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Opiniones sobre Echoes Boutique Hotel and Restaurant

4.5 out of 5
Echoes Boutique Hotel and Restaurant
3 Lilianfels Avenue, Katoomba, NSW

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 215 de 328 opiniones" "
Evaluación: 8 - Bueno. 76 de 328 opiniones" "
Evaluación: 6 - Aceptable. 16 de 328 opiniones" "
Evaluación: 4 - Mediocre. 9 de 328 opiniones" "
Evaluación: 2 - Terrible. 12 de 328 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

9,0/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gerardo, Viña del Mar, Chile

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ubicación excepcional
Fabulosa. Especial para escapada romántica y para descansar.

8/10 Bueno

Katherine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Stella el 26 abr. 2024
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!

2/10 Terrible

Palvasha, Horningsea Park

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The worst customer service in the world!! We got there on the 20th April just to be told that they have moved our date to the 25 May, which is what we requested however Expedia did not confirm this with us and told us our request were declined! To date Expedia has not sent our confirmation for the date change, and sends out this survey.. what do you expect me to say! I’m disgusted by the service and hope that someone from Expedia calls me to confirm my stay on the 25 May
Se hospedó 1 noche en abril de 2024
Respuesta de Stella el 23 abr. 2024
Hi Palvasha, thank you for your detailed feedback. We are very sorry to hear about your experience whilst trying to amend you booking. Please be informed that we have provided approval to Expedia to amend your reservation on Thursday 18th of April the date we have received the request. We are unable to advise further on how this was not communicated to you and we can only apologies for the inconveniences this caused you. If you are still waiting for a confirmation from Expedia to confirm the new date of your booking, we would recommend you to contact the customer care service accordingly.

8/10 Bueno

Stephen, Taipei

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great view, but has to go out the room to the garden though.
Se hospedó 2 noches en abril de 2024
Respuesta de Stella el 4 abr. 2024
Hi Stephen, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the view. We have taken good note of your feedback for improvements. We hope to welcome you back for another relaxing stay soon.

10/10 Excelente

Michael

Le gustó: Servicios
Views of the blue mountains from every room!
Se hospedó 1 noche en marzo de 2024
Respuesta de Stella el 4 abr. 2024
Hi Michael, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the view from the room. If there is anything else you wish to share, please feel free to! We hope to welcome you back soon!

10/10 Excelente

Colin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wonderful room. Excellent service. Either we had very noisy neighbours or the soundproofing between the rooms could be better.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stella el 4 abr. 2024
Hi Colin, thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you found our rooms wonderful and appreciate our service. Our team takes great pride in ensuring our guests are being well taken care of. We hope to have the pleasure of welcoming you soon!

10/10 Excelente

Raymond

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The peace and tranquility.The views are mesmerising and closeness to echo point ,just simple walk down to the three sisters.The staff were outstanding 11/10,from check in to checkout it was such a pleasure to stay there
Se hospedó 3 noches en marzo de 2024
Respuesta de Stella el 4 abr. 2024
Hi Raymond, thank you for your kind words! We're thrilled to hear that you enjoyed your experience at our property and appreciated the peace and tranquillity of the hotel . Your satisfaction is our top priority, and we hope to welcome you back again soon.

8/10 Bueno

Suzie

Le gustó: Limpieza, personal y atención
Beautiful property. Stayed in the cliff view room. Which was worth the view. Amenities seemed good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Stella el 4 abr. 2024
Hi Suzie, thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our property beautiful and enjoyed the amenities provided. Our team takes pride in ensuring our gardens are in top shape for our guests to enjoy. We hope to welcome you back soon!

10/10 Excelente

Duncan, Vero Beach

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just a great place to stay and relax with easy access to the attractions of the Blue mountains. Food on site was very high end. This is an observation, not a complaint, the dimming options are high end full formal price fixed multi course meals. We went into town for something lighter and less formal.
Se hospedó 2 noches en febrero de 2024
Respuesta de Stella el 4 abr. 2024
Hi Duncan, thank you for your kind words about our property! We are delighted to hear that you found it accessible to the attractions in the area. We have taken good note of your observation and will share your feedback to the team. We hope to welcome you back soon!

4/10 Mediocre

Bengt

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
I would not call this a boutique hotel, just a normal, some outdated hotel. The view from the room was of course wonderful and most of the staff very nice. However, the internet connection was among the worst I have seen - we were constantly cut off, only three devices allowed and any acceptable speed had to be paid for. This is 2024, not 2004!! No outlets for your devices by the bed and too few of them.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Mark S.

