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Opiniones sobre Casa Bella Inn & Suites Extended Stay

3 out of 5
Casa Bella Inn & Suites Extended Stay
2850 Apalachee Pkwy, Tallahassee, FL

Opiniones

5,8
Evaluación: 10 - Excelente. 46 de 199 opiniones" "
Evaluación: 8 - Bueno. 26 de 199 opiniones" "
Evaluación: 6 - Aceptable. 34 de 199 opiniones" "
Evaluación: 4 - Mediocre. 31 de 199 opiniones" "
Evaluación: 2 - Terrible. 62 de 199 opiniones" "

5,4/10

Limpieza

6,6/10

Personal y atención

6,0/10

Servicios

5,4/10

Estado de la propiedad e instalaciones

6,2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Ramona

Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
En la parte atrás no hay luz es una tiniebla no puede salir al pasillo ni al carro
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 16 abr. 2024
Dear Ramona,Thank you for your feedback. Ensuring our guests' safety and comfort is our top priority, and we are concerned about your observation regarding the lack of lighting. Rest assured, we'll address this issue promptly to enhance your experience. We look forward to your next visit, aiming to provide an even brighter and more enjoyable stay.SignedRapunzel McClinton,General Manager

10/10 Excelente

Wilberg

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Alejadro

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comoda en precio
Se hospedó 1 noche en julio de 2023
Respuesta de Director of Operations el 3 ago. 2023
Dear Alejandro, Thank you for the outstanding rating. We strive to do our best and provide our guests with an enjoyable stay. Please come back and see us again soon. Kind Regards, Laura Peacock

8/10 Bueno

Mariana

Se hospedó 1 noche en julio de 2023
Respuesta de Director of Operations el 3 ago. 2023
Dear Mariana, Thank you for the review. Please come back and see us again soon so we can earn that 5 rating. Kind Regards, Laura Peacock

2/10 Terrible

Alizandra

Se hospedó 1 noche en julio de 2023
Respuesta de Director of Operations el 7 ago. 2023
Dear Alizandra, Sorry to see you had issues during your stay. I will share your feedback with the staff and hope to earn a higher score if you provide us another opportunity to serve you. Kind Regards, Laura Peacock

8/10 Bueno

María

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente recepción y atención del personal. Nos gusta hospedarnos acá cuando venimos a Tallahassee a las citas con el doctor.
Se hospedó 1 noche en febrero de 2023
Respuesta de Casa Bella el 9 feb. 2023
Maria, thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us at Casa Bella. Please don't hesitate to let us know how we can earn that last star on your next visit.

8/10 Bueno

Benjamín

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza
No me agradó el trato despectivo del personal de recepción. El cuarto que nos asignaron no tenía energía eléctrica en los dos contactos del lavamanos del baño.
Se hospedó 1 noche en octubre de 2022
Respuesta de Casa Bella el 24 oct. 2022
Benjamin, we're sorry to hear that your stay with us didn't quite meet your expectations. We hope you will give us another chance to earn that last star in the future.

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Personal y atención
Ofrecieron piscina y fue engañosa la publicidad puesto que estaba totalmente en remodelacion.
Se hospedó 1 noche en octubre de 2022
Respuesta de Casa Bella el 21 oct. 2022
Thank you for your review. Please let us know what we can do to earn more stars on your next visit.

2/10 Terrible

Sarah

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
There was no shower curtain in the bathroom, there’s spider webs on the inside of the window, the A/C unit is clogged and dirty. They also advertised pictures with food warmers for breakfast but they don’t serve any.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 15 abr. 2024
Dear Sarah,Thank you for taking a moment to leave a review. We regret to learn that your recent experience fell short of expectations. Your feedback will be shared with our team to ensure our high standards of cleanliness are being met and to seize any opportunity to improve. It was a pleasure having you here, and we hope you will give us another chance to deliver a seamless stay worthy of a perfect rating.SignedRapunzel McClinton,General Manager

6/10 Aceptable

Norman

Viajó por negocios
Le gustó: Limpieza, personal y atención
Not much of a stay but Ok.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 11 abr. 2024
Dear Norman,Thank you for your recent stay and for taking the time to share your comments. While we're glad you had an enjoyable experience, we're disappointed to hear we may have fallen short of meeting all of your expectations. Our front desk team is always available and happy to help with any concerns that may arise during your time with us and to ensure you have a comfortable stay. We're grateful for your comments, and we hope to have the opportunity to impress you the next time you're in the area.SignedRapunzel McClinton,General Manager

2/10 Terrible

Alfredo

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nothing to like about this hotel. It was filthy, there were roaches, and their key system was faulty. I actually came 11:45 pm back ; key didn’t work . Called and bang on door for about an hour; no response till police came and nothing could be done. Had to get another room during FATHER’s weekend for my daughters !!!. No rooms anywhere but one finally got at 2:00 am!!!. Cost me $475 plus tax!. Manager was suppose to call me and did not and Expedia informed me that they would not warrant a refund or any consideration for that nightmare weekend at that awful place !!!
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

gerson

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No good at all. Place really unhealthy. Dirt. Bedbugs. Bad smell Never go back again.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Karen

