2/10 Terrible
Peter, Telford
2 sept. 2025
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We arrived Friday 15th August after messages exchanged saying we could self check in room 15. 1. Nobody on reception to give any information about dos and don'ts, in fact we never saw any staff in the time we were there, had to ask for change of room by messages 2. Musty room smell, not an en-suite. Loo basin leaked and moved, had to lay towels on the floor to soak up water. Cistern took ages to fill, a constant drip drip drip. Dirty light cord switch in the cubicle not very hygenic, since sink was in the bedroom. Fan didn't work. Light over sink in bedroom didn't work. 3. large vans stopped access to parking slots. Another visitor told us where the breakfast room was located and said he hadn't seen Anna in 3 years. Another told us about the use of fridge and other items in lounge Monday afternoon plumber fixed loo, told us not to worry about fan, smells and steam accumulation. Monday evening we were offered another room by message. By then we had had enough and curtailed our holiday. It was abysmal accommodation and NO, I stress NO customer service. Pictures and information about the site are very misleading. If you want a copy of the message exchange, I think I would be able to download them.
Peter
Se hospedó 7 noches en agosto de 2025