Everything on the Web Site looked perfect. I booked 5 nights for a 36th Wedding Anniversary vacation. I immediately paid in full. My money was received by HomeAway, processed and transferred to the condo owner. Prior to my scheduled visit, due to Hurricane Harvey, the Condo was no longer available to use. No electricity, no water, etc. Very difficult to communicate with Condo owner and HomeAway. Called HomeAway multiple times and was transferred across agents. I was told I could not visit. Originally, the condo owner told me she would refund my money. I initiated a cancellation request as requested. Called and texted the condo owner, who was traveling in Europe. When we finally spoke, she originally offered a Zero refund. Only offered a 'one year' credit. Finally she agreed to refund 50%. I paid full price but never visited the island because the condo was not inhabitable. HomeAway and the Condo Owner took 100% of my money and only refunded 50%. Maybe I'm wrong, but I feel like I was not treated fairly. I explained this to HomeAway and Bianca. Maybe this was technically 'legal' (I did not have the time or resources to pursue a legal remedy) but it was not the 'right' thing to do. Wasn't ethical. Not sure how you will build a repeatable business that relies on recommendations and referrals, by only looking out for yourself and short term gain. The only thing I know is that I lost over a thousand dollars. Worst anniversary present in 36 years. Very grateful I have an incredible wife.
