Fachada de la propiedad
Ver disponibilidad

Opiniones sobre Mercure Sydney

4.5 out of 5
Mercure Sydney
818-820 George Street, Chippendale, NSW

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 445 de 1005 opiniones" "
Evaluación: 8 - Bueno. 378 de 1005 opiniones" "
Evaluación: 6 - Aceptable. 120 de 1005 opiniones" "
Evaluación: 4 - Mediocre. 42 de 1005 opiniones" "
Evaluación: 2 - Terrible. 20 de 1005 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Eric

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
good
Se hospedó 7 noches en abril de 2024
Respuesta de Mercure Syndey el 3 may. 2024
Dear Eric,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Natalia

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lady at the front desk was very nice and helpful
Se hospedó 1 noche en abril de 2024
Respuesta de Mercure Syndey el 27 abr. 2024
Dear Natalia, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, especially when it highlights how helpful our Team strive to be. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Ben Murphy General Manager Mercure Sydney

8/10 Bueno

Mary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location is convenient for dining, shopping and transports for places of interest.The service at reception was efficient, friendly and professional.
Se hospedó 2 noches en abril de 2024
Respuesta de Mercure Syndey el 27 abr. 2024
Dear Mary, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, especially when it highlights how helpful our Team strive to be. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 Bueno

Mehnaz Nisha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean rooms
Se hospedó 4 noches en abril de 2024
Respuesta de Mercure Syndey el 27 abr. 2024
Dear Mehnaz,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

christine, Broadbeach Waters

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to trams, trains, chinatown and darling harbour
Se hospedó 1 noche en abril de 2024
Respuesta de Mercure Syndey el 22 abr. 2024
Dear Christine,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Lizzie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very handy location for public transport - quiet room
Se hospedó 6 noches en abril de 2024
Respuesta de Mercure Syndey el 22 abr. 2024
Dear Lizzie,We very much appreciate your comments regarding your stay at the Mercure Sydney.We are delighted to read that you had an excellent stay and enjoyed your the location of our hotel. Thank you for your kind feedback, and we hope to see you again soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Mio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Mercure Syndey el 22 abr. 2024
Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating. We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Aceptable

man choon

Le gustó: Personal y atención
I think most of this hotel is good except one thing
Se hospedó 2 noches en abril de 2024
Respuesta de Mercure Syndey el 22 abr. 2024
Dear Man Choon,We very much appreciate your comments regarding your stay at Mercure Sydney.We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

AKIHITO

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Access is very useful. And we can go everywhere from this hotel. This hotel is very good to make a tourist base.
Se hospedó 6 noches en marzo de 2024
Respuesta de Mercure Syndey el 22 abr. 2024
Dear Akihito,We very much appreciate your comments regarding your stay at the Mercure Sydney.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our high level of service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Melinda

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good property, close to everything and transport.
Se hospedó 1 noche en abril de 2024
Respuesta de Mercure Syndey el 22 abr. 2024
Dear Melinda,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Catarina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was clean and spacious. Though a little more tea and coffee could have been provided rather than just one bag per person
Se hospedó 1 noche en abril de 2024
Respuesta de Mercure Syndey el 16 abr. 2024
Dear Catarina,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Aceptable

Muddassir

Le gustó: Limpieza
Didnt have a great experience with a smallish room. Bed was too hard & couldn't sleep.
Se hospedó 1 noche en abril de 2024
Respuesta de Mercure Syndey el 16 abr. 2024
Dear Muddassir, Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve.It is our hope that you will give us the opportunity to welcome you back in the near future. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 Bueno

Ganesh

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location and nice breakfast
Se hospedó 1 noche en abril de 2024
Respuesta de Mercure Syndey el 16 abr. 2024
Dear Ganesh,We are delighted to read that you had an excellent stay and enjoyed our location as well as the breakfast. We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Phil

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Took more than 10 mins to check in. One staff member doing check-in, others walking around and sitting in a nearby office fully aware that people had been waiting for some time and were becoming restless. They still refused to help even when the lobby was pretty full. Finally a few tourist buses turned up, and another staff member helped with the backlog.
Se hospedó 1 noche en abril de 2024
Respuesta de Mercure Syndey el 16 abr. 2024
Dear Phil,We very much appreciate your comments regarding your stay at Mercure Sydney.I will make sure to bring up your concerns with our Front Office Manager so they can be reviewed further.We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

2/10 Terrible

Nitin

Extension not flexible
Se hospedó 2 noches en abril de 2024
Respuesta de Mercure Syndey el 16 abr. 2024
Dear Nitin,Thank you for taking the time to tell us about your experience at Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to welcome you back in the near future. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 Bueno

Alan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Double room v small
Se hospedó 2 noches en abril de 2024
Respuesta de Mercure Syndey el 16 abr. 2024
Dear Alan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Lai Yun

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location!
Se hospedó 3 noches en abril de 2024
Respuesta de Mercure Sydney el 11 abr. 2024
Dear Lai,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Sam

