Caja de seguridad en la habitación y escritorio

Opiniones sobre Clarion Pointe Downtown

2.5 out of 5
Clarion Pointe Downtown
454 James Street, Syracuse, NY

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 332 de 1000 opiniones" "
Evaluación: 8 - Bueno. 350 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 142 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 86 de 1000 opiniones" "
Evaluación: 2 - Terrible. 90 de 1000 opiniones" "

8,2/10

Limpieza

8,2/10

Personal y atención

7,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Magdaleno

Se hospedó 1 noche en octubre de 2023
Respuesta de GM el 5 nov. 2023
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios
Me gustaron las instalaciones, muy bonitas y el hotel muy adecuado para salir a caminar y recorrer el centro de la ciudad. No me gustó que las puertas de acceso secundarias laterales las dos estaban dañadas y que debajo de mi cama había un condon amarillo, afortunadamente sin usar.
Respuesta de GM el 18 ene. 2023
Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you enjoyed your time here! Come back soon!

10/10 Excelente

EFRAIN

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2023
Respuesta de GM el 5 ene. 2023
Thank you for sharing your feedback! We are so glad that you enjoyed your stay with us! It is our goal to ensure every guest has a pleasant stay and I am glad you were pleased with the hotel and level of service you received. Thank you again for your time and we look forward to hosting you again in the future! We love having you here!

8/10 Bueno

misthania

Le gustó: Limpieza, personal y atención, servicios
La habitación es cómoda, El servicio al cliente es excelente Las instalaciones lucen antiguas y abandonadas. Necesita remodelación
Se hospedó 3 noches en julio de 2022
Respuesta de GM el 27 jul. 2022
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

6/10 Aceptable

Brenda

Viajó con su familia
Le gustó: Personal y atención
N
Se hospedó 3 noches en mayo de 2022
Respuesta de GM el 11 jun. 2022
I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again.

10/10 Excelente

Carmen

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lo mejor es su servicio, hospitalidad y el desayuno. No me gustó que había polvo
Se hospedó 3 noches en mayo de 2022
Respuesta de GM el 13 may. 2022
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en marzo de 2019
Respuesta de GM el 3 abr. 2019
Thank you for your recent stay with us. We are very pleased to hear that your stay was relaxing and enjoyable. We hope to see you again!! :)

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ni una más en esta cadena de hoteles
Horrible. El personal es nefasto. No hablan inglés y además son muy maleducadas. El hotel está muy mal cuidado, le hace falta mucho mantenimiento. El ascensor es de los años 20, nunca he pasado más miedo subiendo 2 pisos.... pensabamos que se iba a caer en cualquier momento. Esa noche había nevado, y el hotel tiene muchos pasillos exteriores. No habían quitado la nieve, era practicamente imposible llegar a la habitaición y nadie nos ayudó. La calefacción de la habitación no funcionaba y además, mienten diciendo que lo van a solucionar o que ya te han contactado pero nunca lo hicieron. La verdad pediría muy agusto la devolución de mi dinero, no hubiera pagado ni 10€por lo que recibimos. El desayuno realmente da pena, muy triste y en malas condiciones.... una pena que tengan hoteles así en esta pagina que yo consideraba que era un referente....
Se hospedó 1 noche en febrero de 2019
Respuesta de GM el 10 mar. 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Asha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast was good... staff was helpful... rooms were clean
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 2 may. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

8/10 Bueno

kim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property has only key card access.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 2 may. 2024
Thank you for your recent stay with us and the feedback. Security for our valued Guests is very important to us. Hope to see you again soon!! :)

8/10 Bueno

Ainsley

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Traphouse across the street,
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 29 abr. 2024
Thank you for your recent stay with us and the feedback. Welcome to Syracuse!!! Hope to see you again soon!! :)

10/10 Excelente

luke

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, friendly staff, complementary breakfast was really great, too!! Thanks!
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 23 abr. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excelente

Zaelin

Se hospedó 1 noche en abril de 2024
Respuesta de GM el 10 may. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

10/10 Excelente

Brian, Englewood

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 18 abr. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Clarion Pointe. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

4/10 Mediocre

Elizabeth

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
couple was fighting until 4 in the morning in the hallways, photos on website look much better than actual rooms and building entirely, right next to a boarded up building, staff wouldn’t let you inside to check in at night even in the pouring rain had to wait outside.
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 15 abr. 2024
Thank you for your recent stay with us and the feedback.

10/10 Excelente

Meghan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were incredibly friendly and efficient! The room was very clean, the pillows were great (the big fluffy ones) and the room amenities were all functioning! I love that they did not make you put a roon deposit down to stay the night either. The cleaning staff the next day were also very friendly and made sure we had everything we needed! Definitely where I will be staying going forwarx in Syracuse! Gas stations are right across the street and it is a perfect location for Suracuse downtown life and the mall!
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 15 abr. 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our Hotel. Our entire team here at Comfort Inn & Suites works hard to deserve your loyalty.

