Check in was supposed to be at 2 pm. After realizing I had not received check in info an hour and a half before check in, I messaged the host however did not hear back until the evening of the day we were supposed to check in. Furthermore, I was told where the key was, and once we had to switch plans and go somewhere else for the day we were finally able to make it to the property late at night, we then found the key was not where I was told it was. With two very tired kids, this was very inconvenient. Once we were finally able to get inside, after reading info that was inside the cabin, I figured out where the originally key was, which was a completely different spot than the host had said. Overall, not a good experience. An extra day was offered to us, however, due to time restraints we could not do that, and when I stated that, no other sort of refund or anything was offered. We will choose somewhere else next time we are in the area visiting family.