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Opiniones sobre Macdonald Forest Hills Hotel & Spa

4 out of 5
Macdonald Forest Hills Hotel & Spa
Kinlochard, The Trossachs, Aberfoyle, Stirling, Scotland

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 285 de 717 opiniones" "
Evaluación: 8 - Bueno. 258 de 717 opiniones" "
Evaluación: 6 - Aceptable. 106 de 717 opiniones" "
Evaluación: 4 - Mediocre. 45 de 717 opiniones" "
Evaluación: 2 - Terrible. 23 de 717 opiniones" "

8,6/10

Limpieza

8,2/10

Personal y atención

8,2/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

antonio, VILLAHERMOSA

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
I didn' t like the rude staff, specially that girl called sam, we contacted the property to have our family room ready and she was so rude with us
Se hospedó 1 noche en julio de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El hotel está situado en un paisaje idílico. Muy confortable
Se hospedó 1 noche en junio de 2018

6/10 Aceptable

Jorge

Le gustó: Comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Bello lugar, caótico servicio y poco mantenimiento
La ubicación en alto frente al lago es perfecta. El exterior del hotel y los jardines acompañan al entorno. Los salones con su chimenea, con piano (a disposición de los clientes) tienen el estilo que se espera de un hotel como este. El desayuno también está al nivel esperado. Es una pena que otras cuestiones no estén a la altura: - Una tarde encontramos la habitación con las camas sin hacer. En su descargo hay que reconocer que en recepción consiguieron resolverlo aunque no había personal de limpieza esa hora. - En la habitación: ropa de cama con agujeros, faltaba el espejo de aumento en el cuarto baño. - El ascensor tuvo tiempos mejores. El panel de botones tiene agujeros. - En el Rafters Bistro, a pesar de haber reservado mesa y de no estar lleno, tuvimos que esperar que la montaran. Después tardaron 20 minutos en tomar nota y 40 en servirnos. - La ducha de la piscina no estaba operativa.
Se hospedó 2 noches en septiembre de 2017

8/10 Bueno

Sergio Hugo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lindisimo hotel
Excelente lugar, apacible y tranquilo. Muy buen hotel. El restaurante es caro y no cumple con las expectativas.
Se hospedó 1 noche en agosto de 2017

2/10 Terrible

Fiona

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Andrew el 17 may. 2024
Thank you for your review but I do believe we have spoken via email.Andrew Tighe

2/10 Terrible

Neil

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Andrew el 16 abr. 2024
Thank you for your review

10/10 Excelente

Sarah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very pretty views, very good quality for the price.
Se hospedó 2 noches en marzo de 2024
Respuesta de Andrew el 27 mar. 2024
Thank you for your lovely review and your kind words and we hope to welcome you back very soonAndrew

10/10 Excelente

Fiona

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Andrew el 16 mar. 2024
Thank you for your 5 out of 5. We hope to welcome you back soon.Andrew

10/10 Excelente

Justine

Se hospedó 1 noche en enero de 2024
Respuesta de Andrew el 30 ene. 2024
Thank you so much for your lovely review and we hope to welcome you back to Forest Hills Hotel very soonAndrew Tighe

4/10 Mediocre

i l

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not a 4 star 3star at most, poor, not upto standar
Corridors smelled of damp, breakfast poor only lukewarm, no variation available on set breakfast, booking was eventful due to having more than 2 dogs hotel would not let customer cancel booking fir apartments instead of hotel room, then unaware of three dogs when they agreed to it to save cancel booking, room very dated and cleaned to an average standard, not 4 star standard, hairs found on bedding and in bath on arrival , evening meal of haddock and chips only warm again, chips looked 2 days hold ( tripled cooked advertised probably cooked once each day until needed, both me and my partner had sickness and diarrhoea after this meal , desert was rubbery obviously been microwaved to cause sponge to become rubbery, health complex dirty , tiles falling off walls, some facilities not working showers being one off them , was tried to be charged for other people adding their meals and drinks to our room tab ( no security checks at complex when adding to a room number) power cut on last night, advised security lighting only no offer of any lighting for room, reception staff un helpful, waiters and staff not dressed correctly and looked scruffy, workmen working on lights during breakfast causing dust to fall on our food ( didn’t say anything in case they charged us extra for the dust) , breakfast menu very basic unless prepared to pay extra £8 supplements on top of £15 already paid, disappointing trip at a McDonald’s resort as we have stayed at other resorts and other brands
Se hospedó 3 noches en enero de 2024
Respuesta de Andrew el 23 ene. 2024
Thank you for your review and we will review all of your comments internally.Andrew Tighe

