Exterior
Ver disponibilidad

Opiniones sobre Hotel Tampa Riverwalk

3.5 out of 5
Hotel Tampa Riverwalk
200 N Ashley Dr, Tampa, FL

Opiniones

6,8
Evaluación: 10 - Excelente. 431 de 1353 opiniones" "
Evaluación: 8 - Bueno. 277 de 1353 opiniones" "
Evaluación: 6 - Aceptable. 250 de 1353 opiniones" "
Evaluación: 4 - Mediocre. 189 de 1353 opiniones" "
Evaluación: 2 - Terrible. 206 de 1353 opiniones" "

7,2/10

Limpieza

7,8/10

Personal y atención

7,2/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Marisela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Casi se cancela mi reservación porque se atraso el vuelo y llegué 7 horas después
Respuesta de Adrienne el 5 abr. 2024
Please accept our sincere apologies for this experience.

4/10 Mediocre

Claudia

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
La muchacha de la recepción mal trató y la de la limpieza nos levantó a las 8 de la mañana cuando deberíamos salir a las 11
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management el 22 nov. 2023
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. I'd like to extend my heartfelt apologies for any difficulties and inconveniences that you may have experienced. Please be assured that our housekeeping staff follows strict procedures and protocols daily to ensure the cleanliness of our facilities. Your comments and feedback are greatly appreciated and will be shared with our team, thank you.

6/10 Aceptable

francisco

No le gustó: Personal y atención
Se hospedó 1 noche en octubre de 2023
Respuesta de Adrienne B el 24 oct. 2023
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

2/10 Terrible

ISARAEL

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place it’s nothing with the pictures they put on
Se hospedó 2 noches en agosto de 2023
Respuesta de Adrienne B el 25 ago. 2023
thank you for your candid review regarding your recent visit. We were disappointed to hear that we did not perform well and you can be assured that we will be sharing your feedback with our team to ensure the opportunities are addressed immediately. We hope you will accept our apologies and we hope that we may have an opportunity in the future to show you just how great we can be.

2/10 Terrible

Nelida

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
That was my worse experience!! They need to close that Hotel and fixe all the holes in the ceiling leaks water everywhere
Se hospedó 1 noche en agosto de 2023
Respuesta de Adrienne B el 18 ago. 2023
All reviews whether positive or otherwise are always appreciated as it helps us to better focus on areas of our hotel a guest may feel needs to be further addressed. Please accept our apology for any inconveniences that you may have experienced during your stay. Although we work hard to update and maintain our facilities to give our guests the most comfortable and enjoyable stay, sometimes unforeseen circumstances may happen from time to time. Guests are always encouraged to contact the front desk for any concerns during their stay so that we may have the chance to address them. Please know that compact Thank you for your feedback; it will be shared with our team.

10/10 Excelente

Juliana

Se hospedó 1 noche en mayo de 2023
Respuesta de Adrienne B el 16 jun. 2023
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Aceptable

ELENA

No le gustó: Limpieza
No lo recomiendo
Una noche estuvo sonando la alarma de incendios toda la noche. Nos hicieron salir 2 veces y nada, era un error del sistema o algo entonces estuvo sonando casi toda la noche, imposible dormir. Dos dias no me hicieron limpieza en el cuarto, y los que si muy por encima.
Se hospedó 4 noches en mayo de 2023
Respuesta de Adrienne B el 1 jun. 2023
Todas las reseñas, ya sean positivas o no, siempre son apreciadas, ya que nos ayudan a enfocarnos mejor en las áreas de nuestro hotel que un huésped puede sentir que necesitan abordarse más a fondo. Acepte nuestras disculpas por los inconvenientes que haya podido experimentar durante su estadía. Aunque trabajamos arduamente para actualizar y mantener nuestras instalaciones para brindar a nuestros huéspedes la estadía más cómoda y placentera, a veces pueden ocurrir circunstancias imprevistas de vez en cuando. Siempre se recomienda a los huéspedes que se comuniquen con la recepción si tienen alguna inquietud durante su estadía para que podamos tener la oportunidad de abordarla.

