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Opiniones sobre Holiday Inn & Suites Clearwater Beach S-Harbourside, an IHG Hotel

3 out of 5
Holiday Inn & Suites Clearwater Beach S-Harbourside, an IHG Hotel
401 2nd St, Indian Rocks Beach, FL

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 339 de 869 opiniones" "
Evaluación: 8 - Bueno. 267 de 869 opiniones" "
Evaluación: 6 - Aceptable. 150 de 869 opiniones" "
Evaluación: 4 - Mediocre. 72 de 869 opiniones" "
Evaluación: 2 - Terrible. 41 de 869 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

7,8/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Damarys

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buena opción para estar en familia me encanto
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

GLAUCO

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great area near to the beach, very friendly people
Se hospedó 1 noche en julio de 2023
Respuesta de MC el 4 jul. 2023
Good afternoon Glauco,Thank you so much for your feedback. We are so glad you enjoyed your stay with us. I have shared your feedback with my staff.

10/10 Excelente

Mileydi

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Celebrando mi cumpleaños 🎂!!
Un viaje familiar por mi cumpleaños,la pasamos fantástico todo excelente ,lo que no me gusto fue el check inn se demoró como dos horas para que nos dieran la habitación,pero después nos dieron una muy bonita ,todo lo demás excelente se los recomiendo a todos ,bello lugar 😍😉!!
Se hospedó 2 noches en julio de 2021
Respuesta de David, manager el 8 sept. 2021
Gracias! Por favor, regresa pronto!

2/10 Terrible

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Desactualizado y en malas condiciones
Se hospedó 3 noches en mayo de 2021

10/10 Excelente

Cliente verificado

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎 😎😎😎😎😎😎😎😎😎😎😎
Se hospedó 2 noches en abril de 2021
Respuesta de Guest Services el 15 abr. 2021
Thank you so much for your review of our hotel. We appreciate it and hope you will stay with us again. Sincerely, Guest Services

8/10 Bueno

adriano

Le gustó: Limpieza, personal y atención, comodidad de la habitación

10/10 Excelente

Harby sanclemente, Palmira Calombia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El hotel es bonito , su personal es de una excelente calidad humana , el restaurante bueno rica comida muy formales y atentos , nos pudimos comunicar en español , su infraestructura es buena las zonas húmedas excelentes.

10/10 Excelente

Heather

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The pool and the sort walk to the beach was great! The unit we were in needed to be updated but it was very clean inside just needs upgrades. The front office staff was very helpful.
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Luis

Le gustó: Limpieza, personal y atención
Good location the beach it’s very close
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Caroline

Viajó con su familia y niños pequeños
Le gustó: Servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Bugs were crawling on us last night! Totally unacceptable. We booked a King balcony with Marina View room. I had to move all our stuff to a different room and move my kids at 11pm. Even in new room there were bugs. I was unable to sleep and now I have to fumigate my bags before bringing them home!
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Hannah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Sara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Needs a Reno, but great location and room size.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property and staff are great, My complaint is I reserved a room with a private balcony and a marina view. What I got was a private balcony with a parking lot view. When I told the front desk and showed them my reservation reseat they told me the rooms with marina view were sold out and there was nothing they could do. This feels like a bait and switch scam so buyer beware. Call and confirm directly with the hotel before your arrival because apparently computer scheduling is faulty. I never even received a notice that my reserved room was not available. Very disappointed.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jessica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Melissa

Viajó con su pareja
Every employee we encountered was so hospitable and friendly and polite!!!
Se hospedó 2 noches en abril de 2024

8/10 Bueno

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It's a little dated but pretty great over all. I don't appreciate the additional $34 dollars a day for parking that was sprung on us. But they were very kind and gave us passes to the water park.
Se hospedó 8 noches en marzo de 2024

2/10 Terrible

Chau

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Looks old, nothing work in the room. Very disappointed
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Lauren F

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our room was amazing
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jasmin

