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Opiniones sobre Serena Inn & Suites - Sundance

2.5 out of 5
Serena Inn & Suites - Sundance
2719 E Cleveland Street, Sundance, WY

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 355 de 711 opiniones" "
Evaluación: 8 - Bueno. 227 de 711 opiniones" "
Evaluación: 6 - Aceptable. 78 de 711 opiniones" "
Evaluación: 4 - Mediocre. 29 de 711 opiniones" "
Evaluación: 2 - Terrible. 22 de 711 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Arturo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
hotel comodo
hotel comodo
Se hospedó 1 noche en agosto de 2023
Respuesta de Jerry el 23 ago. 2023
Thank you for your review!

8/10 Bueno

Felicity

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff. Clean spacious rooms
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Felicity

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly and convenient
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Tara

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 1 noche en mayo de 2024
Respuesta de D. Moon el 14 may. 2024
Thank you for taking a couple of moments to rate your stay with us. We are happy to note that your stay with us was pleasant and we hope you will stay with us again.

10/10 Excelente

mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly, helpful check in
Se hospedó 1 noche en mayo de 2024
Respuesta de D. Moon el 10 may. 2024
Thank you for taking a moment to rate your stay with us. We hope you will stay with us again!

10/10 Excelente

Elizabeth, Calgary

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
We were on our way to South Dakota but stopped here for the night after a 9 hr drive. We checked in quickly at 1am, and literally unpacked and put on our pj’s. Bed was comfortable, shower was nice and hot in the morning. Everyone was very friendly and gave us some tips for touring around before heading towards Mount Rushmore Via Devils Tower. We did stop into downtown and took a view pics and read about Sundance history. Also right next to gas station where we filled up!
Se hospedó 1 noche en mayo de 2024
Respuesta de D. Moon el 8 may. 2024
Thank you for taking a few moments to review your stay with us. We are happy to note that your stay was pleasurable and we hope you will stay with us again.

6/10 Aceptable

Renee

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios
Bathroom floors very dirty. Linens old tattered
Se hospedó 1 noche en mayo de 2024
Respuesta de D. Moon el 4 may. 2024
We are so sorry to hear that your stay with us did not meet your expectations. Our staff will be made aware of your concerns. Thank you for taking a moment to rate your stay with us and we hope you will provide us another chance in the future to better meet your needs.

10/10 Excelente

Jane

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de D. Moon el 29 abr. 2024
Thank you for taking a few moments to rate your stay with us at the Serena Inn & Suites in Sundance. We hope you will stay with us again soon.

8/10 Bueno

Joseph

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Certainly a good value.
Se hospedó 3 noches en abril de 2024
Respuesta de Carla E. Asst.GM el 27 abr. 2024
Thank you for reviewing your stay with us. We are pleased you found it to be a good value. W e hope to have the opportunity to serve you again

10/10 Excelente

Julie

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
OK, little outdated, but clean.
Se hospedó 1 noche en abril de 2024
Respuesta de D. Moon el 19 abr. 2024
Thank you for taking the time to review your stay with us. We are happy to note that your stay with us was pleasant and we hope you will stay with us again in the near future.

10/10 Excelente

Tiffany

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wonderful and very helpful staff. Great stay !!!
Se hospedó 1 noche en abril de 2024
Respuesta de Carla E. Asst.GM el 14 abr. 2024
Thank you for taking the time to review your stay. We are pleased you enjoyed your stay and hope you will have occasion to stay with us again soon.

4/10 Mediocre

Laura

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en marzo de 2024
Respuesta de Carla E. Asst.GM el 11 abr. 2024
Thank you for reviewing your stay. I;m sorry you felt it only deserved a 2. I hope you will stay with us again and allow us the opportunity to do a better job.

10/10 Excelente

Lakota

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Carla E. Asst.GM el 11 abr. 2024
Thank you for taking the time to review your stay. We are pleased you found it to your liking and look forward to serving you again.

4/10 Mediocre

Savannah

Se hospedó 1 noche en marzo de 2024
Respuesta de Carla E. Asst.GM el 11 abr. 2024
Thank you for taking the time to review your stay. I'm sorry you didn't feel you could give us a higher score. I hope you will give us another opportunity to serve you better.

10/10 Excelente

Aaron

Viajó con su familia
Le gustó: Servicios
Nice hotel with a good indoor pool and hot tub. Price is hard to beat.
Se hospedó 1 noche en marzo de 2024
Respuesta de Carla E. AGM el 20 mar. 2024
Thank you for taking the time to review your stay. We are pleased you enjoyed your stay and look forward to serving you again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de D. Moon el 5 dic. 2023
Thank you for taking a moment to rate your stay with us at the Serena Inn & Suites. We hope you will stay with us again.

