The check in was easy with keys left at the hotel reception. It is an old building, slow elevators but the location next to Oxford St and Hyde Park was perfect, so central to everything.
Firstly, the listing mentions that there is a gym and swimming pool available. I specifically chose this apartment for the facilities as having a gym and pool is really important for me while travelling. I'm really disappointed that the listing is incredibly misleading and not mentioning that the facilities are under renovation and closed for months. If they were closed for a day, that Is fine but when they are closed for this long it Is hugely misleading to have them included in the listing. The Hotel front desk advised the renovations are expected to go until May.
The apartment looks dirty. The bed was made and I trust that it was clean when I checked in but the skirting boards and walls are so filthy and disgusting. Not hard to clean them so the cleaner must be lazy.
There is only 1.5 toilet rolls for a 5 night stay. No bed head and the couch is just awful to sit on as it sinks in and is uncomfortable. There was water leaking from under the fridge, we had to use the hand towels to dry that up. There were only 2 large towels in the apartment. There is a washing machine but no dryer in the apartment.
The worst is that the room is stuffy, if there is sun on the windows then the apartment gets quite hot, we used the Airconditioner to cool the room and since then it continually dripped water, it has made a wet patch on the carpet, we have tried to dry that up, it keeps dripping after it has been turned off and we have placed an icebucket under it to catch the drips. This was awful and made us really unsatisfied.
Some of my above concerns have been mentioned in previous reviews and they seem to not have been actioned. Dealing with the property manager has been easy and we were offered a partial refund, however I would not stay here again in the apartment as it is.