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Opiniones sobre The Old Government House Hotel & Spa

5 out of 5
The Old Government House Hotel & Spa
St Ann's Place, St. Peter Port, Guernsey

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 259 de 337 opiniones" "
Evaluación: 8 - Bueno. 56 de 337 opiniones" "
Evaluación: 6 - Aceptable. 14 de 337 opiniones" "
Evaluación: 4 - Mediocre. 6 de 337 opiniones" "
Evaluación: 2 - Terrible. 2 de 337 opiniones" "

9,6/10

Limpieza

9,8/10

Personal y atención

9,0/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Louise

Excellent
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Keith

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Superb service
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

J

Viajó en grupo
Le gustó: Limpieza, personal y atención, comodidad de la habitación
weekend stay
Having stayed at OGH on several occasions it was noticeable that the bedrooms are getting tired and in need of an upgrade, especially in view of the prices. We had brown water appearing from the hot water which was bad enough to stain a white flannel brown and the pull cords on the curtains no longer functioned. There was a large black chip in the bath enamel and the mastic around the bath needs repairing. However the staff, service and the lounge, dining room and bar areas were excellent.
Se hospedó 2 noches en enero de 2024
Respuesta de Ruth el 24 ene. 2024
Dear J, Thank you for taking the time to send a review. I am delighted the staff looked after you and you enjoyed dining in the restaurant. I'm sorry you were disappointed with the water quality and there were other issues with your room. I was not made aware of any problems so I couldn't arrange an alternative room for you. We do have ongoing plans for refurbishment during the quiet months. I hope we will see you again in the future and if there are any issues, please advise the reception staff of any problems, which will be passed on to me. Kind Regards, Andrew Chantrell, General Manager

10/10 Excelente

Nuala

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Business stay
Lovely hotel, good food - I liked the breakfast, nice central location.
Se hospedó 2 noches en octubre de 2023
Respuesta de Ruth el 23 oct. 2023
Dear Nuala, Thank you for your review. I am glad you enjoyed your stay at the OGH Hotel and we hope to welcome you back in the future.Kind Regards, Andrew Chantrell, General Manager.

10/10 Excelente

John Michael Le

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Our stay at OGH was great,we felt totally pampered the whole time. All the staff were very attentive and polite but especially Kris Raggoo- the manager who was exceptional,nothing was too much trouble. Breakfasts were amazing,light lunches too- unfortunately however dinner was pricey and disappointing. That said- this hotel is excellent,we would definitely recommend it.
Se hospedó 3 noches en agosto de 2023
Respuesta de Ruth el 30 ago. 2023
Dear John, Thank you for your review. I am so pleased you had a great stay and the staff were polite and attentive. I'm sorry dinner was not as expected but glad you enjoyed breakfast and lunch. Thank you for your recommendation. We hope we can welcome you back in the future. Warm regards, Andrew Chantrell, General Manger.

8/10 Bueno

Toby

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The Old Government Hotel in Guernsey
Your duty manger Govind is a jewel in the crown Advice for restaurant The eggs are awful. Try Burford Browns free range The curries are outstanding The chef disappointed us in the main restaurant He killed the scallops by trying too hard Mussels should not be added to such a sweet fish dish. Far too much salt indicates a chef who smokes and has lost tastebuds The seabass was overcooked and dry The vegetables were perfect and tasted as though they had been harvested that morning. The wedding over the weekend undermined our experience We lost access to the garden entirely and on the following morning, the breakfast room was ruined by loud conversations akin to a coach load of garrilous blackpool tourists who are socially badly behaved
Se hospedó 4 noches en agosto de 2023
Respuesta de Ruth el 31 ago. 2023
Dear Toby, Thank you for your review. I am sorry your stay was not as expected. I will liaise with the chef regarding the meals. I'm sorry you could not access the garden due to a function during your stay but I'm pleased Govind looked after you. Kind Regards, Andrew Chantrell, General Manager.

