8/10 Bueno
Yuan Z.
22 jul. 2024
Pleasant Location and View, but Disappointing Experience
We booked a 3-night stay in July 2024, attracted by the good location and pleasant view. However, our experience was marred by several issues.
On the day of our arrival, we received a message at 11:30 AM stating our unit was ready. We arrived a little after 2 PM, only to find the unit had not been cleaned at all. Despite promptly notifying the property management, we did not receive a response until we called 30 minutes later. The cleaners were sent over, but the unit was not ready until nearly 6 PM. This was particularly inconvenient as we were traveling with two young children. Had we been informed ahead of time about the delay, we could have made other arrangements to accommodate our kids.
Additionally, the listing mentioned an A/C unit, but there was no air conditioning in the unit. While the temperature was manageable at night, it became quite hot during the day.
Overall, while the location and view were as described, the lack of communication and misleading information about the amenities significantly affected our stay.
Yuan Z.
Se hospedó 3 noches en julio de 2024