10/10 Excelente

Leandro

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El servicio es muy rápido
Se hospedó 1 noche en marzo de 2023
Respuesta de Adrienne B el 7 mar. 2023
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Aceptable

Gicel

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
mucha espera para la entrada
Se hospedó 2 noches en febrero de 2023
Respuesta de Adrienne B el 23 feb. 2023
Thank you for your review regarding your recent visit. We were disappointed to hear that we did not perform well and you can be assured that we will be sharing your feedback with our team to ensure the opportunities are addressed immediately.

2/10 Terrible

Yordy

Se hospedó 1 noche en enero de 2023
Respuesta de Juan Fernandez el 6 mar. 2023
Dear Yordy,Thank you for the business and opportunity. We do appreciate it at Hotel Tampa. We apologize for any inconvenience and not being to your liking.sincerely,Juan- GM

10/10 Excelente

Leordan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
T
Se hospedó 1 noche en enero de 2023
Respuesta de Juan GM el 26 ene. 2023
Leo,Thank you for the 5* review and staying with us at Hotel Tampa. We really appreciate the business on the riverwalk.sincerely,Juan GM

10/10 Excelente

gerardo

Se hospedó 2 noches en enero de 2023
Respuesta de Juan GM el 28 ene. 2023
Gerado,Thank you for the 10 star rating and business. We look forward to your future stay with us at Hotel Tampa.regards,Juan GM

8/10 Bueno

Esteban

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ubicación
Respuesta de Juan GM el 28 ene. 2023
Thank you for the review. We appreciate your business at Hotel Tampa!regards,HTR Team

8/10 Bueno

JORGE

Se hospedó 2 noches en septiembre de 2022
Respuesta de Juan GM el 28 ene. 2023
Jorge,Thank you for the review. We appreciate your business at Hotel Tampa!regards,HTR Team

10/10 Excelente

Blanca

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La atención muy buena y rápida. Excelente ubicación en el centro de la ciudad.
Se hospedó 3 noches en junio de 2022
Respuesta de Juan GM el 28 ene. 2023
Thank you for the review. We appreciate your business.

8/10 Bueno

Juan

Viajó con su pareja
La habitación
Se hospedó 2 noches en mayo de 2022
Respuesta de Juan GM el 28 ene. 2023
Thank you for the review. We appreciate your business.

4/10 Mediocre

Francisco Javier

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Muy sucio y las Instalaciones en mal estado
Se hospedó 3 noches en enero de 2022
Respuesta de GM el 25 ene. 2022
Dear Francisco Javier, Sorry to read that your stay did not exceed your expectations. We will work harder to create great experiences for our guests.

8/10 Bueno

Allan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2021
Respuesta de GM el 30 dic. 2021
Dear Allan, Thanks for the review and for choosing The Sheraton Tampa Riverwalk for your travels.

8/10 Bueno

ERIKA

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
muy cómodo y cercano al sitio de trabajo
Se hospedó 5 noches en octubre de 2021
Respuesta de GM el 25 nov. 2021
Dear Erika, Thanks for the great feedback and for choosing the Sheraton Tampa Riverwalk

6/10 Aceptable

felix

No le gustó: Limpieza, personal y atención
Regular
Buena ubicación, un poco viejo y no había limpieza al cuarto a pesar de que las restricciones el covid se levantaron.
Se hospedó 4 noches en octubre de 2021
Respuesta de GM el 13 oct. 2021
Thanks for the feedback but we are still in COVID protocol for daily room cleaning

8/10 Bueno

LUIS R

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La localización cerca del riverwalk. Está en un lugar céntrico. No hay nada que no me guste.
Se hospedó 1 noche en septiembre de 2021
Respuesta de GM el 13 oct. 2021
Glad to read that you enjoyed your stay

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en junio de 2021

8/10 Bueno

juan carlos

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Valet muy caro
Se hospedó 2 noches en junio de 2021
Respuesta de Juan GM el 28 ene. 2023
Thank you for the review. We appreciate your business.

10/10 Excelente

Sorany

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Bien, pero la limpieza del hotel no es buena. La habitación estaba muy sucia
Se hospedó 1 noche en junio de 2021
Respuesta de Juan GM el 28 ene. 2023
Thank you for the review. We appreciate your business.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2021
Respuesta de Juan GM el 28 ene. 2023
Thank you for the review. We appreciate your business.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de Juan GM el 28 ene. 2023
Thank you for the review. We appreciate your business.

