Units and location were absolutely beautiful. However, my family rented both the upper and lower apartments and each were required to pay a cleaning fee.. However, upon checking in, the “House Rules,” required us to strip the beds and put all linens into washer (totally acceptable), but also to RUN DISHWASHER and PUT ALL DISHES AWAY afterward, WIPE OUT THE REFRIGERATOR, and not only EMPTY THE GARBAGE but TAKE IT OUTSIDE, as well. Upon checkin’, the trash pails had clean bags in each, but when removing them, the pails themselves were absolutely disgustingly DIRTY, the fridge obviously had been “wiped down” by previous guests, as requested, but the fridge was not clean, by any means. Additionally, there were several spills that occurred in the freezer section, that were now frozen and had not been cleaned up - which, I’m thinking should have been cleaned by your staff after they prior renters checked out and before we checked in. Under each couch, both up and down, there was a large amount of accumulated DIRT that revealed your staff had not done its cleaning job thoroughly.. Both up and down apartments had all the same previously mentioned issues. Our question to you is exactly what did we each pay a cleaning fee for, if in fact, the place was not really clean to begin with? Yes, it was superficially cleaned, IF you didn’t remove the trash bags in the pails, you didn’t look under the couch, which, by the way, we did not set out to do, but the dirt was discovered by someone sitting in the chair across from the couch with a clear view of the filth underneath and the obvious frozen spills in the freezer. I would even dare say that those stains had probably been there for who knows how long, because it’s obvious your staff isn’t doing the job that I’m pretty sure you’re paying them for. And to have to take out our own garbage. Again, what is the cleaning fee per unit used for. Obviously, to us, it was not to ensure the rentals are beautiful (which they certainly were), and CLEANED - which they certainly were NOT.
