First and foremost, I want to list items that need attention so that things in your condo do not get ruined and incur you many costs. The dishwasher has a leak, lots of water on the floor, and the top rack is broken. The ice maker has not worked in a while and the flow of the water is lacking as well. Your main rug has burns of sorts and seems dirty. Both sinks in the master barely drain. TV remotes' backs fall off, and batteries never work... The washer button to start is gone, so maybe a note indicating you must feel inside the area and hold it for a few seconds to start.
The lighting in the master is so very poor you couldn't get ready in there.
Also, a big help with thermostats- a note indicating what controls what would go a long way.
I know that owning a business and having people stay there is a lot of work as I do this. However, having instructions laminated would eliminate a lot here. I'm amazed you had zero info on the names of the shuttles and their routes...
There was no kleenex, cooking pans were in poor shape, and the couch was so broken down that no one could sit comfortably. The T.V. has no instructions and cannot connect to the internet to watch Netflix etc... The lack of instructions regarding the shuttle services was awful. There were none. We had to ask around to other guests. The key retrieval was okay, but explaining the garage door would've been helpful. It is odd. Also, there are no towels for the hot tub area, and having to deal with keys again doesn't work brilliantly. Maybe install a code door keypad.
I've stayed in many places here in Steamboat for the past 20 years. I will not choose this particular property again for the amount of money that was paid. Small things would have made for a much better stay, attention to detail is key for people.
The cleaning crew spent very small time turning over the property, it showed. It has a lack of care, and it shows. I would appreciate a call from the manager.