Sala de estar en el lobby

Opiniones sobre Seffner Inn and Suites

2.5 out of 5
Seffner Inn and Suites
11551 Discovery Lane, Seffner, FL

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 389 de 1003 opiniones" "
Evaluación: 8 - Bueno. 262 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 167 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 85 de 1003 opiniones" "
Evaluación: 2 - Terrible. 100 de 1003 opiniones" "

7,6/10

Limpieza

8,2/10

Personal y atención

7,4/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

sofia

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
, la tina estaba muy sucia y goteando. El personal de la recepción poco amable, el desayuno con pocas opciones y el personal te corre cuando están terminando el desayuno aunque no haya nadie más. Creo que puede mejorar mucho su atención y reparar y cuidar las condiciones de las habitaciones.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management el 23 feb. 2024
Dear Sofia,I am very sorry to hear about your disappointment during your stay. Your comments about the cleanliness of the bathtub, the leakage problem and the friendliness of our reception are very concerning. We strive to provide a welcoming and comfortable environment for all of our guests and it is clear that we are not meeting your expectations. In addition, comments regarding limited breakfast options and breakfast service are noted and addressed immediately to ensure a more pleasant experience for future guests. Your opinions are invaluable to us and we care about attention to detail and the overall condition of the rooms. Thanks for pointing these things out. We hope to have the opportunity to welcome you for a much better stay in the future.

8/10 Bueno

Humberto

Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations Specialist el 15 may. 2023
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Bueno

Marcelo

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
Nos fue bien, a mejorar el tema de aseo y limpieza de las habiataciones.
Se hospedó 5 noches en febrero de 2023
Respuesta de Guest Relations Specialist el 22 feb. 2023
Hello Marcelo, We appreciate you taking the time to write such an in-depth review for us. Thank you for highlighting areas where we can improve. We can use your feedback to improve this aspect of our hotel's guest experience. We look forward to serving you again soon.

2/10 Terrible

JENNIFER

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was horrible, the bathroom was disgusting there was poop in the toilet, there was hair in the beds, the floor was dirty.. never coming back I had to clean my room and put another set of sheets on top on theirs.
Respuesta de Guest Relations Specialist el 5 dic. 2022
Hi Jennifer, Thank you for taking the time to provide comments. Our hotel is dedicated to providing pleasant, clean, and friendly lodgings, and guest comfort and satisfaction are of the utmost importance to us. Please accept my apologies for any inconvenience these issues may have caused you. This review provides us with insight into your experience and allows us to improve.

6/10 Aceptable

Yasmany

Le gustó: Personal y atención
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager el 27 ago. 2022
Hello Yasmany,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

10/10 Excelente

Leonella

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel es bueno, limpio, Solo el sofá cama de la habitación es puro alambre.. deberían de actualizarlo para que la persona que duerma esté cómoda.: de resto buena atención y bueno el desayuno deberían colocarle mas cosas, literal es solo wafle y pan..
Se hospedó 2 noches en diciembre de 2021
Respuesta de Manager el 5 ene. 2022
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Bueno

Winston

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager el 6 mar. 2022
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

8/10 Bueno

Maria

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2021
Respuesta de Manager el 3 ene. 2022
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 Terrible

Edgar

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
La habitacion sumamente sucia el carpet,las puertas,las cortinas, el sillon manchado . El desayuno esta bien y la piscina tambien al ver que llegabamos con un perrito nos cambiaron de cuarto y nos dieron la mas sucia. No vuelvo a ir a ese lugar.
Se hospedó 3 noches en agosto de 2021
Respuesta de Manager el 29 ago. 2021
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our carpet. We hope to see you again in the future.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente lugar lo recomiendo me encanto
Se hospedó 2 noches en julio de 2021
Respuesta de Manager el 1 ago. 2021
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 2 noches en julio de 2021
Respuesta de Manager el 17 jul. 2021
Thank you so much for the incredible rating. We look forward to your next visit!

