Thank you for the positive review Joslynn. We do make sure that good groups are renting our properties, and some properties do have age limits. This should not have been a problem since it was a family that booked our property.

Thank you for the positive review Holli! We are pleased to hear that you enjoyed your stay at our property and the location. We hope to see you again soon!

We pride ourselves on providing an excellent overall guest experience, and we are always looking for ways to improve. Although it's noted in the description that we will be calling, this guest was upset that we contacted her to confirm details for her booking. To clarify, part of the reason we call is to help answer any questions guests may have. Much of what was said during the confirmation process became misconstrued by the guest, such as when we confirmed there were 6 adults and no children, it was assumed we didn't allow children, which further upset the guest. The guest refused to speak with us over the phone, but was highly communicative via VRBO messages and emails prior to her arrival; we were quick to respond to all queries. During the guest's actual stay, however, we didn't hear from them at all other than to request a late departure time. When the guest departed, a refund was requested for minor issues; because they weren't reported to us during the guest's stay and we were not afforded an opportunity to verify or correct the issues, we weren't able to offer a refund. We provide all guests with multiple ways to contact us during their stay, including a 24/7 guest services number; there is no reason we shouldn't have been contacted about these issues during the stay. We have looked into the issues that were reported and found that they were either easily resolved or unfounded. We encourage future guests to read through other guest reviews to see that most people were very happy with the property itself and had a great experience. Several guests specifically mention how well the property, including the kitchen, were stocked. Our company is listed as a Premier Host by VRBO, which is a good indication of the service we provide to guests.

Thank you for your review Riley! We are happy to hear that you enjoyed your stay and the amenities our property has to offer. Hopefully we’ll see you again in Steamboat or another one of our destinations!

Thank you for the positive review Brian. We pride ourselves on keeping our listings up to date and accurate so are pleased to receive your review. Hopefully we’ll see you again soon!

Properties with air conditioning are fairly rare in Colorado because the evenings stay so cool during the summer. We always make the best recommendation possible to guests when they are struggling with the heat: open the windows and turn the fans on at night, but also close the windows and blinds/curtains during the day to prevent the hot air from coming in. If the windows are left open during the day the home will get hot.

The bus stop is located right at the entrance to the parking lot of the property, and is less than a 5 minute walk. Guests are encouraged to reach out to us with questions regarding location, proximity to the slopes, current bus and shuttle operations, etc. We're always happy to help guests find the perfect property that suits their budget as well as their vacation expectations.

We appreciate this wonderful review, but would like to clarify that Mountain Resorts is the HOA management company; they do not manage the condo itself or the rentals for the condo.