10/10 Excelente

Stephen, Iver

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
From the moment my Wife and I arrived outside the hotel, we were made to feel warmly welcomed by the hotel team. The additional touches that I had requested were all in the room waiting for us that made our stay extra special. The sea view King room was absolutely stunning with a view over St Peter Port. That linked to the spa facilities were fantastic. My Wife and I will definitely be travelling back to the hotel in the not too distant future.
Se hospedó 3 noches en julio de 2023
Respuesta de Ruth el 1 ago. 2023
Thank you for your review. I am delighted your room was comfortable and you enjoyed the views. Also I'm glad you enjoyed the facilities and the staff were friendly. It was a pleasure to host you and look forward to welcome you back in the future. Warm regards, Andrew Chantrell, General Manager.

10/10 Excelente

MR GL

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel the staff are lovely and helpful. Would highly recommend if saying in Guernsey. The service is first class.
Se hospedó 2 noches en julio de 2023
Respuesta de Ruth el 1 ago. 2023
Thank you for sharing your review. I am so pleased you enjoyed your stay at the hotel and your visit to Guernsey. Also I am glad the staff were friendly and helpful and gave great service. We hope to welcome you back in the future.

10/10 Excelente

Gerbrand

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wat een heerlijk relaxt hotel met goede bediening en geweldig eten. We hebben genoten, waarvoor dank!
Se hospedó 4 noches en junio de 2023

8/10 Bueno

Karen

Le gustó: Personal y atención, comodidad de la habitación
Weekend overnight stay
Lovely overnight stay, returning after 40 years. Hotel dining, bar and outside areas are amazing, Room was tired, bathroom needs an update.
Se hospedó 1 noche en junio de 2023
Respuesta de Ruth el 1 ago. 2023
Thank you for your review. I am so glad you enjoyed your stay at the hotel. Thank you for bringing the bathroom to our attention. We hope to see you again in the future. Warm regards, Andrew Chantrell, General Manager

10/10 Excelente

Warren

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Jeremy

Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

James

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

s

Se hospedó 3 noches en octubre de 2022

10/10 Excelente

Patricia

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is always a pleasure staying in this beautiful hotel, it feels like coming home
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Karl-Heinz

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastisch - 10 Punkte!
Aufgrund eines Streiks der französischen Flugsicherung erfolgte die Anreise einen Tag später als geplant; nach einem Gespräch mit dem General Manager hat das Hotel entgegenkommenderweise auf die Berechnung des Übernachtungspreises verzichtet, obwohl ihm dieser laut Vertragsbedingung zugestanden hätte; auch eine uralte Reklamation wurde mit dem General Manager besprochen und wird sich hoffentlich in ähnlich kulanter Weise lösen lassen; alles spricht für die Servicequalität und Orientierung an den Gästebedürfnissen in diesem wirklich hochkarätigen Haus, das auf der Insel Guernsey Leitbetrieb ist und Massstäbe setzt! Vom unkomplizierten Check in bis zum Check out hat einfach alles gepasst, man fühlt sich einfach wohl und geniesst die Zeit! Zimmer überschaubar gross, sehr sauber und luxuriös ausgestattet, es gab ein Upgrade wie für Expedia-VIP-Kunden vereinbart, zusätzlich einen Restaurantgutschein über 50 Pfund Sterling, das alles macht den Aufenthalt noch angenehmer; Restaurants und Bars sehr gepflegt, grosse Speisenauswahl vom Frühstück über Lunch bis zum Dinner, alles von bester Qualität; Aussenanlagen mit Garten, Terrassen und Pool mit Blick auf den Hafen und die gegenüberliegende Insel Herm ebenfalls gepflegt und einladend; Fazit: das Haus ist für Kurz- aber auch längere Aufenthalte sehr zu empfehlen, es hebt sich in vielfacher Weise positiv von den örtlichen Mitbewerbern ab, nicht billig, aber jeden Euro/jedes Pfund Sterling wert; wir kommen sicher wieder - danke für alle
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

landrovers

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Chris Duthie
We had a fantastic stay,everything was spotless, the staff were so friendly and couldn’t do enough for you. I would have no hesitation in recommending this place.
Se hospedó 6 noches en septiembre de 2022

10/10 Excelente

TIMOTHY

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location for east access to St Peter Port. All staff friendly and helpful without exception. Can’t do enough for the residents. Hotel condition good but fading here and there. Very good breakfasts.
Se hospedó 6 noches en septiembre de 2022

