2/10 Terrible
Wesley
6 oct. 2025
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I stayed for three nights, and during two of the days, serious problems occurred but there was no help at all.
On the first night, the air conditioner was broken. The capsule was as hot as a coffin. I asked for help, but no one responded. I tried to reach the hotel staff through Expedia — I’m not sure if they didn’t notice or just ignored it — but there was no reply until around three in the morning. By then, I had already gone with other guests to spend the night at a nearby internet café. The hotel refused to give a refund and only said they would offer me a one-night voucher for future use. But I have no idea when I’ll visit Taipei again, and in the end, I didn’t even know how to receive the voucher — so it just ended without any result.
Once might be an accident, but twice isn’t. On the second night, I changed to another capsule, but on the third night, the machine inside kept making strange “tapping” sounds from time to time. I couldn’t sleep at all. Again, no one replied until three in the morning. Luckily, I had my NC head phone but the sleep can't be good with the hurge head-phone attached.
I can only say I a luck that there are no fire incident from the broken capsule.
I am so afraid.
Wesley
Se hospedó 3 noches en septiembre de 2025
