Dear Mr./Ms. Suwardy Yippee!! thank you for the 10 stars review! It feels like getting a pat on the shoulder for doing a great job. It feels awesome! Till we meet again! We HeART You, Eggy Rigata Hotel Manager ARTOTEL SURABAYA "EARTH without ART is just 'EH' "

Hellow! Mr./Ms. Lesley, wow! Thank you so much for this great 10-star review. We hope you can tell us the details so we can keep doing what is the best ways to put a satisfied smile on our guest's face. We heART You, Eggy Rigata Hotel Manager ARTOTEL Surabaya "EARTH without ART is just 'EH' "

Hi Anonymus! Yay another full score review! We are so pumped! Thank you so much for your great review of ARTOTEL Surabaya. We hope to see you again when you're in town! We HeART You, Eggy Rigata Hotel Manager ARTOTEL SURABAYA "EARTH without ART is just 'EH' "

Dear Sir / Madam ... Warmest greeting from Artotel Surabaya .. Thank you so much for staying with us and for reviewing us. We do apologize for any inconvenience matter during your stay with us. We have forward it to the concerned department for the soonest action. We will find out this matter and make sure this wouldn't happen again. If possible, may we have the clearer chronology for this? Once again, thank you so much for being honest. We are looking forward to welcoming you back here with our better service. We HeART You

Dear Madam .. Thank you so much for your review. Glad to know that you love our original and artsy style here. We do hope to welcoming you again here. We HeART You,

Dear Sir / Madam ... Warmest greeting from Artotel Surabaya ... Thank you for staying with us and for reviewing us. We are sorry for the inconvenience experience as you mentioned on your review. We have taken it as our notes and make sure to take the soonest action about this. So glad knowing that you appreciate our service and staff ettitude. We will try our best to ensure all guest belongings are kept save here. Looking forward to welcoming you back here. We HeART You

Dear Sir / Madam, warmest greeting from Artotel Surabaya... Thank you so much for staying with us. Hope our strategic location and all services support your business trip as well. We are looking forward to welcoming you back here. We HeART You

Hi Hannah...warmest greeting from Artotel Surabaya! Thank's for the five stars! Looking forward to welcoming you again here. We HeART You, Eggy Rigata - Hotel Manager

Hi Benny ... greetings from Artotel Surabaya... Thank you for staying with us and for the three stars rate for us. Looking forward to welcoming you back here. We HeART You, Eggy Rigata-Hotel Manager

Dear Sir / Madam.. greetings from Artotel Surabaya! Thank you so much for staying with us and for giving us the 4 stars to rate us. Looking forward to welcoming you back here. Warm regards, Eggy Rigata - Hotel Manager

Hi Tunasa... greetings from Artotel Surabaya! Thank you so much for staying with us and for the five stars rank for us. We are so glad knowing that you have been enjoyed your stay here. We wish you could spend more time with us, too! Looking forward to serve you for many years to come. See you very soon at Artotel Surabaya... Warm regards, Eggy Rigata-Hotel Manager

Dear Guest. Warmest greeting from Artotel Surabaya! Thank you for giving the stars for us. It would be such a pleasure for us to have your review in your next stay. Thank you and see you very soon!

Dear Rienjani, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff. Thank you once again for your positive review & we hope to welcome you back in the near future soon. Kind regards, Hassanudin - Hotel Manager.

Dear Benjamin, thank you for your review of your stay at Artotel Surabaya. I greatly appreciate for your comments about aspects that need to be update. I hope that I can convince you to change your mind about another visit to Artotel Surabaya. Looking forward to welcoming you again soon. Kind regards, Hassanudin - Hotel Manager.

Dear Guest , Thank you for your positive feedback relating your recent stay at Artotel Surabaya. I am glad to know that our team made such great impression on you, making our guest comfortable is our mission to achieve. I greatly appreciate to welcoming you back to our improve hotel. Warm regards, Rendy Laurens - General Manager

Dear Guest, Thank you for being our guest and for sharing positive experience in Artotel Surabaya. Your feedback is valuable to us, as we strive to improve with each and every stay. It would be a pleasure to personally welcome you back to our improve. With much appreciation, Rendy Laurens - General Manager

Dear Guest, Thank you so much for your feedback, we are happy to know that our team give you a good experienced. I'm sure it will be the best motivation for my team to improve our quality service. We will be glad to welcome you to the nearest future. Warm Regards, Rendy Laurens - General Manager

Dear Guest, thank you for your review of your stay at Artotel Surabaya. I greatly appreciate for your comments about aspects that need to be update. I hope that I can convince you to change your mind about another visit to Artotel Surabaya. Looking forward to welcoming you again soon.

Dear Dea, Thank you for choosing Artotel Surabaya for your recent stay. It is always a pleasure to receive your feedback. I am sure that this feedback will serve as an encouragement to all of our colleagues. We have noted your feedback regarding the breakfast. It is our hope that you will give us the opportunity to welcome you back in the near future. We heART you, Rendy Laurens - General Manager.

Dear Guest, We are truly grateful for your review. We will improve our hotel standards, therefore thank you for your feedback. With it we can try to serve only better standard for our guests. It's a valuable advice for us all. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. We heART you, Rendy Laurens - General Manager

Dear Suwardy, thank you very much for your positive review. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back and being of service to you again in the near future. We heART you, Rendy Laurens - General Manager

Dear Guest, Thank you for your positive feedback relating your recent stay at Artotel Surabaya. I am glad to know that our team made such great impression on you, making our guest comfortable is our mission to achieve. I greatly appreciate to welcoming you back to our improve hotel. Warm regards Cempaka - Sales Executive.

Dear Guest, We are truly grateful for your review. We will improve our hotel standards, therefore thank you for your feedback. With it we can try to serve only better standard for our guests. It's a valuable advice for us all. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. We heART you, Rendy Laurens - General Manager

Dear Jumali, thank you for your review of your stay at Artotel Surabaya. I greatly appreciate for your comments about the fridge that need to be update. I hope that I can convince you to change your mind about another visit to Artotel Surabaya. Looking forward to welcoming you again soon. Warm Regards, Rendy Laurens - General Manager