Se hospedó 3 noches en marzo de 2024
Respuesta de Mercure Syndey el 3 may. 2024
Dear Sam,We very much appreciate your comments regarding your stay at the Mercure Sydney.Thank you for your kind feedback, and we hope to see you again soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Kelly

Se hospedó 1 noche en abril de 2024
Respuesta de Mercure Syndey el 3 may. 2024
Dear Kelly,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Edgar

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was very comfortable, reception service were good. The dining options are less than desirable, we had a meal at the restaurant the quality of the meal was poor.
Se hospedó 2 noches en marzo de 2024
Respuesta de Mercure Sydney el 9 abr. 2024
Dear Edgar,We very much appreciate your comments regarding your stay at Mercure Sydney. It is always a pleasure to receive positive feedback as well as constructive feedback. I will share your comments with our Executive Chef, so they can investigate the issues you had with your meal.Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Toi

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
チェックインとアウトの早さが良かった
Se hospedó 2 noches en abril de 2024
Respuesta de Mercure Sydney el 9 abr. 2024
Dear Toi,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

ERIN

Se hospedó 2 noches en abril de 2024
Respuesta de Mercure Syndey el 27 abr. 2024
Dear ERIN,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Aceptable

Srikanth

Viajó con su familia y niños pequeños
Rooms are not cleaned lot of dust around the wardrobe.
Se hospedó 3 noches en abril de 2024
Respuesta de Mercure Sydney el 9 abr. 2024
Dear Srikanth,Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve our housekeeping service.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Ben Murphy

10/10 Excelente

Marie

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was friendly and the place was clean. It's also close to a lot of stuff.
Se hospedó 5 noches en marzo de 2024
Respuesta de Mercure Sydney el 9 abr. 2024
Dear Marie,Thank you for taking the time to share your experience. We are glad that you enjoyed your stay with us.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Prabhjot

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was easy to check in and out. Nice staff. Close to Public transport and market/shopping.
Se hospedó 1 noche en abril de 2024
Respuesta de Mercure Sydney el 9 abr. 2024
Dear Prabhjot,Thank you for taking the time to share your positive comments.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

lucia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Satisfied with stay Very convenient
Se hospedó 1 noche en abril de 2024
Respuesta de Mercure Sydney el 9 abr. 2024
Dear Lucia,Thank you for taking the time to share your positive experience.We hope to see you again.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Aceptable

MINORU

Se hospedó 2 noches en marzo de 2024
Respuesta de Mercure Syndey el 22 abr. 2024
Dear Minoru,Thank you for feedback, and We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Francis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is a little bit old but clean & convenient
Se hospedó 3 noches en marzo de 2024
Respuesta de Mercure Sydney el 3 abr. 2024
Dear Francis,Thank you for taking the time to share your experience. We are glad that you enjoyed your stay and the convenience of our location. We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Craig

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great other than a reception staff member not allowing us to our room before 3 pm (unless we wanted to pay an extra $60) even though being told earlier we could register sooner if the room was ready which it was. After a 25 hr flight schedule to arrive, we were exhausted. Other than that, it was great! Thanks.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercure Sydney el 1 abr. 2024
Dear CraigThank you for taking the time to share your experience and feedback.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

4/10 Mediocre

Daya

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Nothing
Se hospedó 3 noches en marzo de 2024
Respuesta de Mercure Sydney el 1 abr. 2024
Dear DayaThank you for taking the time to tell us about your stay at Mercure Sydney.I appreciate you sharing a rating and I am sorry that your experience did not meet your expectations; please allow me to apologise for this.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Subarmani

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercure Sydney el 3 abr. 2024
Dear Subarmani,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Aceptable

Wing

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
Excellent location, room was tidy and clean. Unfortunately the door connected to the room next to us was found to be unlocked, which was a serious mistake. And service was not up to standard - we required maintenance for the malfunctioning TV, but it’s still not fixed after almost a day. I feel doubtful towards the hotel’s rating after my stay.
Respuesta de Mercure Sydney el 26 mar. 2024
Dear WingThank you for taking the time to tell us about your stay at Mercure Sydney.I appreciate you sharing your feedback, which we will review further. However, I am sorry that your experience did not meet your expectations; please allow me to apologise for this.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Meagan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The pool facilities had lovely views
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercure Sydney el 26 mar. 2024
Dear MeaganThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our pool facilities.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Siew ching

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Near public transport and the hotel is easily to fimd
Se hospedó 2 noches en marzo de 2024
Respuesta de Mercure Sydney el 26 mar. 2024
Dear SiewThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our convenient location.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercure Sydney el 26 mar. 2024
Dear SophieThank you for taking the time to share your experience through a perfect rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Gyan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It best suited for my activities, very friendly staff who were extremely helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercure Sydney el 24 mar. 2024
Dear GyanThank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the helpful nature of our Team.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Samantha

