Amy,Thank you for staying with us recently. I am sincerely sorry for falling short of meeting your expectations. I understand your disappointment. It is sad to say that our hotel will be closing after Syracuse University Graduation in 2 weeks. We will do our best to improve up to our last guest's departure.

Viviane,Thank you for staying with us and for the 4 out of 5. We wish you the best and want you to stay safe and healthy.

Scott,Thank you choosing to stay with us. We appreciate the 4 out of 5. I am very happy we were the perfect hotel for your visit to SU. I am sorry to say we will be closing our doors as a hotel after this years SU Graduation. We will be a Dormitory. Good luck and stay safe and healthy.

Jason,Thank you for staying with. We appreciate the 4 out of 5 on your review. Your comments were also very much appreciated. Please stay safe and healthy.

Joseph,Thank you for staying with us recently. I am sincerely sorry for falling short of meeting your expectations. We will work harder to make sure this does not occur again. Stay safe and healthy.

Clara,Thank you for choosing to stay with us recently. We appreciate the 4 out of 5 as well. Stay safe and healthy and if you come back to the area prior to our closing in May 2024, we hope you can stay with us again.

Michele,Thank you for staying with us recently. I am sincerely sorry for falling short of meeting your expectations. It as not typical for us to have guests leave disappointed. I will make sure we do better so this does not occur again.

Michelle,Thank you for choosing to stay at the Sheraton Syracuse. We appreciate the 5 out of 5 score. We hope you have another chance to stay prior to our closing in May. Stay safe and healthy.

Gladys,Thank you for choosing to stay at the Sheraton Syracuse. We appreciate the 4 out of 5 score. We hope you have another chance to stay prior to our closing in May. Stay safe and healthy.

Colleen,Thank you for staying with us and for the 5 out of 5. I am so happy to hear we could provide you a comfortable place while dealing with a concerning situation. I wish the best for you and your family.

Jim,Thank you for choosing to stay with us recently. We appreciate the 5 out of 5 as well. Stay safe and healthy and if you come back to the area prior to our closing in May 2024, we hope you can stay with us again.

Orlando,Thank you for staying with us recently. I appreciate your valuable feedback. I am sincerely sorry for what you experienced and have shared your comments with our Housekeeping leaders. We will correct the concerns you have shared. I have also shared your comments with Isa, who is greatly appreciative. Stay safe and healthy.

Anne,Thank you for choosing to stay with us and for the 4 out of 5 on your survey. We are happy you enjoyed your time and hope to see you again, soon.

Cynthia,Thank you for staying with us. We truly appreciate the 5 out of 5 and the wonderful comments regarding our associates. Please stay again and stay safe and healthy.

Andrew,Thank you for staying with us recently. Our goal is to exceed our guests' expectations. I am sincerely sorry for falling short of meeting your expectations. We will work harder to make sure this gets corrected.

Colleen, Thank you for staying with us. We appreciate the 5 out of 5 score. Wishing the best of luck to your student and hope to see you again soon. Stay safe and healthy.

Justina,Thank you for staying with us and sharing your feedback. We appreciate the 5 out of 5 score. We hope you can stay again soon. Stay safe and healthy

David,Thank you for the 10 out of 10. We appreciate you staying with us and yes, the hotel is being converted into a Dormitory for SU. I do hope you get another opportunity to stay prior to May 2024. Stay safe and healthy.

Judy,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

Thank you for staying with us. I am sorry we fell short of meeting your expectations. Please contact us directly at the hotel if you would like to share any additional details so we may be able to correct the concerns you encountered.

Al,Thank you for staying with us and for the 4 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

Christopher,Thank you for staying with us recently. We appreciate the 10 out of 10 on your survey. I am glad you found our staff and location exceeded your expectations. We hope you can stay again, soon. Stay safe and healthy

Michael,Thank you for choosing to stay with us and for the 5 out of 5 on your survey. We appreciate it and are happy you enjoyed your time with us. We hope you can stay again soon. Stay safe and healthy

Sara,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

John,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I am so happy to hear you enjoyed your meal in Sitrus. I do hope you can stay again. Stay safe and healthy.

