4/10 Mediocre
Te'atomai
2 feb. 2026
No le gustó: Servicios
I’ll start by saying the property itself is quite beautiful and the staff were welcoming. I originally booked a 16-day stay but ended up leaving after only two days due to a significant insect issue and baby crabs entering my room. I received several bug bites that caused an allergic reaction, and I simply couldn’t continue staying under those conditions.
I informed the receptionist about the situation and she was kind and showed me another villa, but I didn’t feel comfortable risking another night, so I checked out and moved to another property. I requested a partial refund…not a full one because I paid for 16 days and only stayed two. She assured me that a refund would be granted and advised me to contact Expedia, who would then communicate with the villa.
After leaving, Expedia attempted multiple times to secure a partial refund on my behalf, but the manager refused. When I reached out directly, the manager stated they would not issue any refund because they “denied others a villa” due to my stay. However, during my time there I only ever saw one other guest, and I was even shown a vacant villa they were willing to move me to, so the explanation simply didn’t add up.
I’m extremely disappointed with how this was handled. While I was on the property, everything was promises and reassurance, but once I left, the entire story changed and my concerns were dismissed.
I wouldn’t stay here again, book with caution.
Te'atomai
Se hospedó 16 noches en noviembre de 2025