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Excelente el lugar tranquilo y limpio como esperaba
Se hospedó 2 noches en julio de 2021
Respuesta de Manager el 12 jul. 2021
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 Mediocre

Roberto

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2021
Respuesta de Manager el 11 may. 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

2/10 Terrible

Noriel

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mal estado habitaciones
Habitaciones falta cuidado, lavamanos, tupido, carpeta falta de champú, no por parte camarera, sino por parte de recursos hotel, en general malas condiciones habitacion, muebles manchados, todo falta,detalles
Se hospedó 1 noche en marzo de 2021
Respuesta de Manager el 16 mar. 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 Bueno

Cliente verificado

Viajó por negocios, Viajó en grupo
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
El personal de recepción es excelente. No hubo desayuno en el dinning room por covid te lo dan en una bolsa. No hay limpieza en las habitaciones por covid durante su estadía.
Se hospedó 3 noches en febrero de 2021
Respuesta de Manager el 21 feb. 2021
Thank you for taking the time to share your comments regarding our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 Terrible

Maria D

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Horrible
Apenas llegamos la atención malísima llegamos a la habitación y pequeña y parte conseguimos una CUCARACHA en el baño, al día siguiente llegamos de nuevo a la habitación y no estaba limpia las mismas toallas llamamos a la recepción y nos dijeron que no las limpiaron por falta de personal y que bajáramos a buscar toallas limpias ese mismo día otra CUCARACHA año me quedo más ahí Horrible todo
Se hospedó 2 noches en septiembre de 2020
Respuesta de Manager el 3 oct. 2020
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 Bueno

Jonathan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2020
Respuesta de Manager el 6 jul. 2020
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

4/10 Mediocre

Rosalba

Se hospedó 2 noches en junio de 2020
Respuesta de Manager el 14 jul. 2020
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2020
Respuesta de Manager el 5 feb. 2020
Thank you for staying with us. We appreciate your business and hope to have the chance to serve you again in the future.

10/10 Excelente

ROMMEL, SUNRISE

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
PASE DOS NOCHE EN ESTE HOTEL CON MI FAMILIA Y NOS PARECIÓ EXCELENTE, HABITACIÓN E INSTALACIONES MUY LIMPIAS.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Manager el 11 nov. 2019
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en septiembre de 2019
Respuesta de Manager el 3 oct. 2019
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

10/10 Excelente

Maricela

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Es un hotel para pasar una estancia en familia ,con tranquilidad y agradable ambiente.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Manager el 17 sept. 2019
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Bueno

Luis, Panamá

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buena ubicación y buffet, muy variado. El trato del personal excelente! Repetiría
Se hospedó 2 noches en septiembre de 2019
Respuesta de Manager el 7 sept. 2019
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Please do consider us again on your next visit to the area.

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2019
Respuesta de Manager el 30 jul. 2019
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2019
Respuesta de Manager el 26 jul. 2019
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excelente

Rosalien

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo muy bien
Estupendo...servicio magnifico
Se hospedó 2 noches en julio de 2019
Respuesta de Manager el 26 jul. 2019
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente estancia a muy buen precio
Es un buen hotel con muy buena ubicación relativamente cercana a Busch Gardens. La habitación que nos asignaron estaba muy limpia en general (el baño, las camas, las paredes, la alfombra, etc). El desayuno incluido fue variado y muy bueno, y el área de comedor impecablemente limpia Recomiendo este hotel para familias.
Se hospedó 1 noche en junio de 2019
Respuesta de Manager el 11 jul. 2019
Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelentes instalaciones, muy limpio y buen espacio de parqueo.
Se hospedó 1 noche en julio de 2019
Respuesta de Manager el 9 jul. 2019
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

10/10 Excelente

OSCAR

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A-1
Excelente
Se hospedó 4 noches en junio de 2019
Respuesta de Manager el 9 jun. 2019
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2019
Respuesta de Manager el 14 jun. 2019
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Bueno

