Desayuno completo diario (AUD 35 por persona)

Opiniones sobre Novotel Sydney on Darling Harbour

4.5 out of 5
Novotel Sydney on Darling Harbour
100 Murray Street, Sydney, NSW

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 486 de 1001 opiniones" "
Evaluación: 8 - Bueno. 325 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 118 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 53 de 1001 opiniones" "
Evaluación: 2 - Terrible. 19 de 1001 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Ixchel

Viajó por negocios
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
En 7 noches nunca hicieron bien el aseo de la habitación. El último día encontré el suéter de un hombre en un rincón lleno de polvo. Sumamente desagradable. Las barras del desayuno son exactamente iguales día tras día.
Se hospedó 7 noches en noviembre de 2023

4/10 Mediocre

Cliente verificado

Viajó por negocios
Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Decepción
Hay una clara diferencia entre el trato a los clientes que reservan directamente en la pagina web del hotel y los que lo hacen atraves de otros portales. Habitacion incomoda, ruidosa en planta baja junto a las sala de reuniones, la calefaccion no funcionaba, he pedido 2 veces el cambio y en ambos casis la respuesta ha sido que estaban completos y no habia posibilidad. Ni yo ni nadie de mi empresa repetirá en este hotel.
Se hospedó 4 noches en mayo de 2022

8/10 Bueno

Justin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Alfredo

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful area, good restaurants
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management el 15 may. 2024
Dear Alfredo,Thank you for taking the time to share your feedback on your recent stay at the Novotel Darling Harbour. We appreciate your positive comments and are pleased to hear that you had an overall satisfactory experience.We value your input and will use your feedback to further enhance our services. Thank you once again for your kind words, and we look forward to the opportunity to welcome you again and provide an even more exceptional stay.sincerely,Hotel Management Novotel Sydney Darling Harbour

10/10 Excelente

MIGUEL

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and close to everything you need.
Se hospedó 5 noches en marzo de 2024
Respuesta de Hotel Management el 12 may. 2024
Dear Miguel,We are truly delighted to receive your outstanding feedback regarding your recent stay at the Novotel Sydney Darling Harbour.Your positive comments have been shared with our entire team, and we are encouraged to continue providing exceptional service. It was our pleasure to make your stay enjoyable, and we look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Management Novotel Sydney Darling Harbour

6/10 Aceptable

Leah

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management el 12 may. 2024
Dear Leah,Thank you for taking the time to rate your recent stay at Novotel Darling Harbour. We are sorry to hear that your experience fell short of your expectations. Please be rest assure that we continuously strive to provide exceptional service and a memorable stay for all our guests. Once again, thank you for choosing Novotel Darling Harbour. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.sincerely,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excelente

Aeljean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 12 may. 2024
Dear Aeljean,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

10/10 Excelente

anna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management el 13 may. 2024
Dear Anna,We are truly delighted to receive your outstanding feedback regarding your recent stay at the Novotel Sydney Darling Harbour.Your positive comments have been shared with our entire team, and we are encouraged to continue providing exceptional service. It was our pleasure to make your stay enjoyable, and we look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Management Novotel Sydney Darling Harbour

8/10 Bueno

Sophia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 13 may. 2024
Dear Sophia,Thank you for taking the time to rate your recent experience at Novotel Darling Harbour. We are pleased to see that your overall rating reflects a positive experience. Please be rest assure that we continuously strive to provide exceptional service and a memorable stay for all our guests. Your satisfaction is our top priority, and we regret that we were unable to meet your needs on this occasion.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.sincerely,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excelente

Jame aljon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful place
Se hospedó 5 noches en abril de 2024
Respuesta de Hotel Management el 6 may. 2024
Dear Jame Aljon,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

8/10 Bueno

Kathryn

Le gustó: Personal y atención
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Management el 6 may. 2024
Dear Kathryn,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

10/10 Excelente

Wayne Noel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, very friendly staff with excellent service. Highly recommend dining at the hotel
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Management el 7 may. 2024
Dear Wayne,We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management Novotel Sydney Darling Harbour