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Dan

Like the food like the location like the amenities however, I did not like being given a bill every morning for breakfast that I paid for in advance and turned coupons over to the wait staff. I don’t believe in errors that profit someone else I take those to be deliberate. After the fourth time, I asked the waitress why this continues to happen and she stated I don’t know they just make us give you it. Sus
Se hospedó 5 noches en marzo de 2024

6/10 Aceptable

Elizabeth

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Servicios
Really cool place to stay but rooms are the size of closets. Everything at the hotel is extremely outdated and smells mildewy.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Brad

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Sharon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Although this hotel is old , it is situated on the intercoastal waterway, so nice views. The restaurant attached to it was great, everything we ate was delicious. The staff was very helpful, met all our needs. We were very pleased.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Matthew Steven

Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Danielle

Viajó con su familia
Closing of outside bar at 10 and pool at dark
Se hospedó 7 noches en marzo de 2024

6/10 Aceptable

Evangeline

Viajó con su familia y niños pequeños
Overall the stay was good. The floors were dirty when we arrived, but housekeeping cleaned them on our second day. The kitchen had limited items, and there was no crib available as stated. Housekeeping only came through on the day that we left before 10 a.m., so if you’re leaving after that time call the front desk to ask for cleaning.
Se hospedó 5 noches en marzo de 2024

4/10 Mediocre

Chris

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Old, gross and mildewy. Great location tho.
Se hospedó 4 noches en febrero de 2024

8/10 Bueno

Gianna

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Constance

Viajó en grupo
It was a fabulous hotel convenient to everythinh
Se hospedó 5 noches en febrero de 2024

8/10 Bueno

Kristy

Se hospedó 4 noches en febrero de 2024
Respuesta de Julia el 13 mar. 2024
Hello KristyThank you for staying at the holiday inn. Thank you for giving the feedback and will pass it on to our team. Hope to see you guys again at our property

4/10 Mediocre

melissa

Viajó con su familia y niños pequeños
The staff were not friendly or welcoming at all. There needs to be better customer service, especially for people of color. I was treated poorly and there wasn’t anyone that was courteous to be and my 2 daughters. I was pretty shocked. I paid 541 dollars for one night and the closet smelled stale and had a smoke order. The bath towels had hair on them. I was not impressed at all. The lobby and water park were the most appealing the rest rooms in the water park were not kept up and the condiments in the water parks snack shop were old and some rancid. I am a senior leader in the healthcare industry and wanted to ensure that honest feedback was provided for potential improvement in the future. Best regards, Melissa Vann
Se hospedó 1 noche en febrero de 2024
Respuesta de Julia el 3 mar. 2024
Hello AngelaThank you for staying at holiday inn. We do apprieciate the feedback. I appolgize for the experience you had and we are working on improving our customer service.

10/10 Excelente

Robin, Arkport

Le gustó: Limpieza, personal y atención
Se hospedó 6 noches en febrero de 2024
Respuesta de Julia el 28 feb. 2024
Hello RobinThanks for your feedback and glad you enjoyed your stay.

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We love this place. Very peaceful.
Se hospedó 2 noches en febrero de 2024
Respuesta de julia el 28 feb. 2024
Hello DavidThank you for the feedback and glad you enjoy yourself. Hope to see you again.

6/10 Aceptable

Steve

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
The beds were terrible. The rooms had mold in it. No change of towels unless requested. The food onsite was SEVERELY overpriced, overcooked, and not fresh
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Ginette

Le gustó: Personal y atención
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Julia el 21 feb. 2024
Thank you for the great review and hope to see you again .

8/10 Bueno

william

Bathroom sink drains are plugged or dirty, very slow draining, needs many , many food preparing pots, pans, utensils were missing
Se hospedó 6 noches en enero de 2024
Respuesta de Guest Service Management Team el 2 feb. 2024
Good morning William,Thank you for staying with us at the Holiday Inn Harbourside. We appreciate your feedback and I have shared your concerns with the appropriate departments.Hope to see you again in the future.

