2/10
I'll start with the good - the Resort Rental staff was very responsive and empathetic. One of their agents made a mistake and they stood with us to make it right. Overall, this resort management company is very good.With respect to the unit - several issues:1. This is one of only 5 units in Harbourside that comes with ONLY 2 Water Park passes and not 4. It's really a bummer if this is one of the reasons you are choosing to stay there. I would strongly recommend looking at the other units as the floor plans are all identical.2. The unit needs updating: - the toilet in the primary bath never worked properly. They sent maintenance and he tried to fix it, but the entire flapper mechanism is old, worn, and continually comes off its hinges. The entire internal parts need replacing. - the locks failed. We were locked out the first day and two trips from maintenance were required to finally get one of the doors to unlock properly - the door on the dishwasher almost fell off as we were loading it (by this point we were so over it that we never even called about this issue).Overall, not what we were hoping for with our beach vacation.
David D.
Se hospedó 3 noches en junio de 2025