4/10 Mediocre
Jeffrey S.
20 sept. 2025
Let me start by saying that all the people from Andy Newman properties were very nice and tried very hard. From the moment we booked into 18 Clinton Court in Sterling VA. We had asked if we could come in early, ee were told no because there were people staying there. Come to find out nobody has been there in about a month, and it needed cleaning. We go downstairs there were flies everywhere, dead and alive. There was rancid smell coming from the washroom..smelled like something died. I opened the drier and it was full of dead and alive flies, and the smell was coming from there. I contacted Andy Newman properties and they told me they would send a site manager over to check it out. Then I was told that they were sending someone from a vent cleaning company over. Angel came over and found a dead rotting rat after taking off the vent, the rat was in the drier where the vent comes into the drier. Once the rat was disposed of the smell went away. I was told I would get a call from a manager, that never happened. I was sent a message telling me that they were taking off 100 for my trouble, I felt I should have gotten more.. I asked for 200 and they came back with 150. I still feel that we deserved more, but I was just too tired to fight. My charge card was overcharged 250 because of a pet charge..we didn’t have a pet, thought maybe they charged me for the dead rat. The reason we got this place was because my daughter had emergency surgery to remove a brain tumor
Jeffrey S.
Se hospedó 7 noches en septiembre de 2025