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Opiniones sobre Aloft Syracuse Inner Harbor

3 out of 5
Aloft Syracuse Inner Harbor
310 West Kirkpatrick Street, Syracuse, NY

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 519 de 1001 opiniones" "
Evaluación: 8 - Bueno. 304 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 102 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 47 de 1001 opiniones" "
Evaluación: 2 - Terrible. 29 de 1001 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Andrea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Sherri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Doreen

Le gustó: Servicios, estado de la propiedad e instalaciones
Great property! We will definitely stay there again.
Se hospedó 1 noche en abril de 2024
Respuesta de Meloney el 22 abr. 2024
Doreen, thank you for taking the time to rate and review your stay with us here at Aloft Syracuse Inner Harbor! We are so glad to see you enjoyed your stay! We look forward to welcoming you again when future travel brings you back to the area!

8/10 Bueno

Bernard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Meloney el 18 abr. 2024
Bernard, thank you for taking the time to rate your stay here at Aloft. We hope to welcome you again should future travel bring you back to the area!

10/10 Excelente

Kelcey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Awesome stay
Se hospedó 1 noche en abril de 2024
Respuesta de Meloney el 16 abr. 2024
Kelcey thank you for your 5 out 5 rating! We are so glad to see you had a great stay with us here at Aloft Syracuse Inner Harbor. We hope to welcome you back again should future travel bring you back to the area!

10/10 Excelente

Jacques

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean , quiet and kind staff
Se hospedó 2 noches en abril de 2024
Respuesta de Meloney el 8 abr. 2024
Jacques thank you for your 5 out of 5 rating and great review! We are so glad you enjoyed your stay here with us at Aloft Syracuse Inner Harbor. We look forward to seeing you again should future travel bring you back to the area!

6/10 Aceptable

Julie

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 3 noches en marzo de 2024
Respuesta de Meloney el 3 abr. 2024
Julie thank you for taking the time to rate your stay with us. We hope to see you again should future travel bring you back to the area!

10/10 Excelente

Jamie

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Meloney el 18 mar. 2024
Jamie, thank you for your 5-star rating! We hope to see you again soon!

10/10 Excelente

Daniel

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place. Easy to get to and close to the mall.
Se hospedó 1 noche en marzo de 2024
Respuesta de Meloney el 18 mar. 2024
Daniel, thank you for your 5 out of 5 rating! We are so glad you enjoyed your stay at Aloft! We hope to see you again should future travel bring you back to the area!

10/10 Excelente

heath

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like the pool table in the lobby.
Se hospedó 1 noche en marzo de 2024
Respuesta de Meloney el 16 mar. 2024
Thank you for your 5 out of 5 rating! We are so glad to hear you enjoyed the lobby space. We hope to welcome you again soon should future travel bring you back to the area!

10/10 Excelente

Amanda

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great place to stay! The room was updated and clean, beds were comfortable and the lobby was great to hang out in.
Se hospedó 1 noche en marzo de 2024
Respuesta de Meloney el 11 mar. 2024
Amanda, thank you for your great rating and review! We are so glad you enjoyed your stay with us here at the Aloft Syracuse Inner Harbor. We hope to see you again should future travel bring you back to the area!

10/10 Excelente

anzhela

Se hospedó 1 noche en marzo de 2024
Respuesta de Meloney el 30 mar. 2024
Thank you for your 5 out of 5 rating! We hope to see you again should future travel bring you back to the area!

10/10 Excelente

Justin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great clean Friendly
Se hospedó 2 noches en enero de 2024
Respuesta de Meloney el 6 mar. 2024
Justin, thank you for your 5 out of 5 rating! We are happy to hear you enjoyed your stay here at Aloft Syracuse Inner Harbor. We hope to see you again should future travel bring you back to the area!

10/10 Excelente

Yahaira

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Parking included and there’s a lake waterfront next to the property, perfect to go on a walk, enjoy the weather and view.
Se hospedó 1 noche en marzo de 2024
Respuesta de Meloney el 4 mar. 2024
Thank you for your 5 out of 5 rating and your great review! We are so glad to hear your enjoyed your stay here at Aloft Syracuse Inner Harbor. We hope to welcome you again should future travel bring you back to the area!

10/10 Excelente

Lyndon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff are all courteous and helpful. I also love how dog friendly they are!
Se hospedó 5 noches en febrero de 2024
Respuesta de Meloney el 26 feb. 2024
Lyndon, Thank you for your 5 out of 5 rating and great review! Our team here at Aloft hope to welcome you again should future travel bring you back to the area!

8/10 Bueno

JOCELYN

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
For someone out of town this was close enough to downtown without the city feel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Meloney el 14 feb. 2024
Thank you for taking the time to fill out a survey! We are so happy to hear that you enjoyed your time here at Aloft Syracuse Inner Harbor and hope to see you again in the future

10/10 Excelente

Mario

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
loved everything. great spot.
Se hospedó 1 noche en febrero de 2024
Respuesta de Meloney el 7 feb. 2024
Mario, thank you for your 5 out of 5 rating. We are so glad to hear that you enjoyed your stay here at Aloft. We hope to welcome you again should future travel bring you back to the area!

