My wife and I travel extensively each winter skiing, and have been doing so for decades. We generally have no real issues any where we stay due to our experience booking accommodations, in addition to our careers being spent in the hospitality industry as a leader in our market, thus giving us an edge in getting what makes us happy when we travel, with our accommodations rentals.
Although the unit was beautifully decorated and very clean with an ok location in The Lodges, there were several issues with operational aspects, in addition to a glaring lack of service response to communication directly from us regarding inadequacies.
Rooms were ready upon arrival but we were made to wait an uncomfortable amount of time after a long journey, due to the inability of front desk to make contact with cleaning staff for clearance on units occupancy.
We had to literally walk through really nasty kitchen trash from another unit to get to our rooms. Front desk responded like it was a common occurrence and not there problem. So after moving in we had to wash our shoes and use our disinfectant to disinfect walkway so we would have clean access.
The unit, while well decorated and clean had most pillows and finishing bed linens in closets in plastic bags. We had to finish applying the linens. Master bed (a king) had two small pillows
None of the TVs worked until I spent a half hour essentially re hooking them up wire wise, getting correct clickers with each TV, and added batteries to one clicker for our master BR TV. That TV never did work.
An important blind looking over parking lot was broken along with toilet seat in second BR and bathroom, respectively.
Refrigerator worked although the freezer did not work causing the loss of a gelato and no ice,...til I thought to freeze water outside in a pan and break it up for use with the handle of a large knife.
We had to climb a ladder to make ceiling fan work in LR. Then the clicker worked.
We are adapatable so the trip was ok due to lots of snow and great skiing. The accommodations were not acceptable, and we reached out several times with no response through out our stay.
My wife said it best...all the problems were directly attributable to a lack of proper management.