2/10 Terrible

Gez

Viajó con su pareja
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
After driving 7 hours for my birthday weekend I could not have envisaged the catalogue of incompetence I was about to experience. Reception couldn’t find my booking despite me showing them the booking number on my phone. The girl on reception handed the hotel phone at me and told me to deal with it. I couldn’t use my own phone as the hotel wi-if was not working. Finally they gave me a room. When we got there the door was ajar and all the furniture had been pushed to the middle of the room. I went back to reception where I was told by a it was being decorated. Tried sending me to another room that was also being decorated, before putting us into a disabled room with the heating off. The temperature outside was 3 degrees. We had to go downstairs to warm up. We finally got to our room after 9pm when the room was a little warmer. When I asked to speak to a Manager I was informed he went home at 3pm but he’d contact me next day. No contact was made. Throughout this ordeal I was treated like this was my fault. There were no apologies and no attempts to compensate us. Their main focus on checking out was making sure they had my Expedia booking details so they could get their money. A beautiful hotel which should have offered an amazing experience. The hotel was not cheap but the service from the reception and management was not befitting such a lovely place. I hope all Macdonald hotels aren’t run the same. On a positive note, the bar and restaurant staff were first class.
Se hospedó 2 noches en enero de 2024
Respuesta de Andrew el 23 ene. 2024
Thank you for your review, as we mentioned to you, the booking did not appear either on our computer or Expedia portal. So a little unsure what has happened. I will be in touch with you from the email you sent meAndrew Tighe

8/10 Bueno

Kris

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Andrew el 23 ene. 2024
Thank you for your review and we hope to welcome you back to Forest Hills in the future.Andrew

8/10 Bueno

Kelvin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Andrew el 20 ene. 2024
Thank you for your lovely review and we hope to welcome you back in the near future.Andrew Tighe

6/10 Aceptable

Hannah

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Very average
The hotel is very average and in need of modernisation. The facilities (pool, gym) are equally dated and some of the gym equipment did not work. The bar meal we had was ok - but expensive for what it is. The avocado on the nachos had seen better days and was on the turn but the pizza was nice. The breakfast is insanely expensive for what it is and you even had to paid an additional supplement of £7 for eggs Benedict. The buffet breakfast, which you order to your table, was horrible. The the food was not hot at all and it was if the food had been cooked first thing in the morning and left under a hot plate for some considerable time. The food was not fresh at all. I’ve actually never had scrambled eggs like it! They were like rubber and totally inedible. The staff were pleasant enough. The rooms were again dated but clean, comfortable and fairly large. The grounds are beautiful, but it’s a shame the hotel does not live up to the its surroundings. Would I return? No. Would I recommend? No. Was it value for money. Questionable.
Se hospedó 2 noches en enero de 2024
Respuesta de Andrew el 18 ene. 2024
Thank you for taking the time to write your review and we value all feedback and feed it back to the team.

10/10 Excelente

Oliver

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Andrew el 17 ene. 2024
Thank you for taking the time to write a lovely review and we hope to welcome you back very soonAndrew

8/10 Bueno

Christine

Se hospedó 1 noche en enero de 2024
Respuesta de Andrew el 17 ene. 2024
Thank you for taking the time to write your review and we hope to welcome you back very soonAndrew

4/10 Mediocre

Lakshmi

Se hospedó 1 noche en diciembre de 2023
Respuesta de Andrew el 17 ene. 2024
Thank you for your review.