10/10 Excelente

Alison

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Richard

Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

OLIVIER

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
La grande tradition britannique
Séjour très agréable dans un hôtel de très bon niveau dans la grande tradition britannique. Le petit-déjeuner et l'Afternoon tea sont exceptionnels. Le service est particulièrement prévenant et gentil.
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Dean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Vicky

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful hotel
We had a wonderful stay and the hotel was in a great position to explore. The staff were amazing and nothing was too much trouble.
Se hospedó 3 noches en agosto de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Long & sunny weekend away
We came back to the hotel after a few years as we knew it had good facilities and, as the weather was good, wanted to take advantage of the lovely pool in between trips out. The hotel is starting to look tired now, worn carpets and scuffed paintwork which is unexpected in a Red Carnation Hotel. Our room was lovely and comfortable though and kept very clean. The pool area is lovely but small, particularly when families arrive, wanting to sit together but find it difficult to find the space to do so. There was only 2 of us but the area quickly feels cramped if more than a few rooms use it. Also, there was no pool service and on one day, after 4 hours no staff had been down to clear towels from sunbeams that were no longer being used or put out fresh towels. Reception and concierge staff were fabulous throughout. Bar staff less so but nothing a little further training couldn't sort out. Breakfast had a huge choice and was well cooked and delicious. Overall a good stay but very expensive for the state of the hotel in its tired state.
Se hospedó 4 noches en julio de 2022

10/10 Excelente

Henry

Se hospedó 4 noches en junio de 2022

10/10 Excelente

Neil

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2022

8/10 Bueno

Hilary

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Trying hard to return to pre covid standards
Location good. Pool a real asset. Breakfast menu excellent. Evening menu good. Service rather haphazard - each person trying hard but not always coordinated and the gaps in service were unfortunate. As hospitality returns to normal I hope OHG will become a place of excellence again.
Se hospedó 3 noches en mayo de 2022

10/10 Excelente

Mr Geoffrey

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff are great and really look after you from the minute you arrive. They all went out of their way to ensure we had a great stay. Jaro was particularly helpful!
Se hospedó 3 noches en abril de 2022

10/10 Excelente

John

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Weekend stay
Excellent location, friendly staff, very good breakfast, very comfortable bed
Se hospedó 2 noches en diciembre de 2021

10/10 Excelente

Janet

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful historical building. Nothing too much trouble for the staff who were attentive and kind.
Se hospedó 4 noches en noviembre de 2021

10/10 Excelente

Ann

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved everything about this hotel - the staff, the ambience, the food, the service and the location
Se hospedó 2 noches en noviembre de 2021

8/10 Bueno

George

Se hospedó 2 noches en septiembre de 2021

10/10 Excelente

Kathleen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Had a lovely week in a first class hotel which had a lot of money put into it. The island itself is stunning and well worth a visit
Se hospedó 7 noches en septiembre de 2021

10/10 Excelente

Ian

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
OGH is definitely 5 star
The OGH is definitely 5 star service, all the staff were extremely friendly and helpful. We had a mobility challenged party member and they couldn't do enough to help us. The rooms are charming and well appointed but a bit cosy because of age of building. Excellent dining room, lounges, garden, pool and spa/gym. You can walk 5 minutes down to front of St Peter for all the excellent restaurants. Bit of a climb back up.
Se hospedó 5 noches en septiembre de 2021

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful experience with sublime service
We absolutely loved our weekend in St Peter Port, and the OGH was perfect! From the moment we walked through the door, we were made to feel extremely welcome. The building is beautiful and the staff are amazing. So many whose names I can’t recall but who were wonderful and made our stay so special (although Alessandro was particularly fantastic, and Roberto & Renato). Room was small but beautifully decorated with wonderful fittings and details - the most comfortable bed with gorgeous linen; it was a real treat to stay here. The restaurant was lovely & we had two fabulous evening meals with god wine and excellent service; breakfasts wonderful, sat outside on the terrace with a view out over the sea. Perfect location, just a 5 minute stroll down to the old town centre and the port area. First class luxury. We’ll be back next year for another break!
Se hospedó 2 noches en septiembre de 2021

10/10 Excelente

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent in all respects. My only comment was my room was rather small. Otherwise very good and we will return. Staff particularly good. Front of house and restaurant 👍
Se hospedó 3 noches en septiembre de 2021

