Paula, thank you for staying with us. We apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each suite for our guests. We understand your frustration and are grateful for your patience. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

On behalf of the entire team, please accept our sincere apologies for our hotel not meeting your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is a top priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves. Sincerely, Hotel Management

Jeanice, thank you for selecting our hotel. We apologize for the cleanliness issues you mentioned. We will discuss your comments with our housekeeping team for their review and action. We are also sorry that you felt we did not merit the rate you paid. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management

We appreciate you choosing our hotel. We are very sorry you were disappointed. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management

Luis, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management

Thank you for your review. We sincerely apologize for the cleanliness issues you encountered and for the insects in your suites. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to see you again for a better experience. Sincerely, Hotel Management

Melvin, thank you for staying with us. We apologize for the smoke odor you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. We hope to host you again in the future so that we can make it up to you. Sincerely, Hotel Management

Thank you for your review. We are sorry for the issues with the air conditioner and are sorry for the inconvenience. Your feedback will be shared with the appropriate teams for review and action. We hope to have another opportunity to serve you better. Sincerely, Hotel Management

Enrique, thank you for taking the time to review your experience at Extended Stay America. We are glad to learn our service along with our facilities were to your satisfaction. However, we are sorry for any inconvenience caused to you. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management

Juan, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management

Thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we apologize for the housekeeping issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with the appropriate team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management

Samuel, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management

Thanks for the perfect feedback. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management

Stephanie, thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management

Thank you for your feedback. We are sorry for the cleanliness issues you had while you were here and that you were disappointed with our Housekeeping policy. We have contacted our pest control provider, and they are treating the room immediately. Also, to respect the privacy of our guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. We apologize if this was not communicated to you at the time of check-in and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

Yeritza, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management

Marimar, thank you for taking the time to review Extended Stay America. Although we are happy to know you had a comfortable stay, we are sorry our grab-and-go breakfast was not up to your expectations. Your comments have been shared with our Brand Leaders as it will help them determine new offerings. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management

Jiae, thank you for being our guest at Extended Stay America. We’re glad to know our wonderful location was convenient for you and overall you had a nice stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

It's so nice to know you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location near restaurants and shopping, so we're happy it worked out well for you too. We look forward to having you as our guest again whenever your travels bring you back to the area. Sincerely, Hotel Management

David, thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our city. We look forward to your next visit! Sincerely, Hotel Management

Dear Mark, Thank you for sharing your observations. We apologize if our accommodations did not meet your expectations. We are committed to continuous improvement and value your feedback as it helps guide our efforts in upgrading our facilities, particularly the bathrooms. We hope to have the opportunity to host you again in the future, providing a stay that reflects our dedication to guest comfort and satisfaction.Sincerely,Hotel Management

Dear lekesha, Thank you for taking the time to provide your feedback. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

Dear QUANISHA, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with pests during your stay. Please know that we take cleanliness and pest control seriously, and we are actively addressing this issue with our team to ensure it does not happen again. Your feedback is valuable to us as we strive to provide a comfortable and enjoyable stay for all our guests. We hope you will give us another chance to exceed your expectations in the future. Sincerely,Hotel Management

Dear Anjeanette, Thank you for sharing your observations. We apologize for any inconvenience caused by the presence of police or the nature of our hotel's accommodations. We do offer extended stay options for workers in the area, and we strive to provide a comfortable and safe environment for all guests. Your feedback is important to us, and we will continue to work towards ensuring a positive experience for everyone. We hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management

Dear James, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Anthony, We deeply regret the unsatisfactory conditions you encountered during your stay, with the cleanliness and maintenance. These fall far below our standards, and we sincerely apologize for any discomfort or inconvenience caused. Your feedback is crucial, and we will immediately address these issues to ensure a more hygienic and pleasant experience for all our guests. Your concerns have been shared with our housekeeping and maintenance teams for thorough rectification. We appreciate your understanding and hope to have the opportunity to restore your faith in our hotel on a future visit.Sincerely,Hotel Management

Dear Elieser, Thank you for writing a review of our hotel. It is good to know you were pleased with the services and had a good stay. However, your remarks on the staff are noted and shared with them to make changes. Please return for another outstanding time at Extended Stay America.Sincerely,Hotel Management

Dear Kenneth, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear John, We're delighted you experienced friendly and professional service at Extended Stay America! Providing exceptional hospitality is our priority, and we're thrilled our team made a positive impression on you. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Hayleigh, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Robert, We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness seriously and promptly addresses any pest concerns reported. We encourage guests to reach out to our staff immediately so we can address any issues to ensure a comfortable stay. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Johanne, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your visit. We are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Eleanor, Thank you for staying with us and sharing your experience. We appreciate your feedback regarding areas where we could improve. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

Dear Suzanne, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional service, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management