Recepción

Opiniones sobre Crystalbrook Albion

4.5 out of 5
Crystalbrook Albion
21 Little Albion Street, Surry Hills, NSW

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 226 de 269 opiniones" "
Evaluación: 8 - Bueno. 29 de 269 opiniones" "
Evaluación: 6 - Aceptable. 9 de 269 opiniones" "
Evaluación: 4 - Mediocre. 3 de 269 opiniones" "
Evaluación: 2 - Terrible. 2 de 269 opiniones" "

9,8/10

Limpieza

9,8/10

Personal y atención

9,4/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Andrea

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
What a wonderful little hotel. Friendly staff and the best location. Definitely would recommend.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Luke Dirks

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The building is very unique and in a great area.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Doug

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel staff are fabulous.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

william

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We rented a cozy room and were suprised at how small these rooms are. Albiet the room was clean modern and comfotable.
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Ellisha

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
If I could give more than 5 stars I would! Wonderful friendly staff, lovely pastries in a morning and tea/coffee. Loved the roof and nothing was too much trouble! If we come back to Sydney we’ll be staying again!!!
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Carol

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was quaint. The staff were all very personable and helpful. The location is in a neighborhood with many pubs and restaurants around. It is a very short walk to public transportation to get to the city within 15 minutes.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Venkatarao, Fort Wayne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cosy, convenient and congenial.
Extremely friendly and helpful staff. Good location. Intriguing building and surrounds showing respect to local history. Rooftop garden provides a sense of extra space and privacy. Gin time a reception is an extra touch of congeniality.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Salome

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had the best time at the Crystalbrook Albion! The hotel itself is lovely and unique, and located in a great part of town. The team's communication was excellent (they texted ahead of time to make sure we didn't have any questions) and the staff was extremely friendly and helpful, going above and beyond.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Hayley el 13 dic. 2023
Hi Salome,Wow, what a fantastic review! Thank you so much for sharing your experience! We are so glad you had the best time, and we can't wait to see you back!

10/10 Excelente

Sheena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
First time staying here and won’t be the last. Everything was flawless, highly recommend
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hayley el 13 dic. 2023
Ohhh thank you so much Sheena!! You made us blush :) See you next time!

10/10 Excelente

Amanda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the decor, it was spotless, staff were great and helpful and it was quiet. Will definitely be back
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hayley el 13 dic. 2023
Hi Amanda,We can't wait until you come back to stay with us again! Thanks so much for the wonderful comments!

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I loved it there. The staff was friendly and always very helpful. The property is well-designed, well-kept and centrally located. Good beds and internet. I'd definitely stay there again.
Se hospedó 7 noches en octubre de 2023
Respuesta de Hayley el 13 dic. 2023
Hi Michael,Thanks so much for the fabulous feedback!! We would love to see you again real soon!

10/10 Excelente

Renee

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Main entrance in the back alleyway.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hayley el 13 dic. 2023
Thanks so much for dropping the 5 star review Renee! Look forward to welcoming you back soon!

10/10 Excelente

Anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay - all hotels should be like this!
What a find! This is a beautiful boutique hotel nestled in the back lanes of Surry Hills. The mix of old and new architecture is seamless - perfectly done. Come for the rooftop space and the honour bar - what a great idea!
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Ellie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great two night escape, close to great restaurants!
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Danielle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel, staff were really lovely, would definitely stay here again.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Tina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful place in perfect location, staff were friendly and warm, this is my new staycation spot for sure. Also perfect is you’re travelling to Allianz or Olympic Park.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Brian

Se hospedó 1 noche en julio de 2023

8/10 Bueno

Jemima

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Finbar

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location, great building and facilities. Great everything.
Se hospedó 2 noches en junio de 2023

2/10 Terrible

Roxane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Hayley el 27 may. 2023
Hi Roxane,I'm so saddened to hear that you didn't enjoy your time with us! I would really like to hear more feedback on where we didn't meet your expectations during your stay. If you could please contact me directly via email to hayley.seymour@crystalbrookcollection.com so we can discuss your experience further, that would be so appreciated. Alternatively, if you would prefer, I could give you a call on your best contact number to discuss?Looking forward to hearing from you.Warm regards,Hayley

10/10 Excelente

Amy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were incredibly lovely, it was a very modern in design but felt like you were being welcomed home. Would definitely stay again.
Se hospedó 2 noches en marzo de 2023
Respuesta de Hayley el 4 may. 2023
Hi Amy,Thank you so much for sharing your feedback! Our team loved having you here!We look forward to welcoming you back home again soon.Take care.