8/10 Bueno

Ruthann

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was very neat and clean. Victoria (?) at front desk was amazing!! Bartender in restaurant (Pilar?) very good. Pool bartender, not so much.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Evon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Judith, Hazleton

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
From the moment I walked in until we checked out I loved it! The front desk was super helpful! My 1st room I was assigned too had a stench and right away they assisted me with a new room! Everyone was very welcoming and nice! The bartenders as well ! Loved the view from my room! And also loved the walking distance to certain restaurants! We will deff be staying here again!
Se hospedó 4 noches en abril de 2024
Respuesta de Adrienne el 15 may. 2024
Your reference to the Hotel Tampa Riverwalk as being a nice hotel with friendly staff is very much appreciated. It’s so nice to know that you really enjoyed your stay with us.

8/10 Bueno

Lisa

Viajó con su pareja
Nice rooms. We had a balcony room facing the river. Very clean and comfortable.
Se hospedó 2 noches en mayo de 2024
Respuesta de Adrienne el 14 may. 2024
Thank you for your wonderful review of the Hotel Tampa Riverwalk.

2/10 Terrible

Kevontae

Viajó con su pareja
The woman at the front desk over charged me even after reviewing my receipt and informing her the price was wrong. I was rushed away from the desk and overall greeted with hostility from this particular woman.
Se hospedó 1 noche en mayo de 2024
Respuesta de Adrienne el 14 may. 2024
It is disappointing to read that you did not enjoy your stay as the instances you have described are not normal practices for our hotel. We apologize for the unfortunate encounters you experienced and we will certainly pass on your comments to the management team. Thank you for the feedback.

4/10 Mediocre

Kevin

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
We booked 2 room for 1 night, at check in the rooms were warm and muggy, we set a/c settings lower and left for a concert. Upon returning many hours later the rooms were still warm. The office staff said the chiller was down and to report issue to our booking agent, that was Expedia.
Respuesta de Adrienne el 14 may. 2024
Please accept our apology for any inconveniences that you may have experienced during your stay. Although we work hard to update and maintain our facilities to give our guests the most comfortable and enjoyable stay, sometimes unforeseen circumstances may happen from time to time.

4/10 Mediocre

Aileen

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Adrienne el 14 may. 2024
We do appreciate the feedback on your stay and we apologize that you did not find our accommodations to meet your expectations. Thank you for the review.

6/10 Aceptable

Timothy

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The hotel was nice, clean and convenient but our room was HOT and the air conditioning didn’t work well. Also the shower was clogged and we had to take super quick showers because the tub filled fast. We asked for maintenance, but they didn’t arrive.
Se hospedó 3 noches en mayo de 2024
Respuesta de Adrienne el 9 may. 2024
We sincerely apologize for any inconvenience you may have experienced. The quietness of our hotel for all of our guests to rest and relax is of major importance to us. We strongly encourage guests to alert the front desk for any concerns during their stay so that we can immediately rectify any issue. Thank you for taking the time to share your comments with us and we hope you would consider staying with us again in the future.

6/10 Aceptable

Danny, Cape Coral

Viajó con su pareja
No le gustó: Servicios
The room was dated and felt dirty. Furniture stained,corners of the room hadn’t been cleaned in a while. The bathroom was old cramped and the tub looked dirty. Carpet looked dirty. The only bonus was the location was perfect for visiting the River Walk. Note DJ plays music so loud on certain days it’s annoying. Don’t come ready to relax or take a nap after a day of travel when the pool party is going on. The 300 guest has to deal with extremely loud music for the 30 people at the pool. We walked the whole Riverwalk and our hotel was the only one with rap music bellowing out. Not everyone is in their twenties and appreciates it.
Se hospedó 1 noche en mayo de 2024
Respuesta de Adrienne el 9 may. 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. I'd like to extend my heartfelt apologies for any difficulties and inconveniences that you may have experienced. Please be assured that our housekeeping staff follows strict procedures and protocols daily to ensure the cleanliness of our facilities. Your comments and feedback are greatly appreciated and will be shared with our team, thank you.

4/10 Mediocre

Maia

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room was very outdated and not very clean. Bed was super uncomfortable but covers were nice. Bartender was not the best very slow talked to everyone but us. Drinks were not good at all and it ended up being 60$ for two drinks that were horrible.
Se hospedó 1 noche en mayo de 2024
Respuesta de Adrienne el 9 may. 2024
We sincerely apologize for any inconvenience you may have experienced. The quietness of our hotel for all of our guests to rest and relax is of major importance to us. We strongly encourage guests to alert the front desk for any concerns during their stay so that we can immediately rectify any issue. Thank you for taking the time to share your comments with us and we hope you would consider staying with us again in the future.