4/10 Mediocre

Michael

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The property was starting to get in bad shape, especially the wooden walkways on the way to the rooms. Nails were sticking up from the boards that could cause someone to trip a barefoot person to tear their feet up.
Se hospedó 3 noches en enero de 2024
Respuesta de Guest Service Management Team el 2 feb. 2024
Good morning Michael,Thank you for your feedback from your recent visit at the Holiday Inn Harbourside. I have shared your concerns with the maintenance department so that they can fix the issue.Thank you again for staying with us.

10/10 Excelente

Margery

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cool property, right across the street from the beach
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Management Team el 31 ene. 2024
Good morning Margery,Thank you so much for your feedback. We're so happy you enjoyed your stay with us. We hope to welcome you back in the near future.

6/10 Aceptable

David, Clarkston

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza
No le gustó: Servicios
Where do I begin? The photos were obviously photo-shopped. The hotel is stuck in time, say 1970s? We paid up to get breakfast included. When we went to breakfast we were told third-party apps were not recognized. I asked again, and then contacted Expedia who contacted the hotel. Finally our breakfast was included. Food was average. Not bad, just average. No housekeeping on the second day, and we left in the 3rd day.
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Service Management Team el 31 ene. 2024
Good morning David,Thank you for staying with us at the Holiday Inn Harbourside. Thank you for your feedback and I'm so sorry for your disappointment in the rooms and for the inconvenience you experienced with the vouchers for breakfast. I'm glad it all worked out at the end for you.

10/10 Excelente

Ciera

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved it
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Management Team el 22 ene. 2024
Good morning Ciera,We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bueno

Susana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
10
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Management Team el 22 ene. 2024
Good morning Susana,Thank you so much for staying with us and for your feedback.

10/10 Excelente

Linda

Viajó con su pareja
Le gustó: Limpieza, servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de MC el 23 dic. 2023
Good morning Linda,Thank you so much for staying with us at the Holdiay Inn Harbourside. We're so glad you enjoyed your stay with us and hope to see you again soon.Happy Holidays.

10/10 Excelente

Steven

Se hospedó 4 noches en diciembre de 2023
Respuesta de MC el 25 dic. 2023
Good morning Steven,Thank you for staying at the Holiday Inn Harbourside. We're glad you enjoyed your stay with us.

10/10 Excelente

Christopher, Tampa

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Service Management Team el 15 dic. 2023
Good morning Christopher,We're so glad you enjoyed your stay with us. Thank you for your feedback.Hope to see you again soon.

8/10 Bueno

Megan

Se hospedó 2 noches en noviembre de 2023
Respuesta de MC el 23 dic. 2023
Good morning Megan,Thank you so much for staying with us at the Holiday Inn Harbourside. We're so happy you enjoyed your stay and hope to see you again soon.Happy Holidays.

10/10 Excelente

Carlos

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
great place
the room where i stayed was quiet and nice also comfortable will stay there again in the future.
Se hospedó 2 noches en noviembre de 2023
Respuesta de mc el 14 nov. 2023
Thank you so much for your feedback. We're so happy you enjoyed your stay with us.

10/10 Excelente

Scott

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en noviembre de 2023
Respuesta de Guest Service Management Team el 14 nov. 2023
Good morning,Thank you for staying at the Holiday Inn Harbourside. We're so glad you enjoyed your stay with us.

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Service Management Team el 25 oct. 2023
Dear Jason,Thank you for taking the time to tell us about your experience at the Holiday Inn Harbourside. I am so glad you enjoyed your stay with us and have shared your feedback with my staff.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Bueno

David

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
We had a good time staff was great, but we noticed there was mold on the wood ceiling and had got into the drywall below, both in the loft ceiling and dormer ceiling below. As we were not staying long enough for it to effect us. but I verbally let them know at the desk. I have deficits physically, and the only toilet was upstairs and that was a pain, It wasn't stated when I booked.
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Service Management Team el 20 oct. 2023
Good morning David,Thank you so much for staying at the Holiday Inn Harbourside and for your feedback.I am glad you enjoyed your stay and wanted to apologize for the issues in the room.I have shared your feedback with the appropriate departments.Thank you again.