The property was very nice and well appointed. The location is good, but you need to be able to negotiate a lot of steps from the unit into town. The views were terrific and we had howler monkeys right outside our balcony. The main downside was upon arrival, the door code that we were emailed the day prior to arrival did not work. We called the phone numbers for management that we were given including the emergency number. There was no answer at any of them during the next hours with several tries. It was getting dark and we had no place to stay. We found one more phone number for someone (we think the owner). It was a mobile number. We tried that and someone answered. They were not happy we called and were very rude. Told us to call the other numbers. We told them no one answered and the door code was didn't work. They again were rude and kept trying to tell us we were at the wrong building. After explaining we were in the right place several times, she finally yelled to someone else and asked what the door code was for the unit. I tried it and it worked. The number had no relation to the one that they gave us. The person then hung up on us without an apology. There also were no armbands or gate cards left in the unit so we had to contact them again for those. Over the next two days, we observed two other renters show up to check in with door codes that also did not work. This group needs to get their check in processes in better order. Also, the second bedroom on the main floor does not have a closet or dresser to put clothes. You can't unpack.