Since my first review was rejected, I will try to summarize. To our surprise, when we arrived someone was in our condo and did not announce who they were as they exited the room quickly. We called the number given and were told it was the cleaning personnel but it certainty was NOT the cleaning crew! We asked for a description of the cleaning person but they would not provide it to us. This left us feeling insecure and unsafe. We were 2 women traveling with young children. We barricaded the doors at night and the balcony door would not lock so we had to improvise by using furniture.
This condo needs a deep cleaning! Fridge had mold, freezer had dried blood, counters were not wiped down (dried toothpaste on bathroom counter, kitchen counters were filthy) crumbs on floors, floors were not mopped, coffee and end tables had glass marks from prior guests. Master toilet ran constantly and needed to manually flush several times by sticking hand in the back of the toilet. Notified agency that it was dirty and they did offer to come clean, but after the incident when we arrived, we did not want anyone else in the unit while we were there. This was not a cheap rental by any means!
Also, our parking space was occupied when we arrived and when I called, we were told they could not do anything about it and to use the guest parking, thankfully there was one space open. I was very disappointed! I would not recommend renting from this agency.