2/10 Terrible

Brittany

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We arrive and find pee stains on the concrete and sheet set. Go down and ask for clean bedding , claims he doesn't have any clean at the moment that he could put them in washer. Meanwhile it's 9PM so your going to bring us bedding at 11pm earliest?! So finally offers to check another room that bedding was worse. So we asked for a refund he said no gotta talk to manager. Finally says ok manager said he would refund you can call him in morning if you want. They refund one of our two night stay when we didn't stay either night.
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 8 abr. 2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about thechallenges you experienced during your time with us. We hold our team to the highest standards andregret that we didn’t meet those expectations.

6/10 Aceptable

Janina

Viajó con su familia
No le gustó: Personal y atención
Unkind and harsh reception at check-in. I realize it isn't personal and the guy was not enjoying his job, however, we are guests that paid and traveled far. Wi fi keep going in and out constantly so I mostly used data. It is not in the heart of downtown where it is safe and nice, though that area is closeby. A mile makes a huge difference. We were told by Uber the area was unsafe and don't walk around there. Didn't have that clean feeling with the old carpeting, dark marks on sheets, and suspicious dirt high on walls. Though that is not a reflection of the cleaning staff. They were very kind and doing all required tasks. I'm referring to a separate deep clean or renewal. Beds were comfortable. We enjoyed the cable TV selections at night. Nevertheless, my son and I were at our first university visit of many so the memories of being there in Syracuse overall were beautiful.
Se hospedó 3 noches en marzo de 2024
Respuesta de GM el 3 abr. 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

2/10 Terrible

Hillary

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Their was pubic hairs and eye lash hairs on our bed spread. Their was pubic hairs and hair in the bath tub. The drawers were dirty in the inside of the dresser and bed side stands. The phone when I went to go pick it up to use the whole phone system picked up because something so sticky was all over the phone. We asked for one extra pillow and was told the hotel did not have any extra pillows. Had somewhat of a descent breakfast but looked like a lot of containers were empty when normally they are all full. The sausage did not seem to be cooked all the way and the hash browns also were under cooked and just crumbling apart. Was not told or any directions where anything was in the hotel had to find it ourselves. Also their was two remotes to the TV but their was no directions on how to work the remotes to the TV or get to channels. Their also was not a luggage stand in our room to put our luggage on. Are toilet ran constantly was very annoying trying to sleep hearing that all night. The house keepers knocked on our door at 7:30am and woke us up to see if we have left yet or we leaving soon.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 1 abr. 2024
Thank you for taking the time to give us your experience. Please accept our sincere apologies for the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression.

10/10 Excelente

Shaina

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was a nice place as all I did was sleep there overnight! Very clean but very noisy with police sirens and stuff like that in the middle of the night! Not at their property just around it! It’s nice and quiet there! They have a great breakfast for free and it’s very clean and comfortable!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 1 abr. 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our Hotel. Our entire team here at Clarion Pointe works hard to deserve your loyalty.

10/10 Excelente

JOSEPH

Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 19 abr. 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 Excelente

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 30 mar. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excelente

Diane

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Manali the check in clerk was so friendly and helped straighten out my convoluted reservations. She turned what could have been a disaster into a delightful stay, even with the six inches of snow!!! I have stayed here before and will come back again. It is convenient, quiet and safe and very close to excellent restaurants and things to do.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 28 mar. 2024
Thank you so much for writing about your recent stay with us! Manali has been a wonderful asset to our team for a few years now, it is no surprise that he took such good care of you! We look forward to seeing you the next time you make it into Syracuse.

10/10 Excelente

Diane

Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 16 abr. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excelente

Diane

Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 15 abr. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

4/10 Mediocre

elizabeth

Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 12 abr. 2024
Thank you for your recent stay. Leaving a negative review without any feedback only helps you, it does not help us fix any issues that you may have had if any. Good Luck and Best Travels...we wish you well.

10/10 Excelente

Lilian

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Where it is located. It is accessible, to lot of places
Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 21 mar. 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

2/10 Terrible

Dylon

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Someone had a keycard to my room and tried to enter the room while i was using the room. The hotel issued me 2 keycards at check in. Obviously my room was not secured. They clearly double booked the room. It was a tramatic and humiliating experience.
Se hospedó 5 noches en marzo de 2024
Respuesta de GM el 18 mar. 2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

6/10 Aceptable

Joseph

Viajó por negocios
Breakfast options weren’t that great
Se hospedó 3 noches en marzo de 2024
Respuesta de GM el 14 mar. 2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

4/10 Mediocre

Ehab

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Room was not as expected No cupboard clothes No channels on the TV Bathroom very small No privacy in the room Bed sheets are small However the staff was nice
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 13 mar. 2024
Thank you for the feedback. Right below the TV are (5) drawers for your clothes. The TV is a Smart TV and we do apologize that you could not figure out on how to use it. Best Travels..

