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Opiniones sobre Mercure Penrith

4 out of 5
Mercure Penrith
Cnr. Jamison & Mulgoa Road, Penrith, NSW

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 427 de 1000 opiniones" "
Evaluación: 8 - Bueno. 383 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 107 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 58 de 1000 opiniones" "
Evaluación: 2 - Terrible. 25 de 1000 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,8/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Cliente verificado

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Worst hotel Ever!! For 250 Usd you would expect a pretty decent hotel! This was far from it. Doesnt even have a restaurant!! The staff was very unwilling to help out on anything. I have never complained about hotels, but for the Price i paid and being a mercure which is not bad honestly i expected a lot more and our stay was super poor. Glad we only stayed one night
Se hospedó 1 noche en noviembre de 2018
Respuesta de Allison Armstrong -RDM el 19 dic. 2018
Dear Guest, Thank you for your feedback. I'm sorry to hear you stay was not as expected . We pride ourselves in superior service and to hear this was not met is disappointing. I will follow up and make sure this does not happen again in the future. Thankyou for informing me . Kind Regards

10/10 Excelente

Darren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
For such and old place it has been kept up to standards was super impressive for how modern it looks inside and out
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Kirsty

Le gustó: Personal y atención, estado de la propiedad e instalaciones
The staff were amazing
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Aileen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

patricia

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy check in , clean and convenient location .
Se hospedó 1 noche en marzo de 2024
Respuesta de Natasha el 1 abr. 2024
Dear Patricia,We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 Bueno

Michael

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Aimee

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff were so helpful and friendly, was great. Having the panthers with all the entertainment and dining options so close was terrific. The buffet breakfast was good, lots of options and not too busy.
Se hospedó 1 noche en enero de 2024
Respuesta de Natasha el 20 mar. 2024
DearAimeeWe very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Emily

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the close proximity to Panthers for meal options. Easy to get to from the motorway
Se hospedó 2 noches en febrero de 2024
Respuesta de Natasha el 29 feb. 2024
Dear Emily,We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Denice

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to all places I wanted to visit while away
Se hospedó 2 noches en enero de 2024
Respuesta de Natasha el 2 feb. 2024
Dear Denice,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Tim

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really good stay. Friendly staff, good amenities on site and close to everything. Highly recommend!
Se hospedó 6 noches en enero de 2024
Respuesta de Natasha el 2 feb. 2024
Dear Tim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 Bueno

Marsha

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Natasha el 2 feb. 2024
Dear Marsha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 Bueno

Kristin

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
Clean but dated. Good for an overnight stay if you are attending a show at Panthers
Respuesta de Natasha el 2 feb. 2024
Dear Kristin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Arina

Se hospedó 1 noche en enero de 2024
Respuesta de Natasha el 2 feb. 2024
Dear Arina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 Bueno

Kobi

Se hospedó 5 noches en diciembre de 2023
Respuesta de Natasha el 2 feb. 2024
Dear Kobi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 Bueno

Carolyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Everything was great but just a few suggestions. Bathroom needs a towel ring & another towel rail.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Natasha el 7 ene. 2024
Dear Carolyn,Thank you for taking the time to share your feedback. Thank you also for providing these suggestions i will forward on the Housekeeping department to look into.We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Eddy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
Clean, comfy and relaxing
Se hospedó 1 noche en diciembre de 2023
Respuesta de Natasha el 7 ene. 2024
Dear Eddy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Natasha el 7 ene. 2024
Dear Mark,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 Bueno

Kathy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient
Se hospedó 1 noche en diciembre de 2023
Respuesta de Natasha el 2 feb. 2024
Dear Kathy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Nathan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were greeted with a lovely smile and the children were happy to see the lovely Christmas decorations. The room was very clean.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Natasha el 7 ene. 2024
Dear Nathan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Luke

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Natasha el 7 ene. 2024
Dear Luke,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Allison

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Natasha el 7 ene. 2024
Dear Allison,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Trudy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Natasha el 7 ene. 2024
Dear Trudy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Andrew

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms have been renovated very nicely. Great staff, ice machine very handy for our 43 degree day. Pool area needs updating, grass needed a mow. Overall a great stay.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Natasha el 7 ene. 2024
Dear Andrew,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 Bueno

Daniel

Se hospedó 3 noches en noviembre de 2023
Respuesta de Natasha el 7 ene. 2024
Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Lea

Se hospedó 2 noches en noviembre de 2023
Respuesta de Natasha el 7 ene. 2024
Dear Lea,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Deane

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
So convenient everything was easy the staff so accommodating, looking forward to the next trip to Penrith so I can stay again
Se hospedó 1 noche en noviembre de 2023
Respuesta de Julie el 30 nov. 2023
Hi There, Thank for taking to time provide feedback. We are so glad that you enjoyed your stay with us. Jules

10/10 Excelente

Shane

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy access and quiet
Se hospedó 1 noche en noviembre de 2023
Respuesta de Julie el 30 nov. 2023
Thank you Shane

10/10 Excelente

Annett

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed here a few times & always helpful, clean & felt safe
Se hospedó 1 noche en noviembre de 2023
Respuesta de Natasha el 21 nov. 2023
Dear Annett ,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 Bueno

Chris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
CLEAN TIDY AND CONVENIENT.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Natasha el 15 nov. 2023
Dear Chrs,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Eric

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean fairly big room, easy access. Everything that was needed. Comfortable.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Natasha el 12 nov. 2023
Dear EricThankyou for your feedback, we are glad you enjoyed your stay and hope to welcome you back in the near future.Kind RegardsNatasha SpiteriRooms Division Manager

