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Opiniones sobre Microtel Inn & Suites by Wyndham Sudbury

3 out of 5
Microtel Inn & Suites by Wyndham Sudbury
1312 Kingsway, Sudbury, ON

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 523 de 1001 opiniones" "
Evaluación: 8 - Bueno. 301 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 98 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 54 de 1001 opiniones" "
Evaluación: 2 - Terrible. 25 de 1001 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Sarah

Se hospedó 2 noches en mayo de 2024
Respuesta de Jennagm el 21 may. 2024
I am sorry to hear that your stay did not meet your expectations. If you could please give me a few details about your stay and we can look into rectifying these issues. We do hope to see you again soon, so that we may redeem ourselves. Hope to see you again.

10/10 Excelente

Carole

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel!
Se hospedó 1 noche en mayo de 2024
Respuesta de Jennagm el 16 may. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Tracey

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Central to shopping, clean, pool
Se hospedó 1 noche en mayo de 2024
Respuesta de Jennagm el 16 may. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Krystle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Jennagm el 16 may. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Nikolaus

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ok.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jennagm el 7 may. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Ronald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Jennagm el 7 may. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Norbert

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was as advertised..
Se hospedó 2 noches en abril de 2024
Respuesta de Jennagm el 7 may. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Hugo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Jennagm el 7 may. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Alexandra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, friendly and helpful staff, great room (fridge and microwave, spacious bathroom).
Se hospedó 1 noche en abril de 2024
Respuesta de Jennagm el 1 may. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Carolyn

Se hospedó 1 noche en abril de 2024
Respuesta de Jennagm el 21 may. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Aili, York

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very helpful staff, excellent breakfast and comfy room with accessible bathroom.
Se hospedó 1 noche en abril de 2024
Respuesta de Jennagm el 24 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Nancy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super
Se hospedó 1 noche en abril de 2024
Respuesta de Jennagm el 22 abr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Murray

Staff was not friendly at the front desk. Bed was uncomfortable Shower head in ceiling only got my head wet Towels were rough and stiff Coffee was terrible Was the most expensive option in Sudbury and was well below my expectations
Se hospedó 1 noche en abril de 2024
Respuesta de Jennagm el 22 abr. 2024
So sorry to hear of your experience. We are addressing this issues with the front desk immediately. We are in the process of sourcing out another provider for coffee. I do hope that you decide to stay with us again in the future so we may try and redeem ourselves.

8/10 Bueno

Shirley

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was quiet and a perfect location with restaurants and shopping.. clean
Se hospedó 2 noches en abril de 2024
Respuesta de Jennagm el 22 abr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Dawn

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Reception worker during check in was unhelpful and rude. The room next door had an alarm going off for my entire stay. Went to the front desk twice and found no reception worker. Pool was freezing cold (watched multiple children excited and once touching the water were upset. Jets in hot tub didnt work. While having a shower, the hot water would stop every 3 minutes and get freezing cold. The view from the room was terrible as well. Was unaware they dont take cash or debit for the safety deposit. Ive booked multiple times through expedia for hotels all around Sudbury and have always used debit/Mastercard for the safety. There is no note of it on their website, only a piece of paper once you get to the hotel that states it.
Se hospedó 1 noche en abril de 2024
Respuesta de Jennagm el 22 abr. 2024
I am so sorry to hear of your experience. We are addressing the issues at the Front Desk this week. As for the pool we were unaware of the pool temp dropping. Once we saw this, that's when you knew there was an issue. Again so sorry for you experience and we hope that you decide to stay with us again so we can redeem ourselves.

10/10 Excelente

Erkki

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice beds, super comfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de Jennagm el 15 abr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Katry

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de Jennagm el 16 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Jennagm el 10 abr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Richard

Se hospedó 1 noche en abril de 2024
Respuesta de Jennagm el 1 may. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Grant

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was a good weekend staff was awesome would stay Microtel again
Se hospedó 2 noches en marzo de 2024
Respuesta de Jennagm el 8 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Shawna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Jennagm el 8 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Kimberley

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were helpful, friendly and inviting. Hotel was clean. Breakfast was great. We enjoyed the pool and hot tub! Would definitely recommend.
Se hospedó 2 noches en abril de 2024
Respuesta de Jennagm el 8 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Yun Xing

Se hospedó 2 noches en marzo de 2024
Respuesta de Jennagm el 25 abr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Sylvie