Reinaldo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
😍😍😍
Muy bien¡!¡
Se hospedó 1 noche en mayo de 2019
Respuesta de Manager el 5 jun. 2019
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything in the hotel was perfect except for the lady with mustache in the front desk, She looks in a bad mood...She have to be more friendly and smile every once in a while, I will recommend this Hotel to every body.
Se hospedó 2 noches en mayo de 2019
Respuesta de Manager el 3 jun. 2019
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2019
Respuesta de Manager el 14 jun. 2019
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

10/10 Excelente

Luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very satisfied
Everything was perfectly ,clean great customer services
Se hospedó 2 noches en mayo de 2019
Respuesta de Manager el 29 may. 2019
Thank you for your review and comments regarding our hotel. Please do consider us again on your next visit to the area.

2/10 Terrible

Albert

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No good services and dirty
Se hospedó 4 noches en abril de 2024
Respuesta de Mike p el 23 abr. 2024
Good morning Mr. Albert I am very sorry for the experience you had. Please help to improve our guest relation service, we are in proses of renovation so that part I understand but if any of our staff make you feel uncomfortable please let me know. Our hotel will completely renovated by August 2024 with all the new furniture. Please help me.

8/10 Bueno

Mark, Belmont

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very convenient. Clean room. Friendly staff. Safe parking.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 14 abr. 2024
Hello Mark,We are pleased to hear that you found our hotel to be convenient, clean, and with friendly staff. It's great to know that you also felt secure with our parking facilities. We appreciate your positive feedback and hope to welcome you back in the future.

8/10 Bueno

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Very good. Nice staying there. Would stay again.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management el 12 abr. 2024
Dear William, We're glad to hear you had a fantastic stay with us! Your kind words mean the world to us, and we're delighted to know you enjoyed your time at our hotel. We can't wait to welcome you back for another amazing experience in the near future!

10/10 Excelente

Santos

Viajó con su pareja
The cleaning staff did an excellent job.everything was perfect in the room because of them. These days I don’t know how you are able to find such competent staff. Good job to whoever was able to hire those lady’s.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management el 12 abr. 2024
Dear Santos, What a fantastic review! Your appreciation for our cleaning staff absolutely made our day! We're thrilled to hear that they made your stay exceptional and that everything in your room was perfect. Our team works tirelessly to ensure every guest feels comfortable and pampered, and it's wonderful to see their efforts recognized. We'll be sure to pass along your kind words to our incredible cleaning team. They're the real MVPs! We can't wait to welcome you back for another flawless experience soon!

4/10 Mediocre

Calvin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stayed at better hotels
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 24 mar. 2024
Hello Calvin,We strive to provide a variety of experiences to suit all preferences. Your feedback is appreciated as it helps us improve our services for future guests. Feel free to reach out to our management team to discuss your stay in further detail.

6/10 Aceptable

David

Viajó en grupo
Le gustó: Personal y atención
The maintenance and the cleaning services need to be addressed.
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Relations Management el 20 mar. 2024
Dear David,We appreciate you being so thoughtful in providing us with this feedback. Your feedback is much appreciated, and we're sorry if anything went wrong during your visit. We are actively working to improve the overall experience for our visitors by maintaining the highest standards of cleanliness and resolving any maintenance concerns that may arise. We really appreciate your feedback, which helps us make improvements. We look forward to future opportunities to go above and beyond your expectations. In case anything else comes to mind that you think would enhance your future visit, please do not hesitate to contact us personally.

10/10 Excelente

Christine

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The facility was pleasant, the staff we met were helpful and professional. What we didn’t care for was the fact that there was a lot of leftovers left in the refrigerator that we had to remove in order to use the refrigerator. Seems like a huge oversight in housekeeping.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 19 mar. 2024
Hello Christine,We appreciate your kind words about our staff and your overall pleasant stay. Rest assured your feedback regarding the refrigerator will be shared with our housekeeping team for their review. Our team strives to provide a clean and comfortable environment for all guests. Thank you for bringing this to our attention.