10/10 Excelente

Arthur

Viajó con su pareja
Nice hotel tucked away in an alley. The room was small but enough for my wife and I and the roof top was a nice place for a night cap under the stars.
Se hospedó 1 noche en marzo de 2023
Respuesta de Hayley el 4 may. 2023
Hi Arthur,Thank you so much for your lovely review. So glad to hear you enjoyed our gorgeous little rooftop overlooking our beautiful city with a night cap - we just love it!Looking forward to welcoming you back sometime soon!All the best.

10/10 Excelente

Amanda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the building & the surrounding’s Staff were very helpful
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Amy

Se hospedó 1 noche en enero de 2023

6/10 Aceptable

Francesco

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s an interesting place to stay. The walk from Rydges car park was very uphill, being an excessively hot day and having an injury that wasn’t fun- despite it being a short walk. The soundproofing was pretty woeful and we were woken several times but the noise of other guests. Room is teeny tiny but has what we needed. Staff were really nice.
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Greg

Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Jeremiah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The perfect home base in Sydney
When we walked into the property (3 hours before check-in time and following a flight from L.A.), we were greeted with a smile and great service. While our room was not ready, the manager arranged to have it prioritized...and offered us a shower, pastries, and coffee while we waited. The room was as advertised. Clean. Well-appointed. Comfortable. The location was perfect. It was quiet, but close to public transportation (which is fantastic in Sydney). Unrelated to the hotel, but worth noting is Shaffa (a couple doors down). We booked dinner there because it was close to the hotel -- but during a trip where we at at restaurants with "Chef's Hats" and "World's 50-best" accolades, this was probably the best meal we had. We would stay at Crystalbrook Albion again. It's a gem.
Se hospedó 4 noches en noviembre de 2022

10/10 Excelente

Natalia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was so surprised by this property- It was amazing that we were upgraded to the best room in the house due to availability! but the communal areas are still so beautiful. I can't wait to return! The location is also excellent for walking to Central Station. It is up a slight hill, but nothing too taxing!
Se hospedó 1 noche en septiembre de 2022
Respuesta de Holly el 23 sept. 2022
Hello Natalia,Thank you so much for your stunning review! I'm so glad we were able to make your stay a great one. We look forward to having you back with us.Kind regards,HollyCrystalbrook Albion

10/10 Excelente

Daniel

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Katherine

Se hospedó 1 noche en agosto de 2022
Respuesta de Crystalbrook Albion Team el 28 ago. 2022
Thank you so much for your amazing review of your recent stay with us. We hope toy welcome you back again soon!

8/10 Bueno

Kristian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en agosto de 2022
Respuesta de Crystalbrook Albion Team el 28 ago. 2022
Thanks Kristian for the great review!We hope to welcome you back again soon.

6/10 Aceptable

Elenie

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Rob

Se hospedó 3 noches en mayo de 2022

6/10 Aceptable

Matthew

Viajó por negocios
Disappointing
Disappointed with my room not quite as described, lift was not working so having a room on the 4th floor was horrendous. Breakfast was not ready when I left, but I think it’s not that good from what the reception told me.
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Ryan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Service and styling of the hotel is great. The bed was a little uncomfortable. Maybe time for replacement? Aside from this I very much enjoyed the stay and aim to come back.
Se hospedó 5 noches en abril de 2022

10/10 Excelente

kristine

Se hospedó 1 noche en marzo de 2022
Respuesta de Holly el 25 mar. 2022
Thank you Kristine for taking the time to review us. I am so glad you had a great time exploring our beautiful Surry Hills area. We hope to see you again soon.

8/10 Bueno

Victor

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely room close to plenty of dinner options.
Se hospedó 1 noche en marzo de 2022
Respuesta de Holly el 14 mar. 2022
Hello Victor, Thank you for your review! We are so lucky to have so many lovely restaurants nearby. I'm glad you were able to indulge in them. We hope to see you back soon! Kind regards, Crystalbrook Albion Team

8/10 Bueno

Patrice

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Always love staying here! Location is great. Staff go out of there way. Wonderful places to eat, shop and walking enjoyable
Se hospedó 2 noches en febrero de 2022
Respuesta de Holly el 25 feb. 2022
Hello Patrice, Thank you so much for your review. We really are spoilt for choice around here. I hope we can welcome you back soon.