8/10 Bueno

lee

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is very cool and modern. The staff were very friendly. There were some very small issues with cleaning but not a big deal. The coffee was free but not very good. Other than that overall a nice place to stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Meloney el 5 feb. 2024
Lee, thank you for taking the time to rate your stay with us. We are so glad to see that you had a great experience, and we hope to welcome you back should future travel bring you to the area again!

8/10 Bueno

Jeremy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Meloney el 5 feb. 2024
Jeremy, thank you for taking the time to rate your stay at our hotel. We hope to welcome you again should future travel bring you back to the area!

4/10 Mediocre

Steven Matthew

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
no clock in the room when someone turns on the bathroom light it shines into the man sleeping area.
Se hospedó 1 noche en enero de 2024
Respuesta de Michelle Quintana el 8 feb. 2024
Thank you for choosing Aloft Syracuse, we apologize that your stay was less than perfect. We will be undergoing room upgrades soon that will eliminate the light shining into the sleeping area!

10/10 Excelente

Thomas

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Meloney el 17 ene. 2024
Thomas, thank you for your 10 out of 10 rating. We hope to welcome you back again soon!

10/10 Excelente

Jodi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Meloney el 10 ene. 2024
Jodi, thank you for your 5 out of 5 rating! We hope to welcome you back again soon!

10/10 Excelente

Lynn

Se hospedó 1 noche en enero de 2024
Respuesta de Meloney el 10 ene. 2024
Lynn, thank you for your 5-star rating! We hope to see you again soon!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Meloney el 10 ene. 2024
Thank you for your 8 out of 10 rating! We hope you enjoyed your stay and look forward to welcoming you back should future travel bring you back to the area!

10/10 Excelente

Erin

Se hospedó 1 noche en diciembre de 2023
Respuesta de Meloney el 5 ene. 2024
Erin, thank you for your 10 out of 10 rating! We hope to see you again should future travel bring you back to the Syracuse area!

6/10 Aceptable

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención
It looks like a new hotel with modern looking. However, in the room we can hear the noise from outside the corridor, next door and above us. The air coonditioning is very noise too.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Julie el 5 ene. 2024
Thank you for your feedback. I apologize that you experienced noise during your stay.

10/10 Excelente

Valerie

Viajó con su pareja, Viajó con mascotas
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The staff has always been very welcoming at this Aloft. We've spent many Christmas Eve's there. We will probably spend more of them there in the future.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Meloney el 29 dic. 2023
Valerie,Thank you for taking the time to leave a great review about your stay here at Aloft Syracuse Inner Harbor. We are so glad to hear you enjoyed your Christmas Eve stay with us! We hope to welcome you back again!

10/10 Excelente

Sang

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kaleigh el 29 dic. 2023
Thank you for taking the time out to rate your stay with us. We are so glad to see that you had a great experience, and we hope to welcome you back should future travel bring you to the area again.

8/10 Bueno

Antonio

Se hospedó 2 noches en diciembre de 2023
Respuesta de Meloney el 4 ene. 2024
Thank you for rating our hotel. Hope to see you again soon!

8/10 Bueno

Oswaldo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We went on Thanksgiving day, it was impossible to get any decent food around or at the property. We had to sleep from 6 pm through next day, feeling hungry!
Respuesta de Julie el 8 dic. 2023
Thank you for your feedback and for choosing Aloft Hotel. I'm sorry that you couldn't find any food options on Thanksgiving Day. I hope you choose our hotel again and have a better experience next time.

8/10 Bueno

Margaret

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Needs a night light in the bathroom
Se hospedó 1 noche en noviembre de 2023
Respuesta de Julie el 8 dic. 2023
Thank you for choosing Aloft Hotel and for giving us feedback about the lighting in the bathroom. I appreciate your thoughts about how we can improve our guest's satisfaction.

8/10 Bueno

Mary

Se hospedó 1 noche en noviembre de 2023
Respuesta de Meloney el 4 ene. 2024
Thank you for rating our hotel. Hope to see you again soon!

10/10 Excelente

Wai Meng

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
New and trendy. Rooms are spacious and clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Meloney el 20 nov. 2023
Thank you for taking the time to leave a great review! We are so glad to hear you enjoyed your stay here at Aloft. We hope to welcome you again should future travel bring you back to Syracuse.

8/10 Bueno

HAN

Viajó por negocios
Se hospedó 2 noches en octubre de 2023
Respuesta de Julie el 10 nov. 2023
Thank you for leaving an 8 out of 10 rating. Hope you choose to stay with us again.

10/10 Excelente

Anik

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful stay! Clean, modern and friendly!!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Brittany el 7 nov. 2023
Thank you for taking the time to fill out a survey! We are so happy to hear that you enjoyed your time here at Aloft Syracuse Inner Harbor and hope to see you again in the future.