8/10 Bueno

Tim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice quiet area
Se hospedó 7 noches en marzo de 2024
Respuesta de Manager el 19 mar. 2024
Hello Tim,We are delighted to hear you enjoyed the peaceful surroundings during your stay. Should you have any further feedback or if there is anything management can assist you with, please do not hesitate to get in touch.

2/10 Terrible

Clint

Viajó con su familia, Viajó con mascotas
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is not clean, our room had mold on floor on carpet and it caused us to leave early
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Management el 16 mar. 2024
Dear Clint,We're truly sorry to hear about your disappointing experience at our hotel. Cleanliness and comfort are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations during your stay. Please accept our sincerest apologies for any inconvenience caused by the mold in your room. Rest assured, we take your feedback seriously and are actively addressing the issue to ensure that it does not happen again in the future. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. If there's anything else we can do to make amends, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.

6/10 Aceptable

NGM

Le gustó: Personal y atención, servicios
Manger good, rooms are uncomfortable even the best suite they have.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Management el 11 mar. 2024
Dear NGM,I'm sorry to hear that your experience at our hotel fell short of your expectations. Your comfort is our top priority, and it's disheartening to learn that you found the rooms uncomfortable, even in our best suite. We take all feedback seriously and will address the issues you've raised to ensure a more enjoyable stay for our future guests. Our team is committed to providing exceptional service, and we appreciate you bringing this to our attention. Please reach out to us directly so we can discuss your concerns further and work towards making things right.

8/10 Bueno

Marty

Viajó con su pareja
Easy to get to and reasonable prices Updates overdue
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 11 mar. 2024
Hi Marty!We really appreciate you taking the time to talk with us and share your ideas! We are happy to learn that you thought our rates were fair and our location was handy. We value your input on changes and are already hard at work making improvements and new touches to our hotel. We're dedicated to giving our visitors a remarkable experience, and your feedback will undoubtedly help us in our continuous attempts to go above and beyond. We are forward to see you back soon to show off our progress!

4/10 Mediocre

RANDOLPH

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It has gone down hill since it is not longer franchised.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 3 mar. 2024
Hello RANDOLPH,We value your feedback and will share your comments with the management team for their review. Thank you for taking the time to share your thoughts with us.

8/10 Bueno

Douglas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and quiet.
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations Management el 2 mar. 2024
Dear Douglas, We're honored to hear that you enjoyed your stay with us! Maintaining a clean and serene environment is always a top priority, and it's fantastic to see that reflected in your experience. We're constantly striving to provide our guests with a comfortable and peaceful atmosphere, so your feedback is incredibly valuable to us. Thank you for choosing our hotel, and we hope to welcome you back for another exceptional stay soon!

6/10 Aceptable

Kathi

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Stains in the bathroom and torn vinyl on the bench, also didn't smell great. But the bed was comfortable and the staff was courteous.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 28 feb. 2024
Hello Kathi, We appreciate your feedback on your recent stay with us, including your positive comments on our comfortable beds and courteous staff. We will address the issues you mentioned to ensure a more pleasant experience for our future guests. Thank you for bringing this to our attention.

4/10 Mediocre

Flora

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very expensive cab service from airport and later to port. Place needs upgrade. Would not stay again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 27 feb. 2024
Hello Flora, We appreciate your feedback regarding the transportation services and the property. Thank you for bringing your experience to our attention. Kindly contact our management team directly to discuss your concerns further.

6/10 Aceptable

Mark

Viajó con su pareja
Le gustó: Personal y atención
The property appeared clean until I used a naplon to wope a water spill and it was filthy when i picked it up. The outside smoking area has broken and unsafe benches. The breakfast selections were sparse and the beds had a strong bleach smell making it hard to sleep. Also the security lock on the door was broken making us feel very unsafe
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 27 feb. 2024
Hello Mark, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take all comments seriously and will address the cleanliness concerns with our housekeeping team. Your safety is our top priority, so we will look into the issues with the outdoor area and the security lock promptly. We thank you for bringing these matters to our attention.