8/10 Bueno

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy reach of central area.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management el 30 abr. 2024
Dear Richard,We are truly delighted to receive your outstanding feedback regarding your recent stay at the Novotel Sydney Darling Harbour.Your positive comments have been shared with our entire team, and we are encouraged to continue providing exceptional service. It was our pleasure to make your stay enjoyable, and we look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Management Novotel Sydney Darling Harbour

10/10 Excelente

Kayla Marie Francine

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place is amazing - best location
Se hospedó 6 noches en enero de 2024
Respuesta de Hotel Management el 30 abr. 2024
Dear Kayla,We are truly delighted to receive your outstanding feedback regarding your recent stay at the Novotel Sydney Darling Harbour.Your positive comments have been shared with our entire team, and we are encouraged to continue providing exceptional service. It was our pleasure to make your stay enjoyable, and we look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Management Novotel Sydney Darling Harbour

4/10 Mediocre

Sepideh

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only location is great! My room that I stayed in was very dark even though all the lights in the room were turned on. My room wasn’t cleaned properly.. the cleaners didn’t do a good job in cleaning the toilets. Noisy building as well. The walls are thin and you could hear people talk as they walked by my room. The staff half of them not friendly. I wasn’t greeted when I arrived nir were asked how was my stay.
Se hospedó 14 noches en abril de 2024
Respuesta de Novotel Sydney on Darling Harbour Management el 1 may. 2024
Dear Sepideh,Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney on Darling Harbour. We appreciate your comments and regret that we did not meet your expectations during your visit.We are pleased to hear that you found our location to be convenient. However, we apologize for any disappointment regarding the condition of your room and the cleanliness issues you encountered. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this regard. Your feedback will be shared with our housekeeping team for further review and improvement.We apologize for any disturbance caused by noise from the building and the thin walls. We understand the importance of ensuring a peaceful and comfortable environment for our guests and will explore ways to address these concerns.Regarding the staff, we apologize if you did not receive a warm welcome upon arrival or if you were not asked about your stay upon departure. Providing friendly and attentive service to all our guests is important to us, and we regret if we fell short in this regard. Your feedback will be shared with our team for further training and improvement opportunities.We appreciate your feedback, as it helps us identify areas for improvement and enhance the overall guest experience. If you would like to discuss your experience further or have any additional comments, please do not hesitate to contact us directly.Warm regards,Novotel Sydney on Darling Harbour Management

10/10 Excelente

Rach

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful property.
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Rach,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

8/10 Bueno

Alan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Alan,Thank you for taking the time to rate your recent experience at Novotel Darling Harbour. We are pleased to see that your overall rating reflects a positive experience. We strive to provide excellent service and meet the expectations of our guests, and we are glad to hear that we were able to deliver on that during your stay. However, we also acknowledge that there might have been areas where we could have improved your experience further. Please be rest assure that we continuously strive to provide exceptional service and a memorable stay for all our guests. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excelente

Dat, Houston

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay.
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Dat,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

4/10 Mediocre

Xiaotian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
The check in process is very slow and waste of time. Worst mini bar I have ever seen, and without refill. It is close to darling harbor but also closer to a construction site. It’s really extraordinary that I have to contact the reception to get a plug for the bathtub, and the bathtub seems to be quite aged. The placement of a table next to the TV is really lack of consideration. I hit my knee on the corner. And given the corner has been slightly damaged, I think I am not the first one to get hurt there. Anyway, overall, it’s quite an unsatisfactory experience. This is my first time at Novotel and probably the last time.
Se hospedó 2 noches en abril de 2024
Respuesta de Novotel Sydney on Darling Harbour Management el 19 abr. 2024
Can you close this one too :) Dear Xiaotian, I want to express my sincere apologies for the challenges you faced during your stay at Novotel Sydney on Darling Harbour. It deeply saddens me to hear that your experience fell short of expectations and left you feeling dissatisfied. Your feedback regarding the check-in process, minibar, room amenities, and the inconvenience caused by the nearby construction site is truly disheartening. Please know that we take your concerns seriously, and we are committed to addressing them promptly to ensure that future guests do not encounter similar issues. We understand how important it is to feel comfortable and valued during your stay, and it pains us to hear that we fell short of providing you with the exceptional experience you deserve. Your comments have been shared with our team, and we will work diligently to make the necessary improvements to enhance the quality of our services and accommodations. We sincerely hope that you will consider giving us another opportunity to exceed your expectations in the future. Should you choose to stay with us again, please do not hesitate to reach out to me personally. It would be my privilege to ensure that your next visit is nothing short of exceptional. Warm regards, Novotel Sydney on Darling Harbour Management