10/10 Excelente

Craig

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay 👌
Se hospedó 1 noche en noviembre de 2023
Respuesta de Natasha el 6 nov. 2023
Dear Craig,We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 Bueno

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We probably expected more, but what we got was plenty. The staff were helpful and sorted any problems very efficiently, but very busy,. The location is terrific with its proximity to the Panthers club. Everything was clean and fresh. The only negatives were noise from the hallway, the doors/ walls just seemed to amplify the noise and a rather slow check in. Over all it was a good stay and worth the money.
Se hospedó 1 noche en octubre de 2023
Respuesta de Natasha el 6 nov. 2023
Dear Michael,We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Jack

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Natasha el 6 nov. 2023
Dear JackThank you for your review we hope to see you again in the future.Natasha SpiteriRooms Division Manager

10/10 Excelente

Rebecca

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Great location for Panthers. Clean and spacious rooms. Great stay
Se hospedó 2 noches en octubre de 2023
Respuesta de Natasha el 6 nov. 2023
Dear Rebecca Thank you very much for your review, we are glad you have a great stay and look forward to welcoming you back in the future.Natasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Natasha el 29 oct. 2023
We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 Bueno

Robert

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Check in
Great that I could check in very late just after mid night
Se hospedó 1 noche en octubre de 2023
Respuesta de Natasha el 29 oct. 2023
Good Morning RobertWe very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

8/10 Bueno

patsy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Every thing was good until we tried to use toilet. It looks like someone had use it and didn’t even flush. Disgusting. Obviously house cleaning didn’t check or ensure that room is properly maintained.
Se hospedó 1 noche en octubre de 2023
Respuesta de Natasha el 29 oct. 2023
Dear Patsy,Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Kind RegardsNatasha SpiteriRooms Division ManagerMercure Penrith

10/10 Excelente

Leanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Keira el 17 oct. 2023
Hi Leanne,Thank you for your great rating!We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 Excelente

Lynne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Convenient and comfortable
The staff were really helpful. It would have been nice to have a flatter pillow choice. The air conditioning fan was quite loud and there did not appear to be any way to change the speed. It would have been good to be able to reduce the A/C temperature to below 18 for sleeping.
Se hospedó 1 noche en octubre de 2023
Respuesta de Keira el 17 oct. 2023
Hi Lynne,Thank your great review.We are so glad to hear you had a great experience with our staff. We have noted you other comments and thank you for bringing these to our attention. We do hope to welcome you back to the hotel again soon.Kind regards,Keira Assistant Front Office Manager

10/10 Excelente

Dave

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Long time returning customer.
Pillows need an upgrade. Flat and uncomfortable. Need recycling bin in room. PLEASE put tables and chairs back in the upstairs outdoor area. It used to be great.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Anna Voss - General Manager el 5 oct. 2023
Dear Dave,Thank you for your message. We appreciate your feedback. We are currently replacing the pillows throughout the hotel so I will have team visit the room you stayed in. I have left you a voicemail to understand where the outdoor area is you are referring to. I hope to speak with you soon.Kind Regards,Anna VossGeneral Manager

10/10 Excelente

Karen

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love panthers the atmosphere on grand final weekend was an added bonus
Se hospedó 1 noche en septiembre de 2023
Respuesta de Keira el 17 oct. 2023
Hi Karen,Thank you for your great review.We are so glad to hear you had such a wonderful time at our hotel over the grand final! We do hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 Excelente

Phil

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Initial room was unsatisfactory however the manager chose another room which was ideal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Keira el 17 oct. 2023
Hi Phil,Thank you for your great review!We are so glad to hear we could rectify any issues you experienced with your first room. We do hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

6/10 Aceptable

Mark

Se hospedó 1 noche en septiembre de 2023
Respuesta de Keira el 17 oct. 2023
Hi Mark,Thank you for your good rating!We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 Excelente

Glenn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff.Confortable bed and room.Easy access.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Keira el 17 oct. 2023
Hi Glenn,Thank you for your fantastic review.We are so glad to hear you had such a wonderful time at our hotel. We do hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 Excelente

Ray

Viajó con su pareja
Le gustó: Servicios
Spacious clean and very comfortable
Se hospedó 1 noche en septiembre de 2023
Respuesta de Keira el 17 oct. 2023
Hi Ray,Thank you for your great review.We are so glad you had such a wonderful time at our hotel. We do hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 Excelente

Mark

Se hospedó 1 noche en septiembre de 2023
Respuesta de Keira el 17 oct. 2023
Hi Mark,Thank you for your great rating!We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 Excelente

Riaan

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Keira el 17 oct. 2023
Hi James,Thank you for your great rating!We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 Excelente

Vicki

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exactly what I wanted
Se hospedó 1 noche en septiembre de 2023
Respuesta de Keira el 17 oct. 2023
Hi Vicki,Thank you for your fantastic review. We are so glad you had such a wonderful time at our hotel. We do hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 Excelente

Anne Marie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were very professional and very friendly. Would recommend to family and friends.
Se hospedó 2 noches en agosto de 2023
Respuesta de Keira el 17 oct. 2023
Hi Anne Marie,Thank you for you fantastic review.We are so glad to hear that you experience such wonderful customer service. We do hope we can welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

10/10 Excelente

Garth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful helpful staff
Se hospedó 2 noches en agosto de 2023
Respuesta de Keira el 30 ago. 2023
Hi Garth,Thank you for your great review!We are glad to hear you had a great time at the hotel and hope to welcome you back again soon.Kind regards,Keira Assistant Front Office ManagerMercure Penrith