Le gustó: Limpieza, personal y atención
Our room needed a bit a TLC. The charging section was loose, the kleenex box in the bathroom was also broken and the ironing board was broken. 418.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 5 abr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Valentino

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 5 abr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Marie-Pascale

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
Le personnel était très gentil et accueillant. Propreté de l’immeuble était à désirer. Les chambres étaient propres mais les aires communes et la piscine (espace piscine) manquait de nettoyage. Très petit espace à déjeuner pour le nombre de chambres
Se hospedó 2 noches en marzo de 2024
Respuesta de Jennagm el 3 abr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Christina

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The employee taking care of the inclusive breakfast was rude, and hovering
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 2 abr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Gilles

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s pretty Mc - don’t like hotel rooms with plastic cups - not when the room cost almost $200. Also breakfast offerings are also lame plus plastic utensils and foam plates screams Super 8.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 2 abr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Daniel

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The staff gave us the wrong time for breakfast, which caused us to have some delay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jennagm el 2 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Thomas, wikwemikong

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet environment, nice pool and hot tub
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 2 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Perry

Viajó con su pareja, Viajó por negocios, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I always stay here when visiting Sudbury it’s a clean hotel with great staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 27 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Martin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My family enjoy the pool and hot tub when we come, we only choose to stay at microtel, the uncluded hot breakfast is amazing, we really love the options. The only real negative I have is the evening staff dont seem to want to be there at all, morning staff are awesome!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 27 mar. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Matt

Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 27 mar. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Daniel

Le gustó: Limpieza, personal y atención
Quite noisy while in the room. Carpets need changed in elevators.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 27 mar. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Shawn

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Kids running up and down the hallway at 2 am. I'm there for business and need a good night sleep.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 27 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Lovreena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good and comfortable stay!
Se hospedó 2 noches en marzo de 2024
Respuesta de Jennagm el 22 mar. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Mediocre

Michelle

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
The property was not very clean including the pool and hot tub area.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 22 mar. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Johanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Très bien
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 22 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Aline

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Nice, clean and quiet
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 19 mar. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Kevin

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 19 mar. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Mediocre

Kim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Jennagm el 19 mar. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Tina

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet, close to shopping
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 19 mar. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Hilary

Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 19 mar. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

William

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent service and very clean
Se hospedó 2 noches en marzo de 2024
Respuesta de Jennagm el 19 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Serena

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean- great place to stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 19 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Brian, Sault Ste. Marie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 19 mar. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Mediocre

Janel

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
Initial appearance is clean with carpet and some other features outdated. Check in was smooth. Bare with the “extras” small soap and shampoo. Beds are comfy. After our first night of sleep at the Microtel we left at 9:30 am to head out on our planned day. We met the housekeeper prior to when she was in hall and we mentioned to her we will be leaving shortly and would love if our room was serviced. She said answered yes and we moved on with our day. When we arrived back to our room later that day at 7:45pm we found our room wasn’t cleaned, beds not made (no personal items were on bed) only 1 trash was emptied while three others were full and no clean towels. Our room clearly wasn’t serviced. We notified front desk to find her being the ONLY staff on for the evening and apologized regarding the room not being cleaned. She also couldn’t leave the desk being she was the only girl there so that is fine we went and got our clean towels. She notified that housekeeping often won’t clean bathrooms if the door is even remotely closed and or personal belongings are out….our door to the bathroom wasn’t closed and also how ridiculous even if that is their protocol. So you can’t have your face wash on the sink? How does that explain the garbage not being taken out that’s heaping. I feel for well over $200 a night a quick clean to the room isn’t a lot to ask. Front desk girl mentioned too if there are belonging at all on the bed they won’t make the bed. There was no belongings on the bed.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jennagm el 19 mar. 2024
I am sorry to hear of your experience. There is some miscommunication with our front desk staff on what housekeepers do and don't. She is from another property and seems to be getting mixed up. As for your housekeeper it is being currently discussed with her by our housekeeping supervisor. Again this is not a level of service we pry ourselves on, and I do hope that you will give us another chance so we may redeem ourselves. Hope to see you again.

10/10 Excelente

Karen

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were excellent, had an issue with wifi and they were able to assist and were more than happy to do it! All staff were very pleasant!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 14 mar. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Sara-Jane

Se hospedó 1 noche en marzo de 2024
Respuesta de Jennagm el 3 abr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

A James

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean. Convenient. Very nice staff.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jennagm el 14 mar. 2024
Thanks for staying with us. We appreciate your feedback!