank you for your review and are glad you enjoyed your stay with us

8/10 Bueno

Rebecca

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The facility itself was good. We appreciated the pet friendly policy and the larger room size. However, when our toilet clogged, we went to the office and asked for a plunger. They said they would have to “find their maintenance guy” who never showed up so we ended up going to the Wal-Mart across the street to buy a plunger. We also asked for one more towel because the room had only three for a family of four. They never brought the towel so when we went back to the desk a second time to ask for the towel, a person disappeared as if going to look for one. They never came back so we pressed the other desk person wondering if we should keep standing there to wait or what? She said she would go check and magically came back with two towels and informed us that we were lucky to have gotten the last ones. Such weird “service”.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Excelente

Henry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Renee el 12 ene. 2024
Thank you for the stars we glad you enjoyed stay

4/10 Mediocre

Claudia, Miami

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Skip this hotel. In fact, skip Taos altogether. This place is dated with nothing to do. The entire area is dusty & dated. Rooms far from reception. No elevators. No housekeeping. The pool room has no heating & was frigid. The breakfast was the worst meal we had all trip at Palattes. Front desk staff really not very helpful, except Renee. Skip this place & head to Monte Sagrado if you must visit Taos.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Location
Nice and clean rooms, location is great with good dining options nearby.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for your review and are glad you enjoyed your stay with us

10/10 Excelente

Erick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for the stars we glad you enjoyed stay

10/10 Excelente

Alexis

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awesome service and accomodation.
We were welcome with warm smiles and great service by Dee the concierge. accomodation was excellent. were surely coming back to stay in your wonderful hotel.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for the review we are gald you enjoyed your stay with us and hope to see you again

6/10 Aceptable

Arun K

Se hospedó 1 noche en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Excelente

Evelyn Montealegre, novato

Le gustó: Servicios
Se hospedó 2 noches en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for the stars we glad you enjoyed stay

6/10 Aceptable

Jack

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Excelente

Casey

Se hospedó 1 noche en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for the stars we glad you enjoyed stay

6/10 Aceptable

CECELIA

Se hospedó 1 noche en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

8/10 Bueno

Eddie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Renee el 12 ene. 2024
Thank you for the stars we glad you enjoyed stay

6/10 Aceptable

David

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Respuesta de Front Desk Agent el 7 feb. 2024
Thank you for the wonderful review, we hope to welcome you again in the near future!

10/10 Excelente

Diana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms were gorgeous! The price is a steal for both the room, location and service. The lady who checked us in recommended where we should eat and if it wasn't for her me and my boyfriend would not have gone to the gorge, earthships or come across the best tasting coffee drink we've ever had. Don't hesistate, book a stay here!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Renee el 28 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Henry

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and attractive hotel. Nice staff.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Renee el 28 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.