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Chris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This was a very lovely hotel and staff very friendly. I would recommend this place
Se hospedó 1 noche en febrero de 2024
Respuesta de Darla el 13 feb. 2024
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

6/10 Aceptable

Charles

Viajó por negocios
Se hospedó 3 noches en enero de 2024
Respuesta de Darla el 30 ene. 2024
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

10/10 Excelente

Angel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful
Great hotel great staff
Se hospedó 3 noches en enero de 2024
Respuesta de Darla el 28 ene. 2024
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

4/10 Mediocre

thu

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Mixed Review
When we arrived they told us they had no more rooms available. There was no phone call or email to address the concern until we arrived very late after a day of driving. They were nice enough to give us an option to stay in room without hot water or a room without key entry. We took the latter. The room was kind of dirty and only had one towel for us to share. We were still glad to have a place to stay but nothing was offered in compensation, even after reaching out the next day.
Se hospedó 1 noche en enero de 2024
Respuesta de Darla el 26 ene. 2024
Thank you for your feedback. We're so sorry to hear that your stay didn't quite live up to your expectations. We hope to have the chance to welcome you back and make a better impression soon.

10/10 Excelente

Angel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel
Excellent stay great staff
Se hospedó 2 noches en enero de 2024
Respuesta de Darla el 26 ene. 2024
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

2/10 Terrible

Preston

Se hospedó 2 noches en enero de 2024
Respuesta de Darla el 23 ene. 2024
Preston, thank you for your feedback. We're so sorry to hear that your stay didn't quite live up to your expectations. We hope to have the chance to welcome you back and make a better impression soon.

6/10 Aceptable

pablo alcides

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Darla el 18 ene. 2024
Thank you for your kind review! Please be sure to stay with us again in the future!

8/10 Bueno

Angela Rose, PENSACOLA

Viajó en grupo
Le gustó: Servicios
For what we paid, it was completely worth it, the staff were extremely friendly and very sweet. It was a convenient location and the property was maintained. Our individual room was safe, and the towels were very soft and fluffy. I would definitely stay there again, when looking for an affordable Weekend getaway
Se hospedó 2 noches en enero de 2024
Respuesta de Darla el 10 ene. 2024
Thank you for your kind review! Please be sure to stay with us again in the future!

10/10 Excelente

Craig

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Darla el 3 ene. 2024
Thank you for your kind review! Please be sure to stay with us again in the future!

2/10 Terrible

John

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Worst hotel I ever stayed
I paid for two rooms but reservation was made for one room. The mattress is dirty and hard. The shower tub doesn’t drain
Se hospedó 1 noche en diciembre de 2023
Respuesta de Darla el 31 ene. 2024
Thank you for taking the time to write your comments on your recent stay at the Casa Bella Inn and Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Mediocre

Kenetra

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, comodidad de la habitación
This hotel do not tell u in advance that they require a security deposit at check in, u have to request wash towels, no hair dryer in room or coffee pot….
Se hospedó 3 noches en diciembre de 2023
Respuesta de Darla el 3 ene. 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Sheri

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Room was filthy
Key didn’t work so went back to office and 2nd key didn’t work so I asked for a different room and it was disgusting, visibly filthy floor and dust everywhere. Could see footprints on the tile floor. Also the smoke detector was beeping. Went back to front office and asked for another room this one was filthy too. The smoke detector wasn’t beeping because someone took it off the wall. Even had visible dried dirt, sticks and pine needles on the bathroom countertop and night stand was gross too. At this point an hour had gone by since we checked in and we just excepted another room change would not improve the conditions. I highly recommend never staying here especially if you have kids, it was just my husband and I. I seriously want a refund, I have seen nicer conditions in a campground shower house than the conditions of the rooms we saw. The ice machine and vending machine were not in operation. The elevator entrance was very dark at night. The one positive was they had an elevator since we were on the 3rd floor.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Darla el 3 ene. 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Cliente verificado

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Go to another hotel
Rude staff, hotel smelled. I left and stayed elsewhere
Se hospedó 1 noche en diciembre de 2023
Respuesta de Darla el 3 ene. 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

8/10 Bueno

Antonio

Viajó con su familia
Le gustó: Personal y atención
Good location. Good hot breakfast.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Darla el 3 ene. 2024
Thank you for your review. Please be sure to stay with us again in the future!