10/10 Excelente

Todd

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
So funky and friendly. Close to great dining close by and easy walking everywhere
Se hospedó 2 noches en febrero de 2022
Respuesta de Holly el 13 feb. 2022
Hi Todd, Thank you so much for your lovely review, we definitely agree! We're so glad you were able to take in the sights and bites of Surry Hills, we're lucky to have so many close by. I hope we are able to welcome you back soon.

10/10 Excelente

Marcella

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Thank you for hosting us at the Crystalbrook Albion. Loved our stay.
Se hospedó 3 noches en febrero de 2022
Respuesta de The Crystalbrook Albion Team el 8 feb. 2022
Thank you Marcella! We loved having you stay and so glad you enjoyed it! Hope to see you again soon. Wishing you all the very best.

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2022
Respuesta de The Crystalbrook Albion Team el 9 feb. 2022
Hi Daniel, thank you so much for taking the time to review your stay. We are thrilled you loved it! Hope to see you again soon.

10/10 Excelente

Neisha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic accommodation. Walking distance to the SCG. Clean/Tidy. Great Dining Options around the corner. Excellent Customer Service.
Se hospedó 1 noche en enero de 2022
Respuesta de Holly el 15 ene. 2022
Hi Neisha! Thank you for your 5/5 review! I'm so happy to hear the staff were able to take such good care of you, and you were able to take advantage of the all the lovely award winning restaurants and cafes around Surry Hills, We're lucky to be located in such a lively area! We look forward to welcoming you back sometime soon.

6/10 Aceptable

Danielle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Service Amazing. Overpriced Room Rate
The staff were the absolute standout during our stay. Super helpful and very welcoming and friendly. However, I have to say, I dont feel that the room was value for money. We stayed in one of the pet friendly Urban rooms which was cute but VERY SMALL. Then with the additional $95 for bringing our dog, this meant we paid $500+ for one night with a check in at 3pm with no breakfast or parking. The room had no access to any form of light/view as it looked out onto a brick wall/tiny alley way. Having stayed all over the world at some incredible places, I personally felt this room was massively overpriced. I wouldn't stay again, which is a shame as the hotel is tastefully furnished and the staff are AMAZING but value for money just isnt there.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Holly el 14 dic. 2021
Hi Danielle, Thank you so much for choosing to stay with us, it was an absolute pleasure meeting you! We are so sorry to hear that you didn’t love the room though. We have 3 pet friendly rooms, all located on the ground floor, found in our “Urban Room” type. Being a heritage listed building, built in 1903, the hotel is filled with so many gorgeous details to explore and all rooms have their own individual personalities – just as you said, in your room with the original exposed brick walls and skylights in the bathroom. The size of the building and staying to the original form, we cannot have a restaurant or parking onsite. However, we have amazing relationships with our local neighbourhood who offer these extras. We hope to have the opportunity to welcome you back another time! Best wishes, The Crystalbrook Albion team

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very eclectic, interesting, charming and super convenient location. Staff always friendly and super helpful.
Se hospedó 1 noche en junio de 2021
Respuesta de Christopher G, General Manager el 22 jun. 2021
Hi there! Thank you for the 5/5 review! I'm thrilled to hear you felt at home at our little gem in Surry Hills! We look forward to welcoming you home soon.

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome staff. Great accommodation and fabulous location! Thanks for having us!!
Se hospedó 3 noches en mayo de 2021
Respuesta de Christopher G, General Manager el 23 may. 2021
Hi there, Thank you for the glowing review! I appreciate your wonderful comments regarding our staff and location. We look forward to welcoming you home soon.

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The Albion is a classy boutique hotel in the heart of Surrey Hills that took me straight back to some of my favourite small hotels in Paris. Only stayed one night but will be back. The room was beautifully presented and immaculately clean. The hotel is very quiet despite its location. No restaurant but why would you think about eating in the hotel when you are surrounded by some of the best restaurants and cafes in Sydney?
Se hospedó 1 noche en mayo de 2021
Respuesta de Tilly, Assistant Manager el 22 may. 2021
Dear James, Thank you for the incredible review! It's wonderful to hear you enjoyed your stay at Crystalbrook Albion! I appreciate your fabulous comments regarding our rooms and location. You're right - Some of Sydney's best eateries are just a short stroll away. If you ever did decide to stay in though - most of them will deliver and we can provide the dinner plates for a special experience at 'home'!

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love this place. The best small hotel in Sydney. Professional, personal and perfect in every detail.
Se hospedó 1 noche en abril de 2021
Respuesta de Christopher G, General Manager el 27 abr. 2021
We are chuffed! Thank you for the very kind words, our team is the heart of our Crystalbrook Albion and they are truly delighted. We look forward to welcoming you home soon!