2/10 Terrible
Maddy B.
21 ene. 2026
Le gustó: Limpieza
Unfortunately, due to extreme weather, the pipes in the tiny home frozen upon arrival and we were left with no running water (including toilet), as well lack of proper heating. The entire home was heated by space heaters, which did ultimately trip the breaker to the home, taking away from the already limited resources. Although the host seemed nice and gave proper instructions prior to arrival, they, as well as the local on-call/after hours agency were pretty hands off after we realized the severity of the situation. Not ideal for an emergency in 20 degree weather. The host wasn’t super responsive until VRBO customer support was contacted. The host’s # on the VRBO app was out of service, leaving us only to communicate over messages. Additionally, the local rental agency/after hours contact’s phone went straight to voicemail. Because of this, we had to wait 3 hours in the freezing cold before getting any real closure/confirmation that we were getting refunded. It’s obvious that the host is not local. However, it’s essential that the local points of contact are able to support the guests in these kinds of situations. Additionally, someone checking on the conditions of the cabin prior to arrival and setting it up for extreme weather (ex- turning on faucets, the heat…etc). This would’ve saved us the 7 hours total of travel and speaking with customer service/the host. Truly an awful experience, the only thing that was missing was the axe-murderer in the woods.
Maddy B.
Se hospedó 2 noches en enero de 2026