6/10 Aceptable

Matthew, Piara Waters

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Staff were very friendly and helpful, rooms were ok, bathrooms could have been cleaner and were abit off putting. Tvs didn’t have streaming services and internet was expensive so just stuck to mobile hotspot. Saying all that it was close to everything and I would stay there again.
Se hospedó 5 noches en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Matthew,Thank you for taking the time to share your feedback on your recent stay at the Novotel Darling Harbour. We appreciate your positive comments and are pleased to hear that you had an overall satisfactory experience.We value your input and will use your feedback to further enhance our services. Thank you once again for your kind words, and we look forward to the opportunity to welcome you again and provide an even more exceptional stay.sincerely,Hotel Management Novotel Sydney Darling Harbour

8/10 Bueno

Emily, Victoria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel a bit further from Circle Quay but easy pedestrian bridge across Darling Harbour. Happy hour at the bar on main level and fireworks to be seen Saturday nights from cocktail bar were both highlights.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Emily,Thank you for taking the time to share your feedback on your recent stay at the Novotel Darling Harbour. We appreciate your positive comments and are pleased to hear that you had an overall satisfactory experience.We value your input and will use your feedback to further enhance our services. Thank you once again for your kind words, and we look forward to the opportunity to welcome you again and provide an even more exceptional stay.sincerely,Hotel Management Novotel Sydney Darling Harbour

10/10 Excelente

Suzy

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely staff, comfortable rooms, great facilities and walking distance to everything
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Suzy,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

8/10 Bueno

Nancy Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
10/10 for location. Perfectly located in Darling Harbour. Even though there is construction of a shopping complex in front of the hotel it doesn’t detract. Breakfast is good, although could change it up a bit for longer stays. Beds very comfy - only thing we really didn’t like was having a shower over the bath. Booking an executive room with 2 double beds and harbour views we expected a walk in shower.
Se hospedó 6 noches en marzo de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Nancy,Thank you for taking the time to share your feedback on your recent stay at the Novotel Darling Harbour. We appreciate your positive comments and are pleased to hear that you had an overall satisfactory experience.We value your input and will use your feedback to further enhance our services. Thank you once again for your kind words, and we look forward to the opportunity to welcome you again and provide an even more exceptional stay.sincerely,Hotel Management Novotel Sydney Darling Harbour

8/10 Bueno

Massimo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Massimo,Thank you for taking the time to rate your recent experience at Novotel Darling Harbour. We are pleased to see that your overall rating reflects a positive experience. We strive to provide excellent service and meet the expectations of our guests, and we are glad to hear that we were able to deliver on that during your stay. However, we also acknowledge that there might have been areas where we could have improved your experience further. Please be rest assure that we continuously strive to provide exceptional service and a memorable stay for all our guests. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

8/10 Bueno

Daniel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient location to transport. Very comfortable room. Would stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Daniel,Thank you for taking the time to share your feedback on your recent stay at the Novotel Darling Harbour. We appreciate your positive comments and are pleased to hear that you had an overall satisfactory experience.We value your input and will use your feedback to further enhance our services. Thank you once again for your kind words, and we look forward to the opportunity to welcome you again and provide an even more exceptional stay.sincerely,Hotel Management Novotel Sydney Darling Harbour

10/10 Excelente

Takeda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Takeda,We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management Novotel Sydney Darling Harbour

6/10 Aceptable

Lara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Lara,Thank you for taking the time to rate your recent experience at Novotel Darling Harbour. We are pleased to see that your overall rating reflects a positive experience. We strive to provide excellent service and meet the expectations of our guests, and we are glad to hear that we were able to deliver on that during your stay. However, we also acknowledge that there might have been areas where we could have improved your experience further. Please be rest assure that we continuously strive to provide exceptional service and a memorable stay for all our guests. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excelente

Stephanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good value
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Stephanie,We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management Novotel Sydney Darling Harbour

6/10 Aceptable

Renata, wyncote

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Richard Holt el 27 mar. 2024
Dear Renata,Thank you for taking the time to share your feedback with us.We appreciate your honesty and would like to apologize if your recent experience did not meet your expectations. We are committed to continuously improving our services and ensuring that all our guests have a pleasant and comfortable experience with us.It is our hope to have the opportunity to welcome you back in the future and provide you with a better stay.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excelente

Xueyan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 27 mar. 2024
Dear Xueyan,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

8/10 Bueno

Kai Kwong Lawrence

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location, location, location. The property is located next to Light rail L1 Convention station. You can access to Chinatown, and the rest of the major tourist spots easily. Otherwise, you can walk through the bridge next to the Maritime Museum to the city centre, QVB, Townhall, etc.within 20 minutes. There are a lot of eateries along the Darling Habour waterfront as well. Quality of the hotel is in line with a 4 Stars grade. Room is of good size but the width of the bed is smaller than I expected. However, I have nothing to complain about.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Management el 26 mar. 2024
Dear Kai Kwong Lawrence,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our location. It's also great to know that you found our hotel to be of good quality, with spacious rooms.We appreciate your comments regarding the bed size, and we will certainly take this into consideration for future improvements. Your satisfaction is our priority, and we are glad that overall, you had a positive experience with us.We look forward to welcoming you back for another enjoyable stay!sincerely,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excelente

Kazuo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Richard Holt el 27 mar. 2024
Dear Kazuo,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

4/10 Mediocre

Jelena

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Joyce

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Novotel was very comfortable and relaxing. Staff were always very helpful. The location suited us really well.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 26 mar. 2024
Dear Joyce,Thank you for your glowing review of Novotel Sydney Darling Harbour! We are delighted to hear that you found your stay comfortable and relaxing, and that our staff were able to assist you throughout your time with us.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future!sincerely,Hotel ManagementNovotel Darling Harbour

10/10 Excelente

Ali

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to darling harbour
Se hospedó 5 noches en marzo de 2024
Respuesta de Hotel Management el 26 mar. 2024
Dear Ali,Thank you for your perfect rating and for choosing to stay at Novotel Sydney Darling Harbour! We're thrilled to hear that our proximity to Darling Harbour enhanced your experience with us.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best regards,Hotel ManagementNovotel Sydney Darling Harbour

8/10 Bueno

Thomas

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Sehr gute Lage, viele Restaurants zu Fuss erreichbar. Hoteleinrichtung ist zwar schon etwas älter aber immer noch ok. Pool ist sehr klein und nichts einladendes. Frühstück ist ok, es hat alles was man braucht. Fähre ist auch zu Fuss ereichbar
Se hospedó 5 noches en marzo de 2024
Respuesta de Hotel Management el 26 mar. 2024
Dear Thomas,Thank you for your feedback. We're glad to hear that you enjoyed our location and that you found many restaurants within walking distance. We also appreciate your comments and we will look into how we can improve our offerings.We apologise that our pool did not meet your expectations. We will take your feedback into consideration to see how we can make our pool area more inviting.Nevertheless, we hope to have the opportunity to welcome you back in the future.sincerely,Hotel ManagementNovotel Sydney Darling Harbour

8/10 Bueno

Livia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Nice atmosphere and friendly staff
Se hospedó 6 noches en marzo de 2024
Respuesta de Hotel Management el 26 mar. 2024
Dear Livia,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the atmosphere and found our staff friendly during your stay at Novotel Sydney Darling Harbour.We look forward to welcoming you back again soon.Warm regards,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excelente

Danielle

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really enjoyed our stay. Hotel lobby area had a great vibe, staff were friendly and helpful. Excellent block out blinds in the room. Would recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 26 mar. 2024
Dear Danielle,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Sydney.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

6/10 Aceptable

Katrina

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Didn’t like that we had to pay for internet. I have not come across a hotel where we need to pay. There was only 1 USB port, the rooms have cable connection,very outdated. Bathrooms needed an upgrade very dated and the light flickered. I was a little disappointed in the rooms. The location is great and so were the staff. The cleaning ladies were very efficient. Staff were friendly and helpful.
Se hospedó 5 noches en marzo de 2024
Respuesta de Hotel Management el 27 mar. 2024
Dear Katrina,Thank you for taking the time to share your feedback with us.We appreciate your honesty and would like to apologize if your recent experience did not meet your expectations. We are committed to continuously improving our services and ensuring that all our guests have a pleasant and comfortable experience with us.It is our hope to have the opportunity to welcome you back in the future and provide you with a better stay.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excelente

Sarah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to Sydney fish market.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 26 mar. 2024
Dear Sarah,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that our proximity to the Sydney Fish Market added value to your experience. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

8/10 Bueno

Helen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location good
Se hospedó 4 noches en febrero de 2024
Respuesta de Hotel Management el 26 mar. 2024
Dear Helen,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our location convenient for your needs.We hope to have the opportunity to welcome you back again soon.Best regards,Hotel ManagementNovotel Darling Harbour

10/10 Excelente

Tiarna

Le gustó: Limpieza, personal y atención
The bathroom is outdated and the area around is hard to get to (darling harbour)
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 26 mar. 2024
Dear Tiarna,Thank you for your feedback and for choosing to stay with us. We appreciate your comments regarding the bathroom and accessibility to Darling Harbour. We are constantly working on improvements, and your input helps us to prioritise areas for enhancement. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best regards,Hotel ManagementNovotel Darling Harbour

8/10 Bueno

Melissa

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
Property looks a little tired and could do with some upgrades , however staff were very abiding and friendly and the buffet breakfast was excellent with good views over the harbour.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 27 mar. 2024
Dear Melissa,Thank you for choosing Novotel Darling Harbour and providing your feedback. We are delighted to see that you had a positive experience during your stay.We are committed to providing excellent service and ensuring that our guests have a memorable stay. It is gratifying to know that we met your expectations and that you were satisfied with your overall experience.Your feedback is greatly appreciated, as it helps us understand what we are doing well and how we can further improve. We will share your comments with our team as a source of motivation and to recognise their efforts in providing outstanding service.Thank you once again for your kind words, and we look forward to welcoming you back in the future for another enjoyable stay.sincerely,Hotel ManagementNovotel Sydney Darling Harbour

8/10 Bueno

Yuto

Se hospedó 1 noche en febrero de 2024
Respuesta de Richard Holt el 27 mar. 2024
Dear Yuto,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

8/10 Bueno

Nancy

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Dimension Data

Se hospedó 12 noches en febrero de 2024

10/10 Excelente

Caroline

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Our room was a good size with blackout blinds. Beds were clean and comfortable. The breakfast choice was especially excellent for gluten free requirements. Staff were friendly and helpful.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

AYUKO

Se hospedó 4 noches en febrero de 2024
Respuesta de Hotel Management el 26 mar. 2024
Dear Ayuko,Thank you for your excellent rating! We are delighted to hear that you had a wonderful experience during your stay with us.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,Hotel ManagementNovotel Darling Harbour

8/10 Bueno

LOUISE

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall a great hotel. Enjoyed our stay. Very convenient with good sized rooms and facilities close by or within.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

David K

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was great to be right in the harbour with a great view of the New Year activities. Only drawback was access to the harbour path which I think will be solved by the construction. Also, when we removed bother keys when going out for the day, the air conditioner shut off making the unit stuffy and hot. It was effective in cooling but we learned to leave the key in the holder and turn down the unit to keep the room cooled off.
Se hospedó 8 noches en febrero de 2024