Check-in process was a nightmare. First there are contradicting processes. In one place is says check-in is at 3pm, in another place it says 3:30. Whatever, no big deal we played it safe (so we though), arrived at 3:30 and that’s when the problems began. Doors locked, no key given. Reached out to host via chat, no reply. Called host via number provided, no answer, left voicemail, no reply. Called VRBO directly who attempted to also reach out the host. Once again, no answer, no reply. We are now close to 5pm (that’s right, 1.5 hours later) my wife and I said, screw it and decide just to head home. I was actually already walking away from the property when I noticed there was someone in the adjacent unit. Oh look, it is the host just going about her day. I got her attention by yelling out “ARE YOU THE HOST?” at which point she came out of her unit and handed us the keys. No apologies, no offers to make things right, nothing. Just gave us the key and went back in her home. It’s only saving grace is the location. I would have loved to be able to use this place for a future beach trip but I don’t think I want to deal with the uncertainty of actually being able to get into the property. I am not sure if the host just got home around 5pm because I only reason I looked into her unit was because the lights on when there were no lights on earlier. If I didn’t happen to look back at the property as I was walking away we would have had to make the multi-hour drive home.
