The check in process was very easy.
We arrived at 1:00 am, and there was no parking available, so I was left to park either across the street at a gas station, or, park in the handicap spot. I chose the latter for safety.
Unit 1 is tucked way back into the corner of the building, immediately across from the laundry room. No view whatsoever from the room.
Upon entering the room, we were hit by a musty, humid smell despite the VERY loud a/c running.
We set our stuff down, and my daughter sat on the twin bed and was startled at how rock hard it was. (I’m not exaggerating! Might as well sleep on the floor!)
We did not expect the ONLY windows to be windows that overlook the parking lot….which means we would have to keep the blinds closed for any sort of privacy.
The blinds have a distinct gap between each panel, and despite careful adjusting, we could not close the gap which left us exposed to anyone outside.
Shortly after we were discovering these delightful disappointments (#sarcasm), the pipes that come through the unit’s ceiling started emitting loud sounds of water rushing. This loud sound 1– contribute to the unit feeling like a basement and 2–was random but frequent.
About 2:00 a.m., the people upstairs arrived home and either began River dancing,
or, doing jumping jacks. Either way, their movements were so loud, it was as if there were no barrier between us.
By 2:30 a.m., I was emailing the property host with my dismay regarding the property. My daughter was in tears because between the LOUD a/c (only shut off for about 90 seconds at a time, only to come roaring to life again), the loud pipes, the dancing neighbors upstairs, the rank smell, the hard bed—there was no chance of sleep for us.
By 3:00 a.m. I knew we couldn’t stay there anymore, so I booked a room at the Marriott across the street for our remaining time (highly recommend the Marriott!!).
I had been messaging the host, knowing that I would not receive a reply at 3:00 a.m., but I wanted her to know that this property was NOT as described or pictured on the VRBO site.
I expected to pay for the night stay and get a refund for the remaining nights.
Oh, how silly of me. The property host refused to acknowledge any of the issues, refused to refund, and then refused to communicate with me anymore, directing me to VRBO.
So, the property host had my money in hand.
They still have my money for my 6 unused nights. And silence from VRBO as well. Do not stay here.