8/10 Bueno

John Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place to stay. The room was great. The bar area is a little disappointing though, the 2 bar men were also responsible for preparing drinks for the restaurant which left a long queue at the bar. The drinks are overpriced, I get that the location is remote but it the prices were unreasonable. I was also so surprised that there was no room service available.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Andrew el 17 ene. 2024
Thank you for taking the time to write your review and we hope to welcome you back very soonAndrew Tighe

10/10 Excelente

Robert A.

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Serene and secluded location with excellent bedding. It ranks in the top 10 of comfy hotel pillows and mattress. Food is excellent but my chicken breast portion and accompanying veggies were minuscule and I had to order a starter afterward. Nice breakfast with quality ingredients. Area around the hotel is lovely. Would definitely stay again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Andrew el 30 dic. 2023
Thank you so much for your lovely review and your kind words following your recent stay at Forest Hills Hotel. We hope to welcome you back very soon.Andrew TigheGeneral Manager

2/10 Terrible

Laurence

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Andrew el 6 dic. 2023
I am sorry that we have received such a low score from you,

8/10 Bueno

Allan

Le gustó: Comodidad de la habitación
Allan
Tv problem when we arrived took three tv later to fix problem, maintenance guys were great but reception did not care ! Time we checked in a 3pm and 2.5 hours to fix the tv ! Dangerous stairs leading from bedroom to lounge area / bathroom in bedroom no reason for them to be there ? Hotel tired but suppose adds to the character of the hotel and grounds view were breathtaking.cooked breakfast was small to say the least but plenty of coffee and toast, pastries etc .checkout was surprising we ask if we could leave the car there while we had a quick walk around the reply " stay as long as you want " :-)) ladies at reception must have had a bad day the evening before lols but nice touch to let us stay longer:-))) over all nice location clean hotel maybe tired interior but adds to the character of the building and area . Would stay there again
Se hospedó 1 noche en noviembre de 2023
Respuesta de Andrew el 16 nov. 2023
Thank you for taking the time to write a review following your recent stay at the hotel. We look forward to welcoming you back in the near futureAndrew Tighe

8/10 Bueno

Colin

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel nice, but high food and drink prices
Hotel was nice and our family room was ideal. Pool and leisure complex were great. Breakfast was fine, although a little cold when it arrived. Dinner tasted nice, although not great portions. Biggest area that let the hotel down was the price of food and drink. £24 for a chicken or vegetarian was OTT especially as its not exactly top notch food, plus £13 for a glass of wine and £7.85 for a pint of lager. Basically costs like this means we will not be returning. I'm glad breakfast was included as if i had paid £25 for it i would not have been happy.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Andrew el 15 nov. 2023
Thank you for taking the time to write your review, we are reviewing all of our prices regularly to keep them in line with other 4 star hotels.I am sorry to read that you will not return.Andrew TigheGeneral Manager

10/10 Excelente

Thomas

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Great stay, stunning location the views breath taking - staff were lovely, breakfast was great (black pudding prob the best I’ve tasted) lengthy wait for the cooked breakfast but they are made to order and you can help yourself to the continental selection whilst you wait. Hotel tired in places especially the leisure facility (steam room not working) but overall fab stay in a stunning location with great staff and good food.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Andrew el 14 nov. 2023
Thank you for your lovely review, we are currently awaiting the steam room to be fixed, my apologies for this. We hope you will consider Forest Hills again in the future.Andrew Tighe

8/10 Bueno

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Walk-swim-steam room-eat-drink-sleep. Oh yeah.
Great wee break on the edge of the highlands, with a few hours walking in the woods before arrival. Straight into a swim and sauna is terrific after a walk. Of course it's better to have a view of Loch Ard or Ben Lomond than The Car Park, but so it goes.
Se hospedó 1 noche en octubre de 2023
Respuesta de Andrew el 24 oct. 2023
Thank you for taking the time to write your review and we hope to welcome you back in the futureAndrew TigheGeneral Manager

10/10 Excelente

Christopher

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stunning views ,pleasant and helpful staff.
Se hospedó 3 noches en octubre de 2023
Respuesta de Andrew el 14 oct. 2023
Thank you for taking the time to write your lovely review. We hope to welcome you back very soon. Andrew