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Corner view room (606) was superb. One of the best views of any room I have ever stayed in. Able to use facilities at Lilienfels next door, ie pool and restaurant.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Rajni

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jillian

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved the charm of the hotel, and being a boutique hotel it only has a small number of rooms. The location being on the edge of the escarpment is magic, the views are magnificent and the gardens are glorious. The staff, food and service is of a very high standard, professional but also friendly. This is a great little hotel to celebrate a special occasion or just be a tourist.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Nick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really liked this hotel. The room was clean and comfortable and view was incredible. We ate at the hotel and the sister hotel (which is next door and access to facilities included). Both were great.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Donell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything very relaxing, great staff.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Manami

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
素晴らしいホテル
2022年に初めて利用してホテル、スタッフ、食事、景色、アクセス全てが良く、再び利用しました。主要観光地のエコーポイント、シーニックワールドに近くとても便利です。部屋とレストランからブルーマウンテンズを眺められホテルに戻ってからも贅沢な時間を過ごすことができました。
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

ian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Cameron

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Rebecca

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gorgeous location with amazing view! Wonderful restaurant. Fantastic service.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Wolfgang

Viajó con su pareja
From the moment we pulled in to the drive to when we departed , it was just wonderful. The staff, hotel, facilities, location, faultless. I would highly recommend staying here and the views from the gardens, breathtaking.
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Craig

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Claudia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Drop dead views and best location in the Blue Mountains, right on the cliff edge. Spacious rooms could do with a bit of an update. Cosy round bar with open fire.
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Lisa

Viajó en grupo
Le gustó: Limpieza
Echoes is looking a bit tired. The bar doesn’t open until 5.30pm so there’s nowhere to snuggle up with a book and a bevy. The food was excellent, as was the service in restaurant, but the bar service was lacklustre. The bar staff were pleasant but lacked warmth and confidence.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Jane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I had a room with the best view ever. I will never forget this trip. The staff were all lovely
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Matthew

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Jon

Le gustó: Personal y atención
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

David

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Craig

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Having worked in a hotel myself, I know what to look for. I could not fault the staff at all during my stay. We ate at the restaurant and had breakfast across the road in Lillian Fels. Each experience was excellent. The only criticisms are that the spa bath looked a bit tired and the air conditioning was noisy, but once the room was warm, we just turned it off. There is one other thing, and I have found this in other hotels, two guests, but only one luggage rack. Apart from that, the view was the best of any hotel I’ve ever stayed in, and that’s saying something. Once again, staff - amazing, view - to die for. HIGHLY recommend.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Colin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff were very friendly.Very comfortable and amazing view .Just feel they needed a fan or some sort of ventilation in the bathroom.
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Troy

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Lovely View
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Mitchell

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location / views
Se hospedó 2 noches en enero de 2023

10/10 Excelente

Ning

Viajó con su familia
Le gustó: Limpieza, personal y atención
excellent

4/10 Mediocre

Patrik

Se hospedó 1 noche en enero de 2023

8/10 Bueno

Simon

Viajó con su pareja
For a $500 a night hotel was in disrepair and they our condition

10/10 Excelente

Wei Tong Philip, Singapore

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really love the view from this hotel and the ability to use the facilities of the bigger hotel next to it. Dinner and breakfast was also excellent at the hotel!
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Richard

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Tiffany

Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Simren

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gorgeous location. Great view from our room. Good food, although quite expensive. Friendly and helpful staff.
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Daniel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had an amazing stay
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Sunny

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing views, excellent staff and service
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Arlandas

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location
Amazing! Clean, stunning view, friendly staff. Restaurant is great
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Thi Tra Giang, campsie

Se hospedó 2 noches en abril de 2022

6/10 Aceptable

Glen

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Well maintained and comfortable property with excellent views and shared amenities with Lilianfels resort adjacent. Very solid welcome and reception assistance. Dining room has some work to do - limited options and could use more direction on the service front - very green staff. Mains were well prepared and beautiful presentation but appetizers and accompaniments had been prepared in advance - delicious warm steak with chilly potatoes, and expertly cooked scallops had cooled down.
Se hospedó 1 noche en abril de 2022

2/10 Terrible

Michael

Se hospedó 2 noches en marzo de 2022