6/10 Aceptable

Russell

No le gustó: Limpieza, estado de la propiedad e instalaciones
Pool area was great room old dirty people very nice
Se hospedó 2 noches en mayo de 2024
Respuesta de Adrienne el 14 may. 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

4/10 Mediocre

Laura

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
pictures are not what the hotel looks like.. it was dirty, smelled musty and rooms were dirty. Outside pool area was nice but not cleaned up after the day before. The view is pretty but definitely not pictured to reflect actual
Se hospedó 4 noches en abril de 2024
Respuesta de Adrienne el 3 may. 2024
Thank you for taking the time to send us some feedback on your visit. While your stay was enjoyable there were some areas of concern which I will address immediately. Once again thank you for your comments.

4/10 Mediocre

Matt

Le gustó: Limpieza, estado de la propiedad e instalaciones
Kids everywhere loud and knocking on walls all night
Se hospedó 1 noche en abril de 2024
Respuesta de Adrienne el 3 may. 2024
We do wish to apologize if your stay was during a very busy time for us where guests may have been a little louder than normal.

8/10 Bueno

Tiffany Marie

Se hospedó 4 noches en abril de 2024

2/10 Terrible

Russell

Viajó por negocios
No le gustó: Servicios
Made charges late at night to my card when I didn’t even use their $25 coupon
Se hospedó 2 noches en abril de 2024
Respuesta de Adrienne el 2 may. 2024
First and foremost thank you for staying with us, and thank you for sharing your feedback on your visit. While your overall stay was enjoyable, you have noted some areas that were also working to improve and we look forward to showing you the finished product. Please be assured that I will pass along your comments to all those you have mentioned and to ensure they are recognized for their efforts.

8/10 Bueno

Megan

Le gustó: Limpieza, personal y atención
I have stayed at this hotel several times. I love the location, annex proximity to University of Tampa. There are probably fancier hotels in the neighborhood, but this is friendly affordable and walkable. I always always enjoy my stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Adrienne el 2 may. 2024
We’re so happy to hear you had such a great stay with us at the Hotel Tampa Riverwalk and that our location was so convenient for your needs during your stay, thank you.

10/10 Excelente

Shannon, Centerville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Adrienne el 2 may. 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Aceptable

Ginnette

Le gustó: Personal y atención
Se hospedó 4 noches en abril de 2024
Respuesta de Adrienne el 2 may. 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

8/10 Bueno

Sara

Viajó con su familia
not what i expected for the price little disappointed
Se hospedó 2 noches en abril de 2024
Respuesta de Adrienne el 2 may. 2024
thank you for taking the time to send us some feedback on your visit. While your stay was enjoyable there were some areas of concern which I will address immediately. Once again thank you for your comments.

2/10 Terrible

Russell

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Adrienne el 2 may. 2024
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

2/10 Terrible

Luke

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Paid for a larger room with balcony and when we arrived they didn’t have it and put us in a smaller room that cost $90 less and told us the price was the same. Hotel is run down and the rooms smell like mold and the walls and baseboards are filthy. I’ve never even left a review but for $300 this place is horrible should be a 1 star. Also they leave out the charge you $25 travel fee or some nonsense and you can redeem it at their breakfast but they tried to charge for my two kids that are 6 and under.
Se hospedó 1 noche en abril de 2024
Respuesta de Adrienne el 2 may. 2024
First and foremost thank you for staying with us, and thank you for sharing your feedback on your visit. While your overall stay was enjoyable, you have noted some areas that were also working to improve and we look forward to showing you the finished product. Please be assured that I will pass along your comments to all those you have mentioned and to ensure they are recognized for their efforts.

10/10 Excelente

Kemper

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Adrienne el 2 may. 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 Aceptable

Blake

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en abril de 2024
Respuesta de Adrienne el 25 abr. 2024
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 Bueno

David, Atchison

Se hospedó 7 noches en abril de 2024
Respuesta de Adrienne el 14 may. 2024
Thank you for your wonderful review of the Hotel Tampa Riverwalk.