10/10 Excelente

William

Se hospedó 2 noches en octubre de 2023
Respuesta de Andrew el 28 oct. 2023
Thank you for your lovely review and we hope to welcome you back very soonAndrew

6/10 Aceptable

Julie

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

10/10 Excelente

Sandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful Surroundings.
Beautiful surroundings, stunning views of Loch Ard. Staff at hotel very friendly and helpful.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Andrew el 4 oct. 2023
Thank you for your review. I am pleased you enjoyed your time with us

8/10 Bueno

Iain

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice traditional hotel, bit dated but good facilities.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Andrew el 4 oct. 2023
Thank you for your lovely review

8/10 Bueno

Kevin

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Andrew el 4 oct. 2023
Thank you for your review

10/10 Excelente

Alex

Viajó por negocios
Se hospedó 1 noche en septiembre de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

10/10 Excelente

Paul

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The grounds and the location is beautiful,overlooking a loch
Se hospedó 3 noches en septiembre de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

6/10 Aceptable

Nick

Viajó en grupo
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en septiembre de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Did not like evening meal menu as it is the same every night.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

8/10 Bueno

Colin

Le gustó: Limpieza
Se hospedó 2 noches en agosto de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel Room
Very large comfortable bedroom and living area.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

8/10 Bueno

ANNE MARIE

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Piscine et spa impecable. Situation et vue egalement. On sent quand même que l hotel a vieilli et tombe en désuétude. Apres lorsqu on passe sur ce site : c est vue sur le parking.
Se hospedó 2 noches en agosto de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

10/10 Excelente

Emeric

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent
Très bel hôtel dans un endroit magnifique. Chambre confortable et propre.
Se hospedó 1 noche en agosto de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

6/10 Aceptable

Paul

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

8/10 Bueno

Martin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Andrew el 6 oct. 2023
Thank you for your review

10/10 Excelente

Margaret

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Karen

Enjoyed our stay !
Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Walter

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The big man with glasses ho did the breakfest was very unfriendly
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Pierre

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very peaceful place by the lake with lots of green space. Dining room food is over priced for what you get, stick with the bar menu. Overall place needs tlc before it's too late. Staff was great, hotel room was great but toiletries were limited.
Se hospedó 2 noches en junio de 2023

4/10 Mediocre

Andreas

Viajó en grupo
Le gustó: Comodidad de la habitación
No le gustó: Limpieza, personal y atención
A place in decline.
Pool closed, elevators closed, second restaurant closed. Tired/jaded personnel, toilet unclean, toilet flush broke....and 1 ply toilet paper what is this Russia ? The whole place feelt like it was in decline from former glory days, it was reflected in everything about the place.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Marie

Viajó con su familia
No le gustó: Limpieza, personal y atención
Oh dear. The unhelpful and unfriendly lady on reception upon arrival. When a single male traveller arrived, she became much more helpful and attentive to his needs...... The room that was dirtier after the cleaners had been in. We were left with a dirty duvet cover and blanket, dirty cups and glasses that weren't replaced and when we went to reception to complain, we were told to get our own new cups from the bar. Breakfast only had a few basic options. Anything you might have wanted, was an extra £7 on top of the £15. We had booked a twin room, had been emailed and asked if we wanted twin beds or King. We asked for twin. We got King. The only friendly member of staff we met was the lovely lady when we checked out at reception, who usually worked giving treatments, but was covering reception at that time. No management to be referred to.
Se hospedó 2 noches en junio de 2023

6/10 Aceptable

Florencia

Le gustó: Comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
Not as promised
To sum it up: The hotel has a lot of potential, but is currently run down because of lack of maintenance. Pool out of order, elevator out of order, dirty windows, old carpets, dog smell in the room, rusty condition overall. The place is beautiful and the hotel could be great. But it’s not a four-star currently.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Glenn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice property with a lovely garden to relax in. Dining was nice. Room was nice and quiet.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Ian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All staff very very pleasant
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Nicola

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en mayo de 2023