10/10 Excelente

Andre

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really a great spot at a decent price. Its always nice to see staff working hard to please. Truly refreshing when in the realm of motels. Location is the best as right next to highway as well as a 3 min walk to restaurants and a 10 min walk from the awesome science museums. Great stay period. Tv and wifi was solid.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 9 mar. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

8/10 Bueno

Victor

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en febrero de 2024
Respuesta de GM el 29 feb. 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excelente

richard

Good
Se hospedó 2 noches en febrero de 2024
Respuesta de GM el 20 feb. 2024
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!

2/10 Terrible

Kyle

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel is in a really rough area. Ice machine was broke, tv did not work, no hot water, room was flithy. Absolutely nothing good about this place other than I made it out alive. If you have to pick between sleeping under the bridge or here, pick the bridge it’s free at least
Respuesta de GM el 11 feb. 2024
Thank you for your recent stay and the feedback. To share some clarity, we have checked the room #314 and the Hot Water and the TV are working perfectly. The room was trashed with leftover garbage from your stay which our HK Team took care of. We appreciate your insight and wish you Best Travels and Good Luck.

10/10 Excelente

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our room was clean and well stocked with towels and amenities. Staff (especially the desk clerk) was welcoming and small gift bag of waters and snacks was very nice. The free breakfast the following morning was very good and plentiful. Price was really good and proximity to the event we were attending was very good - 4 minutes away.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 11 feb. 2024
We are glad you found your stay to be excellent while you were with us. As you and many of our guests comment, the location can't be beaten. We are often told that being so close to the NYS Thruway, I81 Interstate and the Syracuse downtown area are reasons many of our guests stay with us. Thank you again and we look forward to seeing you again.

4/10 Mediocre

THOMAS

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
There wasn’t enough towels in the room washcloths and did not tell me I had to have $100 deposit
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 7 feb. 2024
Thank you for your recent stay and the feedback which we will certainly share with the team. Every hotel requires a Hotel Incidental at check in to protect the hotel from damages, this is posted on Expedia's website where you booked your reservation through. Best Travels and Good Luck...

8/10 Bueno

Michael

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is not bad but the TV's badly need to be rebooted so that they will work properly.
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM el 5 feb. 2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

8/10 Bueno

Kerrie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 14 ene. 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

8/10 Bueno

Ruiqi

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 12 ene. 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excelente

Nicholas

Se hospedó 4 noches en enero de 2024
Respuesta de GM el 9 ene. 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

4/10 Mediocre

Suzanne

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de GM el 8 ene. 2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

6/10 Aceptable

HAIDER

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de GM el 8 ene. 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

2/10 Terrible

Amina

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clarion was very unclean. It seems like there were dust mights in the room because we woke up very congested. The room was dusty and untouched when we got in. There was also a weird smell when we got into the room and the window seemed open from all the noise that was coming in. The outside property looks nothing like the images, it’s very old and falling apart.
Se hospedó 2 noches en enero de 2024
Respuesta de GM el 8 ene. 2024
Thank you for your recent stay with us. We walked you through (4) rooms to find the right fix for your high demands. The staff went up and beyond helping you. Please note there are (110) hotels in Syracuse that maybe would be a better fit for you. Best Travels and Good Luck....

8/10 Bueno

denis

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 30 dic. 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

2/10 Terrible

Ramere

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 31 ene. 2024
Thank you for your recent stay. lol As being a local resident of Syracuse lol you refused to provide the Hotel the Incidentals for your reservation. There are (110) Hotels in Syracuse that maybe you should consider, this Hotel will not accept future reservations. Best Travels and Good Luck.....

8/10 Bueno

Ogbonnaya

Viajó con su pareja
Le gustó: Personal y atención
I like it because of its proximity to St. Joseph Health.The bathrooms are also clean.What I don’t like is the open burglar outside,which allows too much cold on the hallway leading to rooms especially this winter period
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM el 15 dic. 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excelente

Walter

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 15 dic. 2023
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excelente

Sabrina

Se hospedó 2 noches en noviembre de 2023
Respuesta de GM el 26 dic. 2023
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

8/10 Bueno

Erika

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Room was comfortable, staff that checked me in was great. Outdoor tiled hallways are very slippery in the rain. Cleaning staff were knocking on the door (hard knock,loud male voice) at 9:30 am as I was coming out of the shower - not a relaxing way to start the day, and utterly avoidable.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 5 dic. 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

8/10 Bueno

Ancil

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff members were courteous, friendly, and gave us good advise on shopping in the neighborhood.
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM el 5 dic. 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)