We were a last minute booking. The managers refused an early check-in, which is their prerogative. We arrived to discover the property didn't have internet; it had been disconnected. The check in paperwork suggested using the common area public internet (which also didn't work) so they were aware that there was no internet at the property even though the listing said there was. They said they'd send someone out on Monday, but that person didn't show up, and they couldn't tell us when they would get there (completely ignored me message asking after the no-show); they ultimately arrived on Thursday, without giving notice.
The property also didn't have a working phone so we could communicate with them, so I finally went and got a local SIM card to try to work out the issues. Then, we discovered that the cell phone number for the management company didn't work and they said their Whatsapp "suddenly" wasn't working either, so even with a local number, it was extremely difficult to contact them. Power went out the day we arrived, and the only way to contact them was with a US number (international). They did at least get the power fixed after a few hours.
The property itself is fine, although there are a few other maintenance issues they need to take care of. I suspect it had been sitting vacant for a while. If the management company was more responsive, I would give the property 4 stars, but they weren't honest in their listing, were hard to reach, followed up poorly, and weren't particularly flexible.