6/10 Aceptable

Brian

Viajó con su pareja
The first room i was offered had an odor and the window shutter would not close. The second room the bathroom constantly smelled as if someone had defecated in there.
Se hospedó 5 noches en octubre de 2023
Respuesta de Julie el 26 oct. 2023
Thank you for your review. I'm sorry that your rooms didn't smell fresh and clean and that you had issues with the blinds. I hope you can return to see that you did not receive our normal level of quality and service.

6/10 Aceptable

BARBARA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good: manager allowed my son to use the conference room for an online class he was taking, on-site coin laundry, hip lobby area with tables, young clientele, self-serve market area, nice newer bathroom. Elevators quick and always available. Bad: Very dark room, poor lighting. Terrible communication on maid service. Only replaced towels one day, room left a mess. Other day, didn’t replace coffee, cups, water, Kleenex, etc. They only service rooms till 1:00-that’s apparently when the maids leave, inconvenient for sleeping in.
Se hospedó 4 noches en octubre de 2023
Respuesta de Julie el 26 oct. 2023
Thank you for your review. I'm happy that we could accommodate your son in the meeting room. I'm sorry that the housekeeping services didn't meet your expectations.

10/10 Excelente

Tracy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cannot say enough about this hotel. From the cool decor, super friendly and attentive staff, big rooms, comfy beds, we had a great trip.
Respuesta de Julie el 26 oct. 2023
Thank you for your rating and review. I'm happy that you really enjoy the staff and the rooms! See you soon!

10/10 Excelente

Mike

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Julie el 26 oct. 2023
Thank you for your 5-star rating. Hope you stay with us again soon!

4/10 Mediocre

Rahul

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was unresponsive and unfriendly
Se hospedó 1 noche en septiembre de 2023
Respuesta de Julie el 29 sept. 2023
I'm sorry that you thought our staff was unresponsive and unfriendly. We strive to always serve our customers to the best of our ability and I apologize we missed the mark with you during your stay.

8/10 Bueno

Keith

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was at a great location. Staff was very nice. Pool was not heated and parking is not the most convenient. Overall nice place near Destinay USA.
Se hospedó 1 noche en julio de 2023
Respuesta de Julie el 29 sept. 2023
Thank you for your review and complimenting our nice staff. Our pool is heated to 85 degrees but I understand that isn't warm enough for a lot of people. It's something for us to consider changing. I appreciate you staying and hope to see you again in the future.

10/10 Excelente

alan

Se hospedó 1 noche en septiembre de 2023
Respuesta de Julie el 26 oct. 2023
Thank you for your 5-star rating! Hope to see you again soon!

10/10 Excelente

Kristina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good!!
Se hospedó 3 noches en septiembre de 2023
Respuesta de Julie el 29 sept. 2023
Thank you for your review and 5 out of 5 rating!

6/10 Aceptable

Cliente verificado

Viajó por negocios
No le gustó: Personal y atención
Se hospedó 1 noche en septiembre de 2023
Respuesta de Julie el 29 sept. 2023
Thank you for rating our hotel. Hope to see you again soon!

8/10 Bueno

Jasmine

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Julie el 8 sept. 2023
Thank you for rating Aloft Hotel. Hope to see you again!

10/10 Excelente

Yamei

Se hospedó 1 noche en agosto de 2023
Respuesta de Julie el 8 sept. 2023
Thank you for your 10 out of 10 rating. I'm happy you enjoyed your stay. Please stay again!

8/10 Bueno

Tamara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff were really nice!! Property looked great!
Se hospedó 1 noche en agosto de 2023
Respuesta de Julie el 31 ago. 2023
Thank you for your feedback and for praising the staff. I hope to see you again in the future.

6/10 Aceptable

melchiorre

Le gustó: Limpieza, estado de la propiedad e instalaciones
They should have a bartender.
Se hospedó 1 noche en agosto de 2023
Respuesta de Julie el 31 ago. 2023
Thank you for your feedback. Our bartenders are staffed from 5 p.m. until midnight every day of the week. I'm unsure of when the bar was left close but I appreciate the feedback and hope you choose to stay with us again in the future.

4/10 Mediocre

Peter

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Starting with the positives...the lobby was beautiful and clean, the parking was vast and convenient and the staff was accommodating. Now for the negatives, which overshadow everything else. Our electronic room blinds kept going up and down on their own throughout the night, keeping us up. We could not control them, so during the day we were in complete darkness and at night when they opened on their own, we had street light blaring in. The air conditioner kept pumping out hot air and was so loud that we had to watch tv with the subtitles on. Finally, the awful smell coming from the drain in the middle of the bathroom floor was so bad that we had to keep the door closed all night. Also had to call to have the battery changed for the safe. Like I said, it was rough!
Se hospedó 5 noches en agosto de 2023
Respuesta de Julie el 31 ago. 2023
Peter, Thank you for notifying us of the issues in your guestroom. Engineering has taken corrective actions in the room you occupied. The condition of your room is not standard for our hotel or the Aloft brand so I hope you give us another chance in the future to show you our normal quality of guest rooms. Thank you for staying with us and for providing feedback.