6/10 Aceptable

Sporty

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Darla el 3 ene. 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Satonja

Se hospedó 2 noches en diciembre de 2023
Respuesta de Darla el 3 ene. 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

4/10 Mediocre

Therese

Se hospedó 2 noches en diciembre de 2023
Respuesta de Darla el 3 ene. 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Limpieza
A Fair Stay but not the Greatest
The room had decent beds & floors but the tub, toilet, & sink was not clean. The floor in the bathroom was not clean either. There weren't any rags.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Darla el 3 ene. 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

8/10 Bueno

Wilfredo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Darla el 3 ene. 2024
Thank you for your review. Please be sure to stay with us again in the future!

10/10 Excelente

Manish

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good for price.
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

10/10 Excelente

Stephanie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

2/10 Terrible

Marilizzie

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dirty room
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Gary

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was not somewhere we would recommend. ever.
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Mediocre

Todd

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Dirty
Dirty and gross in every aspect.
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Mediocre

Beth

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
We arrived at 11:00 at night only to be told that there was no room for us. We were sent 20 minutes out of the way to stay at a sister hotel, Seven Hills Suites. The room was clean and the bed slept fine. Upon waking the in the morning the shower only had hot scalding water so we were unable to shower before heading out for work. We were not offered an apology let alone a discount. An apology would have been nice and a discount would have been even nicer.
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

6/10 Aceptable

Darsha

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
My linens smelled of cigarette smoke and I was afraid to walk on the floor without shoes. I reserved a king/ business room but was downgraded because none were available.
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Tracy

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Not clean! Pay to stay elsewhere!
The lady at the front desk was very nice. The room was not clean. There were shoe prints in the dirt on the bathroom floor. I don’t think the room has ever been mopped. I threw water on the floor and used a towel to just get the top layer of grime off. The AC unit was gross with things in the grates. The walls are super thin. We were limited with choices in hotels as we booked late. Definitely will not stay here again!
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Mediocre

Stacey

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
There’s nothing I can add to what others have said. There was mold on our ceiling, hair in the bathroom, and someone else’s toothpaste in my sink. Like my husband said “it served its purpose and we didn’t pay double for an adequate hotel!!!!
Se hospedó 2 noches en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

10/10 Excelente

Steve

Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

2/10 Terrible

Piper

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Not even worth the cheap price. We booked a king but were put in two doubles. The room was disgusting, dirty floor, sink had hair and toothpaste left in it, melted ice cream in the mini fridge. We went back to the front and told them about the condition and somehow they had a king room for us. We took the king but it was dirty too. YWe found chip crumbs beside the bed, dust in every corner, spider webs along baseboards. Worst stay we’ve probably ever had.
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Michael, tampa

Se hospedó 2 noches en noviembre de 2023
Respuesta de Darla el 3 ene. 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Richard

No le gustó: Limpieza
Give this Place a Pass
The room was not cleaned when I checked in. There was dirt on the counters and floors. There was a used bar of soap in the shower from the previous guest. The TV remote was sticky (yuck). I put a request on the door for maid service, but no one came. Breakfast was OK, waffles, eggs, bacon, etc. The front desk was friendly and helpful, and the maids gave me extra soap and shampoo on request, just never made it to the room for actual cleaning before or during my stay.
Se hospedó 4 noches en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Corey

Viajó en grupo
No le gustó: Personal y atención
They did not let me check in early and then they overbooked and didn’t let me stay in my room.
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Perry

Viajó en grupo
No le gustó: Limpieza, personal y atención
In all my years of traveling to Tallahassee for FSU football I've never had the experience of checking into a hotel where the front desk worker tells me my room won't be available until 3PM. I was able to get a room at 2PM and upon receiving my room keys the door wouldn't open after two attempts to recode the key. I told workers I had to leave for the game and would return to get my keys. The keys were ready and the lock was changed and fixed. I went out for dinner and drinks and returned to the hotel lobby to find no front desk worker. A guest told me he observed her grab her backpack and leave for the evening. I waited for approximately 15 minutes to hopefully get a towels and wash rags with no success. I wake up the next morning and return to the front desk to ask her for towels and rags. She informed me there were no towels and provided me with a damp rag. There were coffee packs in the room with no coffee maker. I've never left a hotel without leaving a generous gratuity for the house cleaning personnel. Today I left no gratuity. I want a refund for the terrible service as well as the poor condition of this hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Michael

Viajó con su familia
No le gustó: Limpieza, personal y atención
I wasn’t able to check in when I arrived at the hotel. And had to sleep in my car with my family because I couldn’t get in my room until the next morning. and then my room was still not ready for me so I had to wait until 3 pm to get in my room. No towels to shower. poor communication and service will not be recommending this place to anyone. Also I contacted hotel.com for a refund for not being able to check in on the first day.
Se hospedó 2 noches en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Mediocre

Sally

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Rooms not clean and old
This place was very disappointing. Only two bath towels. No hand towels. Floor was completely dirty. No hairdryer will not stay here again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Mediocre

Edward

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de DM el 29 nov. 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack