229 West Suzhou Ave, Suzhou Industrial Park, Suzhou, Jiangsu
Opiniones
9,2
Magnífico
Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 108 de 164 opiniones" "
10 - Excelente
108
Evaluación: 8 - Bueno. 49 de 164 opiniones" "
8 - Bueno
49
Evaluación: 6 - Aceptable. 4 de 164 opiniones" "
6 - Aceptable
4
Evaluación: 4 - Mediocre. 3 de 164 opiniones" "
4 - Mediocre
3
Evaluación: 2 - Terrible. 0 de 164 opiniones" "
2 - Terrible
0
9,4/10
Limpieza
9,4/10
Personal y atención
9,4/10
Servicios
9,4/10
Estado de la propiedad e instalaciones
9,4/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Victor
Viajó por negocios
28 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mi hotel de Suzhou
Mi hotel de referencia en Suzhou, no es la primera vez que lo reservo. Excelente, habitación amplia, buen gimnasio y piscina, muy buen desayuno y lo mejor la atención personalizada del staff. Mencionar a Jessica de recepción por su efectividad, profesionalidad y en inglés. Recomendable 100% ah! Saliendo tienes muchos servicios andando, restaurantes, cafetería.... Bonita ciudad.
Victor
Se hospedó 6 noches en octubre de 2023
Respuesta de Sherwin Ji | General Manager el 29 nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager
8/10 Bueno
Helen
Viajó con su familia
11 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were very helpful, the rooms were clean and there's a supermarket opposite the hotel which was convenient as the food options nearby we're limited. The only problem with the room is that the air conditioner is not that good so at night the room was warmer than I would like.
Helen
Se hospedó 3 noches en abril de 2024
Respuesta de Service Manager el 19 abr. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
10/10 Excelente
Lei, New York
Viajó por negocios
28 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Located in the center of new city area, new, modern and advanced facilities, considerate staffs, great experience during my stay.
Lei
Se hospedó 1 noche en marzo de 2024
Respuesta de Sherwin Ji | General Mananger el 1 abr. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,
10/10 Excelente
Werner
12 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great Place, Great Hotel, Service Excellent
Werner
Se hospedó 2 noches en marzo de 2024
Respuesta de Sherwin Ji | General Mananger el 15 mar. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,
10/10 Excelente
John
Viajó con su familia
4 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nicely located next to Suzhou Center Mall. Nice selection of restaurants around and comfortable beds!
John
Se hospedó 1 noche en marzo de 2024
Respuesta de Sherwin Ji | General Mananger el 12 mar. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,
10/10 Excelente
LEI
Viajó con su familia
11 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
very good hotel
Nice staff, good location.
LEI
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sherwin Ji | General Mananger el 15 mar. 2024
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,
10/10 Excelente
SE JUN
Viajó por negocios
6 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
SE JUN
Se hospedó 2 noches en diciembre de 2023
10/10 Excelente
KEN
Viajó por negocios
30 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
KEN
Se hospedó 1 noche en octubre de 2023
Respuesta de Sherwin Ji | General Manager el 29 nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager
10/10 Excelente
Pang-Che
Viajó por negocios
20 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great!
Pang-Che
Se hospedó 2 noches en octubre de 2023
Respuesta de Sherwin Ji | General Manager el 29 nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager
10/10 Excelente
hyungmin
18 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
hyungmin
Se hospedó 3 noches en octubre de 2023
Respuesta de Sherwin Ji | General Manager el 29 nov. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, Sherwin Ji General Manager
8/10 Bueno
CHIAHUI
21 sept. 2023
CHIAHUI
Se hospedó 1 noche en septiembre de 2023
10/10 Excelente
Lingzhao
Viajó con su familia
8 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very impressive with Ms.Mao’s service, I will visit it again. Thank you so much!
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
편안한 숙소와 훌륭한 조식 부페
중앙공원역에 가까워 쑤저우 시내 이동하기 아주 편리했습니다. 방도 넓고 깨끗하고 쾌적했습니다. 아침 조식도 종류가 다양하고 특히 직원들이 아주 친절했습니다. 나중에 기회가 된다면 다시 오고 싶습니다.
DAE HEE
Se hospedó 2 noches en julio de 2023
Respuesta de Sherwin Ji | General Manager el 7 ago. 2023
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us, it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards.
10/10 Excelente
Peijun
Viajó por negocios
28 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Great stay, bad plumbing.
Everything was great in the beginning, we were upgraded and really appreciated that. However on the second night, we went out to dinner and came back to a flooded bathroom that was leaking. It took a while for someone to come and figure things out, and we were told they could not fix it in short time so we had to pack our bags and go to a different room. That was quite annoying, but other than that, the hotel staff were nice and the hotel has got a good gym.
Johnny
Se hospedó 2 noches en mayo de 2023
Respuesta de Sherwin Ji丨General Manager el 11 may. 2023
Dear Ian, Thank you so much for taking the time to share with Us your valuable feedback from your recent stay. First, we are most concerned to learn that you have been unwell during the stays. Please accept our sincere apology for the unhappy experience. With regards to your issues, we have shared your feedback with the hotel management team and arranged a series of training for our associate again. We will do our utmost to avoid this happen on your future visit to our hotel. Once again, we really appreciate your feedback as it helps us to continue improve our products and services. We look forward to welcoming you back to Suzhou in the future and service to you again. Best Regard
10/10 Excelente
WEN-CHENG
Viajó con su familia
27 abr. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
All staffs are so friendly. Nice memory in Suzhou.
JONGMIN
Se hospedó 2 noches en octubre de 2021
Respuesta de Sherwin Ji | General Mananger el 13 oct. 2021
Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
10/10 Excelente
RYU
26 jul. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
deux jours à Suzhou pour business
pratiquement personne ne parle anglais dans l’hôtel ; même à l'accueil ce fut laborieux pour communiquer
Philippe
Se hospedó 2 noches en octubre de 2019
Respuesta de Sherwin Ji| General manager el 21 nov. 2019
Dear Philippe,
Thank you so much for taking the time to share with Us your valuable feedback from your recent stay.
First, we are most concerned to learn that you have been unwell during the stays. Please accept our sincere apology for the unhappy
experience. With regards to your issue, we have shared your feedback with the hotel management team and arranged a series of training for our associate again. We will do our utmost to avoid this happen on your future visit to our hotel.
Once again, we really appreciate your feedback as it helps us to continue improve our products and services. We look forward to welcoming you back to Suzhou in the future and service to you again.
Best Regards
10/10 Excelente
WEI
4 nov. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cliente verificado
Se hospedó 2 noches en octubre de 2019
Respuesta de Sherwin Ji | General Mananger el 4 nov. 2019
Dear Guest , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
Best Regards
8/10 Bueno
Jonathan
Viajó por negocios
30 oct. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Reasonable accommodation.
The hotel is nice. It seemed like a standard business hotel.
Jonathan
Se hospedó 1 noche en octubre de 2019
Respuesta de Sherwin Ji | General Mananger el 4 nov. 2019
Dear Guest , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you!
Best Regards
8/10 Bueno
Jia Rong
Viajó por negocios
29 oct. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Breakfast choices are great ! Selection of pillow is excellent ! Staff service is professional and warm !
Lim
Se hospedó 3 noches en octubre de 2019
Respuesta de CICI CHEN el 28 oct. 2019
Dear Lim , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,
4/10 Mediocre
Ian
25 oct. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
First world crimes
Super room, very well kept, but some serious crimes against 1st world travellers. The towels at the pool were acrylic and not only were the two loaves of breakfast bread stale, but they were back the next morning. Ditto, crisps in the Club Lounge were bendy - they must have come out and then been put back a lot of times. Is that what Marriott means? In China we've loved the Hyatts and the Shangri-la's we've stayed in this trip. The Suzhou Renaissance stands out as unacceptable. In places like China, you crave occasional western items like bread and crisps - so they must be right.
Ian
Se hospedó 2 noches en octubre de 2019
Respuesta de Sherwin Ji| General manager el 1 nov. 2019
Dear Ian,
Thank you so much for taking the time to share with Us your valuable feedback from your recent stay.
First, we are most concerned to learn that you have been unwell during the stays. Please accept our sincere apology for the unhappy
experience. With regards to your issues, we have shared your feedback with the hotel management team and arranged a series of training for our associate again. We will do our utmost to avoid this happen on your future visit to our hotel.
Once again, we really appreciate your feedback as it helps us to continue improve our products and services. We look forward to welcoming you back to Suzhou in the future and service to you again.
Best Regards
10/10 Excelente
Cliente verificado
11 oct. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean, friendly staff. Selection of breakfast was very good too.
ManuelCoutinho
Se hospedó 2 noches en septiembre de 2019
Respuesta de Cici Chen el 8 oct. 2019
Dear ManuelCoutinho, Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,
10/10 Excelente
Oi Lan Ellen
6 oct. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Oi Lan Ellen
Se hospedó 3 noches en septiembre de 2019
Respuesta de wendy wang el 8 oct. 2019
Dear Ellen , Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,
10/10 Excelente
Cliente verificado
Viajó por negocios
5 oct. 2019
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was excellent it would have better if staff speak better english but everything was excellent
Cliente verificado
Se hospedó 8 noches en septiembre de 2019
Respuesta de Cici Chen el 8 oct. 2019
Dear Anonymous, Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,
10/10 Excelente
JAE JUNG
26 sept. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
SUZHOU HOTEL
직원들이 친절해서 좋았습니다 조식도 종류가 많아서 잘 먹을수 있었습니다
JAE JUNG
Se hospedó 1 noche en septiembre de 2019
Respuesta de CICI CHEN el 2 oct. 2019
안녕하십니까 고객님, 소주르네상스호텔과 함께해 주셔서 감사드립니다. 숙박에 만족하신것 같아 저희도 기쁩니다. 다음 기회에 다시 또 반갑게 인사드리겠습니다. 감사합니다.
10/10 Excelente
Ginger
24 sept. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great service at the reception desk
Ginger
Se hospedó 3 noches en septiembre de 2019
Respuesta de CICI CHEN el 30 sept. 2019
Dear Ginger, Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! We look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards,