6/10 Aceptable
Bob H.
12 feb. 2026
Le gustó: Limpieza
The instructions to villa were not correct and not presented in chronicle order for villa access: 1) Who uses a villa phone before you gain access to the villa. 2) No mention that the remote was for the entry gate but the villa instruction said it was for the alarm. 3) The view was not as shown in photos, completely overgrown in front of pool. 4) Animals ran across the roof of the villa for entire access, day and night, this was reported but never got any feedback as to what, if anything would be done to remedy the problem. 5) A alphabetic password was provided for the alarm panel for a numeric keypad? 6) The shower hand wand hose broke and I had to get the groundskeeper to remove good hose from second bathroom and install in master bath shower.7) There are no pads on chaises as shown in photo and no access from bedroom to chaises as the handle on the slider was either broken off or removed. 8) The pool is constantly covered in leaves and other debris and needs constant cleaning during the stay due to high winds. 9) Most of the hanging plants shown in photos at pool are not there. 10) I noticed "droppings" on the outside foyer of pool under a woven wicked disk on wall used by bats to nest and thousands of bat "droppings" fell to the floor. I showed the grounds keeper, but nothing was done to cleanup or resolve the problem. I cleaned up mess two feet from where I would sit at table. 11) The stereo receiver did not work. 12) Had a TV but needed to pay to watch service.
Bob H.
Se hospedó 14 noches en enero de 2026