8/10 Bueno
Leigh S., Maplewood, NJ
14 abr. 2025
Le gustó: Limpieza
Wyndham is great; TimeshareRentalPros was not
We have stayed at the Wyndham in Steamboat many times through Diamond Resorts and are very familiar with the property; rooms are spacious and clean, with well-furnished kitchens and underground parking. The resort runs a shuttle to the slopes every 10-15 minutes, and the resort staff are responsive and helpful.The listing advertised 7 consecutive nights, which I booked 9 months out and paid in full. TimeshareRentalPros contacted me 3 days prior to my arrival date to tell me that they had been unable to confirm that they actually had all of the nights they had rented to me - they had the first three and the last three, but not the middle night (which happened to be New Year's Eve). They said they would keep trying to get the one night but sent me a confirmation for only the first three nights.I ended up booking a room in Bldg 1 separately, and TRP never did come up with the additional night. I spent hours during my vacation on their live chat and on the phone with their support, trying to get them to give me the confirmation for the final three days - the Wyndham could not see that I had a reservation until TPR confirmed it.We ended up having to pack up and move rooms TWICE during the week. After hours on the phone, I did get a refund for the night they never actually had but had rented to me 9 months prior. The Wyndham staff were lovely and helpful, transferring our luggage from room to room.I recommend the resort, but NOT renting from this owner.
Leigh S.
Se hospedó 7 noches en diciembre de 2024