Lin,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

Thank you for staying with us. We appreciate you choosing the Sheraton. Stay safe and have a great Holiday Season

Jeff,Thank you for staying with us recently. We truly appreciate the 5 out of 5. We hope you can stay again, in the near future. Have a safe and happy holiday season.

Elisha,Thank you for staying with us recently. I am so sorry for what you encountered regarding noise from the neighboring guest. This is not a typical issue that we have, but we will make sure it is corrected. Have a wonderful holiday season.

Shane,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

Harold,Thank you for staying with us recently. I am sincerely sorry for what you encountered and failing to meet your expectations. I have shared your comments with our Management Team to correct the concerns you shared. Your feedback is valuable and being utilized to improve the hotel. Stay safe and enjoy the holiday season

James,Thank you for the 10 out of 10. We are happy you enjoyed your time with us and hope you get another opportunity to stay. Stay safe and enjoy the holiday season.

Charles, Thank you for staying with us recently and providing your feedback. It is appreciated. We agree the hotel is due for a renovations, unfortunately, we are closing as of May 2024. We do hope you stay again, prior to that. Stay safe and enjoy the holiday season

Lisa,Thank you for staying with us and providing your heart warming feedback. We are disappointed as well, but understand that all good things do come to an end. We hope you stay again, prior to May. Stay safe and enjoy the holiday season

Tracy,Thank you for staying with us. I am sincerely sorry for the issues you encountered and will work diligently with my team to make sure the issues encountered were isolated and will not continue. I do hope to see you back with us again. Have a happy and safe Holiday Season!

Maria,Thank you for the 5 out of 5. We appreciate you choosing to stay with us recently. We hope you can stay again, soon. Have a safe and happy holiday season.

Paula,Thank you for staying with us and letting us know about your experience. I hope you can stay again prior to shutting the doors. We would be happy to have you stay again.

Edmond,Thank you for staying with us. I do appreciate you sharing your valuable and honest feedback. I am sincerely sorry for what you encountered and will do all I can to correct the issues you described. Old or new, cleanliness is key and our Housekeeping leaders have been shown your comments as well. We will do a better job and hope you will return again. Stay safe and healthy

Mark,Thank you for staying with us recently. I am happy we could accommodate you and truly appreciate the 5 out of 5 rating. We hope you stay again, soon. Have a great holiday season.

Kandis,Thank you for staying with us recently. We appreciate you taking the time and sharing your feedback with us. I am sincerely sorry for the issues you encountered at check-in and the issue with the Heating unit. I have shared your concerns with the proper Leaders within the hotel to get the issues corrected. Your feedback is being utilized. I do hope you still consider staying the next time you are in the area. Stay safe and healthy.

David,Thank you for choosing to stay with us recently. We appreciate the 4 out of 5 rating and would love to have you stay with us again, the next time your travels bring you this way.

John,Thank you for staying with us recently. I am happy we could accommodate you and truly appreciate the 5 out of 5 rating. We hope you stay again, soon. Have a great holiday season.

Deborah,Thank you for staying with us recently and for the 4 out of 5. I am happy to hear you found the hotel to your liking and the staff was friendly and accommodating. We hope to see you again, soon.

Bonnie,Thank you for staying with us recently. We appreciate the 5 out of 5 rating. We are happy you enjoyed your time with and and we fulfilled your expectations. We truly hope to see you again very soon.

Kevin,Thank you for staying with us. We appreciate the 5 out of 5. Please stay with us again the next time you are traveling to the area.

Myma,Thank you for choosing to stay with us during your recent travels. We appreciate the 5 out of 5 rating. We hope you stay again, the next time you are traveling to or through the area.

Jill,Thank you for staying with us. We appreciate the 5 out of 5 rating and hope to see you again the next time your are visiting the University

Reba,Thank you for staying with us. We are very pleased you found the hotel to your liking and hope to see you again soon.