8/10 Bueno

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Pool and hot tub are advertised, but not open. I’ve machine is broken.
Se hospedó 3 noches en noviembre de 2023
Respuesta de D. Moon el 28 nov. 2023
Thank you for taking the time to review your stay with us. Our apologies for the pool and hot tub not being open during your stay, we have definitely been having some problems! But we hope you will stay with us again, and that repairs will be successful!

10/10 Excelente

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Greg, the young man that checked us in and out, was most cordial and professional. We've stayed here in the past numerous times and the property is excellent for our purposes. Will most likely stay here again in the future.
Se hospedó 3 noches en noviembre de 2023
Respuesta de D. Moon el 24 nov. 2023
Thank you for taking a few minutes to review your stay with us. We are happy to note that your stay was enjoyable and that we will have the opportunity to have you stay with us again.

8/10 Bueno

Daniel

Se hospedó 1 noche en noviembre de 2023
Respuesta de D. Moon el 15 dic. 2023
Thank you for taking a moment to rate your stay with us and we hope you will stay with us again.

10/10 Excelente

Bradley

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en noviembre de 2023
Respuesta de D. Moon el 24 nov. 2023
Thank you for taking a moment to rate your stay with us. We hope to see you again in the near future.

6/10 Aceptable

David

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Not too bad of a place to stay
Continental breakfast not so good, and sometimes coffee pots were empty. Outside garbage got full and animals got into can and had a mess all around. Rooms were nicely kept.
Se hospedó 5 noches en octubre de 2023
Respuesta de D. Moon el 11 nov. 2023
Thank you for taking a few moments to review your stay with us. Your feedback is valuable to us and is used to help improve our customer care.A raccoon was spotted as the culprit that pulled the garbage out and threw it about.Thank you for staying with us at the Serena Inn & Suites.

4/10 Mediocre

Stephen

Viajó en grupo
Le gustó: Limpieza
No le gustó: Personal y atención
Breakfast- No orange juice or coffee. Gravy for B&G was cold and smelled old. Pancake machine broken Hot tub- was chemically unbalanced, so that was shut down for our 3 night stay. Key card- worked in the door when we got there, after that every time we wanted to get back in the room the key needed to be reprogrammed. When checking out I only could find one key card and the lady at the desk was not very polite or understanding that I didn’t have both cards. The low rating is based off those few issues. Other than those issues it is a clean room with a bed to catch some sleep.
Se hospedó 3 noches en octubre de 2023
Respuesta de D. Moon el 29 oct. 2023
We apologize for not meeting your expectations. We value your feedback and will use it to improve our guest relations. We hope you will give us another opportunity to better meet your needs should you decide to visit this area again.

10/10 Excelente

John

Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 29 oct. 2023
Thanks for taking a minute to rate your stay with us and hope you will stay with us again.

10/10 Excelente

Jane

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was quiet. Staff were friendly.
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 27 oct. 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 Excelente

Mary

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 22 oct. 2023
Thank you for taking a moment to rate your stay with us.

8/10 Bueno

Matthew

Le gustó: Personal y atención, comodidad de la habitación
Nice place, just a bit old and beat up. Fair price for what you get and had a decent complementary breakfast. Conveniently located near highway and close by to spots in town. Would stay here again if I ever pass through.
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 22 oct. 2023
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

10/10 Excelente

Kenneth

Le gustó: Servicios
Clean comfortable and quiet room
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 22 oct. 2023
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

10/10 Excelente

Shelby

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 22 oct. 2023
Thank you for taking the time to rate your stay with us, it is appreciated.

8/10 Bueno

Roxanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The desk clerk suggested a place to eat. We also left some beer in the refrigerator in the room . I called and he went to the room to get it and we picked it up on our way home. Very nice of him to do that.
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 22 oct. 2023
Thank you for taking a moment to rate your stay with us. Your feedback is valuable and is used to make changes and improvements in providing good customer care. Thank you for staying with us and hope you will stay with us again.

4/10 Mediocre

Lawrence

Le gustó: Limpieza
No le gustó: Personal y atención, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 22 oct. 2023
Thank you for taking a moment to rate your stay with . We are sorry to note that your stay did not meet your expectations. We do appreciate feedback as it provides us the information to make changes and improve our customer care.

8/10 Bueno

Michael

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Decent Place In Sundance
Decent Stay. Broken ice maker was a bummer and a toilet that ran non stop was frustrating. Shower was great and room was clean. But no fridge in room was disappointing.
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 22 oct. 2023
Thank you for taking a moment to review your stay with us. We are sorry that your entire stay did not meet your expectations, but hope that you will provide us another opportunity to better meet your needs should you pass through Sundance, Wyoming again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Decent hotel for travelers
Nice hotel for the price. Quiet, clean, big rooms comfy beds. TVs small.
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 22 oct. 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 Excelente

Luy, Cheyenne

Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 30 oct. 2023
Thanks for taking a minute to rate your stay with us and hope you will stay with us again.

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 22 oct. 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

6/10 Aceptable

Suanne

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 22 oct. 2023
Thank you for taking a moment to rate your stay with . We are sorry to note that your stay did not meet your expectations. We do appreciate feedback as it provides us the information to make changes and improve our customer care.

8/10 Bueno

Carrie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff was friendly and responsive. The property was aging but clean, quiet and did not smell. The AC worked quietly. The WiFi worked. The ice machine was broken but there was ice in a cooler. Breakfast was adequate and the space was tidy. The parking lot might have been better lit.
Se hospedó 1 noche en septiembre de 2023
Respuesta de D. Moon el 27 oct. 2023
Thank you for taking a moment to rate your stay with us. Your feedback is valuable and is used to make changes and improvements in providing good customer care. Thank you for staying with us and hope you will stay with us again.

6/10 Aceptable

Deborah

Le gustó: Limpieza
Disappointed
Pool and hot tub were not available. Ice machine did not work. The heater in room needed service- it screeched like a banshee. But it was very clean.
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 7 oct. 2023
We apologize for not meeting your expectations. We value your feedback and will use it to improve our guest relations. We hope you will give us another opportunity to better meet your needs should you decide to visit this area again.

8/10 Bueno

Jennifer

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Good for a quick overnight
We had a quick one-night stay while traveling between the national parks. It’s a bit outdated but I think the staff there does their best to keep it clean and welcoming. Pool was nice, a bit odd with the deep end in the middle, with it slanted on both sides. Have never seen a pool like that at a hotel! It was very quiet, couple of deer after dark in the parking lot. Pretty minimal continental breakfast. Overall, it was acceptable for a quick overnight!
Se hospedó 1 noche en septiembre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

6/10 Aceptable

Elizabeth

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Polite staff. Good cable stations. Needs some TLC. Tub would not drain. Carpet dirty in bedrooms but nice in hallway. Cereal and breads. The biscuit gravy was in a cold crockpot. No protein.
Se hospedó 1 noche en octubre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you for taking a moment to review your stay with us. We are sorry that your entire stay did not meet your expectations, but hope that you will provide us another opportunity to better meet your needs should you pass through Sundance, Wyoming again.

10/10 Excelente

Annakah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall really cute place to stay and surprisingly great facilities. Had a very relaxing time here.
Se hospedó 1 noche en septiembre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

8/10 Bueno

Duane

Ok
Se hospedó 2 noches en septiembre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 Excelente

Paul

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you!

10/10 Excelente

Ruth

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean and friendly staff
It was nice. The breakfast wasn't great, but everything else was great, clean, comfortable stay.
Se hospedó 1 noche en septiembre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 Excelente

Ted

Viajó con su pareja
Very nice
Se hospedó 1 noche en septiembre de 2023
Respuesta de D. Moon el 22 oct. 2023
Thanks for taking a minute to rate your stay with us and hope you will stay with us again.

10/10 Excelente

Lindsay

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A few minor changes needed.
I really liked this place with a few exceptions. They didn't have a big variety for breakfast. No eggs or waffles. The staff was very nice. I didn't address the fact that the toilet seat wouldn't stay up and the remote wouldn't work to turn the TV on and off. Also, there are very few places to eat near the hotel.
Se hospedó 1 noche en septiembre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you for taking a moment to rate your stay with us. Your feedback is valuable and is used to make changes and improvements in providing good customer care. Thank you for staying with us and hope you will stay with us again.

8/10 Bueno

Jessica

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed one night in the Serena Inn and Suites while passing through town and also to see devils tower. Easy check in and cute decoration in the common areas. I didn't stay on the second floor but i would imagine it would have been difficult as there wasn't an elevator. Super close to devils tower (only 30 minutes). The actual town of Sundance doesn't have too much so probably come prepared. Our room was perfect for what we needed passing through. Breakfast was also pretty good, with muffins, toast, cereal and juice.
Se hospedó 1 noche en septiembre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

10/10 Excelente

Melissa

Viajó con mascotas, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property was nice and clean, and the staff were very accommodating. Breakfast was a nice touch.
Se hospedó 1 noche en septiembre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you for taking a moment to review your stay with us at the Serena Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the near future.

10/10 Excelente

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff was helpful and friendly, hotel was clean, rooms were spacious, beds were comfy, nice size pool area, location of hotel.
Se hospedó 2 noches en septiembre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you for taking a few moments to review your stay with us. We are happy to note that you enjoyed your stay with us. We hope you will stay with us again should the opportunity arise.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you for taking a moment to rate your stay with us, we hope you will stay with us again.

8/10 Bueno

PHILIP M

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was ok
Se hospedó 1 noche en septiembre de 2023
Respuesta de D. Moon el 7 oct. 2023
Thank you.