Viajó con su familia y niños pequeños
It’s all about the location. Breakfast also fantastic. Small rooms but suited our purposes
Se hospedó 3 noches en marzo de 2024
Respuesta de Mercure Sydney el 11 mar. 2024
Dear Samantha Thank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the buffet breakfast in Platform 818.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Aceptable

KIYOTAKA

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
スタッフの対応は普通。いろんな面で立地は大変良く、朝食も良かった。ただし4星ホテルとしては壁の汚れやキズがそのまま、バスタブにはキズ、シミも。最悪なのは浴槽内が掃除をしてないのか水垢なのかザラついてて、裸のままハンドタオル、シャンプーを使い洗い流して入りました。海外のホテルは結構利用しましたが、２星、３星クラスでもこんな事はありませんでした
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercure Sydney el 9 mar. 2024
Dear KiyotakaThank you for taking the time to share your experience and feedback.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Madison

Viajó en grupo
Le gustó: Servicios
Really good customer service, felt welcome.
Se hospedó 3 noches en febrero de 2024
Respuesta de Mercure Sydney el 4 mar. 2024
Dear MadisonThank you for taking the time to share your experience. We are glad that you enjoyed your stay and the welcoming service our Team provided.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Chun Lung Johnny, Pakuranga

Se hospedó 5 noches en febrero de 2024
Respuesta de Mercure Sydney el 21 mar. 2024
Dear ChunThank you for taking the time to share your experience through a perfect rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Maya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All above, except the air conditioner are a bit noisy
Se hospedó 3 noches en febrero de 2024
Respuesta de Mercure Sydney el 19 feb. 2024
Dear MayaThank you for taking the time to share your experience and feedback.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

??

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
何処に行くにもアクセスが良かった
Se hospedó 3 noches en febrero de 2024
Respuesta de Mercure Sydney el 17 feb. 2024
Dear GuestThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our location.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

??

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Stuffは親切でフレンドリーだか、ひげ剃り、歯ブラシの備え付けはなし。建物は古いか、早くチェックインさせてくれ、チェックアウト後も愛想よく手荷物を預かってくれるなど、サービスが良い。朝食は評価では悪かったが、実際には非常に良かった。
Se hospedó 3 noches en febrero de 2024
Respuesta de Mercure Sydney el 9 feb. 2024
Dear GuestThank you for taking the time to share your experience. We are glad that you enjoyed your stay, the service our Team provided and the buffet breakfast in Platform 818.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Ronnel

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There is no microwave oven in the room which is very basic amenity in a hotel.
Se hospedó 3 noches en enero de 2024
Respuesta de Mercure Sydney el 4 feb. 2024
Dear RonnelThank you for taking the time to share your experience and provide feedback. However, I can confirm that none of our rooms contain microwaves or kitchen facilities.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Aceptable

Molly

Viajó con su familia
Le gustó: Limpieza, personal y atención
Great restaurants nearby
Se hospedó 1 noche en febrero de 2024
Respuesta de Mercure Sydney el 4 feb. 2024
Dear MollyThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our location.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Adam

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Awesome stay Thankyou 👌
Se hospedó 6 noches en enero de 2024
Respuesta de Mercure Sydney el 4 feb. 2024
Dear AdamThank you for taking the time to share your experience. We are pleased to learn you had an awesome stay with us and we hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Bueno

Angela

Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Sydney el 21 mar. 2024
Dear AngelaThank you for taking the time to share your experience through a positive rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Aceptable

Annette

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Convenient location - short walk to Central station and takeaway dining options.
Se hospedó 3 noches en enero de 2024
Respuesta de Mercure Sydney el 30 ene. 2024
Dear AnnetteThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our convenient location.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

4/10 Mediocre

Amy

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Great location for access to trains and light rail. Overall value for money for a very short stay only. Overall it’s a bit tired, areas around checkin super busy and dirty (rubbish everywhere) and hallways have room service trays and rubbish outside them for more than a day. The bathroom in our room was really grimey - brown stained tiles and black mouldy grout. Our room needed maintenance, which was dealt with well and the problem fixed. Housekeeping forgot to service our room but did replace towels swiftly when asked. Staff were friendly and as helpful as they could be.
Se hospedó 2 noches en enero de 2024
Respuesta de Mercure Sydney el 29 ene. 2024
Dear AmyThank you for taking the time to tell us about your stay at Mercure Sydney.I appreciate you sharing your feedback, which we will review further. However, I am sorry that your experience did not meet your expectations; please allow me to apologise for this.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excelente

Ana

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff who cgecked us in were great. We had city facing room, which was a great view. Great rates, and buffet breakfast was included. Dining staff were very accomodating. All in all, a great stay.
Se hospedó 2 noches en enero de 2024
Respuesta de Mercure Sydney el 28 ene. 2024
Dear AnaThank you for taking the time to share your experience. We are glad that you enjoyed your stay, the friendly nature of our Team and the dining options available.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney