Appreciate taking time and writing review about your stay, Alice. Surprising to see couple of flies that entered the house after the cleaner finished her job has created a challenge. As advertised it is rural property there will be lot of trees and due to spring/ summer weather it is expected to have webs and flies which are cleared as much as possible however it is impossible to stop them coming back in the house. As outlined in our pet policy generally dogs are allowed outside however based on guest and weather situation, happy to discuss and agree best possible outcome for our fur babies as well. Septic tank mentioned in your review is actually rain water harvesting tank that was explained to you, this water is used for gardening 1.5 acres. As we understand from our discussion that your personal situation changed and you no longer could stay for two nights you booked. Considering cancellation policy we could not issue full refund to you and even after repeated attempts could not receive any photo evidence of cleaning and other problems highlighted by you. It's very difficult to address concerns from guests if they are not shared when they checked in or during their stay, especially when photos are not provided at all.