6/10 Aceptable

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones
Not 5 Stars
There was no doubt the impact of COVID had taken it’s toll on the OGH, the staff were tired and adjustments had to be made for the staff shortages they were experiencing. The staff on the ground couldn’t be faulted for their effort, but the experience was far from 5 star, there was a lack of management, in fact I didn’t see or speak to the Manager all week, staff went about their business without adequate direction and didn’t appear to have the level of training you would expect at a 5 star hotel to truly deliver the service you expect and see at other top hotels. Dirty plates were left throughout the hotel for hours, be it the pool area or room service in the corridors. The rooms were adequate, but lacked clean lines and warmth. We asked to be moved from our first room as it was so dowdy. We had booked a balcony room, which was a complete disappointment, it isn’t advertised as such, but the vast majority of the balconies are enclosed, with a part sliding window, they have decking on the floor and were so unwelcoming we spent no time at all using it. The website shows the proper balconies, of which there can be no more than 4, so the chances of getting one is not high – a bit more honesty OGH! Location was great, with easy access to the port; town and many other restaurants. If COVID presented a real opportunity for hotels such as the OGH to showcase what they can do, Red Carnation have missed that opportunity by some distance.
Se hospedó 7 noches en agosto de 2021

10/10 Excelente

Ann-marie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay.
Staff members were all very warm and welcoming. From check in with Ula on reception who was incredibly professional, but also warm and friendly. She dealt with all of our requests efficiently. We ate in the brasserie and the food was superb, the head waiter Marciano was a star - hard working and again very professional. They even bought out a surprise dessert for my birthday! We used the gym and spa facilities which were very well equipped.
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Nic

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fabulous service
The reception and concierge staff were so helpful. We used the free valet parking some times twice in the day and nothing was too much trouble. Lots of smiley faces and good service. Although our room was compact! everything in it was of good quality, we slept soundly and heard very little noise. Breakfast had a great choice of buffet and numerous cooked options. Very well situated to walk down the hill into town. The restaurant were very helpful with food allergies especially when we ate the first night with little notice due to travel delays.
Se hospedó 7 noches en agosto de 2021

8/10 Bueno

Hillius

Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en agosto de 2021

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff excellent - rooms could benefit by provision of a fridge and room service breakfast could be improved but otherwise beautiful individually decorated
Se hospedó 3 noches en julio de 2021

10/10 Excelente

John

Se hospedó 2 noches en julio de 2021

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Five stars except for food
The Hotel is five star in every way except food. The menus look exciting, but the food when it comes isn't special, some dishes are small, and the prices are high. Luckily there are many restaurants close-by to choose from
Se hospedó 4 noches en julio de 2021

10/10 Excelente

Jayne, Isle of Man

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed in the OGH from 2nd September for 9 nights via the air bubble from the Isle of Man. What an amazing week we had and the hotel just complemented it. A lovely traditional, very comfortable hotel. Coming back at the end of a busy day out was a total pleasure. We had a lovely room with a balcony & were lucky to have the sun shining through our window every morning. The breakfast and breakfast service was totally excellent, the staff could not do enough for you. All of the staff were really lovely but Alexandro & Ula (who was a joy) really stood out. Should we come back to Guernsey we would without a doubt stay there again. Thank you all.
Se hospedó 9 noches en septiembre de 2020

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en septiembre de 2020

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Staff were excellent, views on a good day were excellent too. The location is close in distance to the high street but via a steep hill and then to the harbour by flights of step (or longer via less steep high street). the building has character but is somewhat rambling. Queen room OK but not large, lighting chaotic controls and heating/cooling unpredictable. Written information about the hotel, facilities, restaurants, menus etc all poor to non existent.
Se hospedó 2 noches en marzo de 2020

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en enero de 2020

6/10 Aceptable

Cliente verificado

Se hospedó 7 noches en diciembre de 2019

4/10 Mediocre

Julia

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Spa closed for entire stay - hugely disapppinting
Hugely disappointed that the entire spa area was closed for routine maintenance during my stay. I specifically chose this hotel to be able to relax and use the spa. The rest of the hotel, service, staff and breakfast was excellent, but it is really unreasonable to advertise such an expensive room and not mention the maintenance.
Se hospedó 1 noche en noviembre de 2019