I expected a clean modern mini-apartment delivered in the usual professional manner. I was keen to add a car space to my booking. I phoned for much of the afternoon, including to the chain's central number, but this property could not be contacted, and did not return the call, so I had to park on the street, a long distance from the property. The doors to the room do not automatically lock on the way out. Returning to my room in the middle of the night, there was a problem with the property's front door, and they had hired a very nice young man to stand in the foyer and point people to a way they could enter around the corner. He was there on a long, all night shift, and had no toilet he could use. I had to let him come and use mine! We got the wrong door, which was obviously unlocked because of the earlier problem, and accidentally walked in on someone who had left their door open. I think a lot of people mistakenly leave their door open in this way, which unsafe. The bathroom was too pokey to get around. There was no milk for tea and coffee, and various design flaws.The bedding was comfortable, at least, but enough basic, easily avoidable flaws to make this place disappointing compared to what it advertises.