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Opiniones sobre MainStay Suites St. Louis - Galleria

2.5 out of 5
MainStay Suites St. Louis - Galleria
8011 Galleria Parkway, Richmond Heights, MO

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 247 de 604 opiniones" "
Evaluación: 8 - Bueno. 174 de 604 opiniones" "
Evaluación: 6 - Aceptable. 84 de 604 opiniones" "
Evaluación: 4 - Mediocre. 45 de 604 opiniones" "
Evaluación: 2 - Terrible. 54 de 604 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

8,0/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Marina

Se hospedó 2 noches en abril de 2022

10/10 Excelente

Ever

Se hospedó 2 noches en noviembre de 2021
Respuesta de r el 7 mar. 2022
WE are happy you enjoyed your stay.

8/10 Bueno

Alberto, Saltillo coahuila

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel muy bueno para negocio o familiar
El hotel esta muy limpio y tienen excelente servicio de desayuno y de snack por la tarde, ademas esta enfrente del Galleria Mall y a una cuadra esta la estación del metro que te puede hacer llegar a cualquier lugar de St Louis en poco tiempo

10/10 Excelente

Javier, Belleville

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the room and the staff service!
Se hospedó 1 noche en abril de 2024
Respuesta de Rese el 17 may. 2024
We thank you. We hope to see you again on your next visit to St. Louis.

2/10 Terrible

AMonya

Se hospedó 2 noches en abril de 2024
Respuesta de Rese el 17 may. 2024
We thank you for your feedback. We will use this information to better serve moving forward.

2/10 Terrible

Idameise

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Rese el 17 may. 2024
We thank you for your feedback. We will use this information to better serve moving forward.

10/10 Excelente

Lorsten

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I love the price and the location. The area was quiet and conveniently located near the areas I wanted to visit. The Galleria shopping center was just a block away. I love the size of the apartment and the kitchen was an added bonus. It came with a large, clean bathroom. I liked the private entrance into the apartment with parking just outside the door. It was "home away from home." I will definitely stay there again.
Se hospedó 5 noches en abril de 2024
Respuesta de Mainstay Suites Guest Services el 13 may. 2024
We truly appreciate you sharing your experience with us. Our centrally located hotel is indeed a "home away from home". And you are always welcome! We look forward to your return.

10/10 Excelente

Chelsea, Toledo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Mainstay Suites Guest Services el 14 may. 2024
Thank you for your kind words. Your feedback will be shared throughout the property.

10/10 Excelente

Heather

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The staff was super nice and kind when we checked in and out. The room was clean and also quiet. We were able to park right outside our room. I would stay here again and recommend this property.
Se hospedó 1 noche en abril de 2024
Respuesta de Mainstay Suites Guest Services el 13 may. 2024
We are glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excelente

Karon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The service
Se hospedó 5 noches en abril de 2024
Respuesta de Kimberly Yancey, General Manager el 23 abr. 2024
Thank you, Karon, for your positive review. We hope to welcome you back again very soon.

6/10 Aceptable

Robert, Berkeley

Le gustó: Personal y atención
It wasn’t the cleanest and if you stay there make sure you get a room on the second floor
Se hospedó 3 noches en abril de 2024
Respuesta de Kimberly Yancey, General Manager el 23 abr. 2024
Hello Robert, we're sorry to hear of your experience. We hope to welcome you back again soon providing you with our highest standards of cleanliness.

10/10 Excelente

barbara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perfect for my needs
Se hospedó 2 noches en abril de 2024
Respuesta de Kimberly Yancey, General Manager el 23 abr. 2024
Thank you, Barbara, for your positive review. We are grateful for your comments and we look forward to welcoming you again soon.

8/10 Bueno

Benjamin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Kimberly Yancey, General Manager el 23 abr. 2024
Thank you for your review. We hope to welcome you back soon!

10/10 Excelente

Jim

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
These were like studio apartments. There is a lot of room a full kitchen and the bed was really comfortable.
Se hospedó 3 noches en marzo de 2024
Respuesta de Kimberly Yancey, General Manager el 23 abr. 2024
Thank you, Jim, for your positive review. We hope to welcome you back soon!

2/10 Terrible

Antonio

No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Rese el 17 may. 2024
We thank you for your feedback. We will use this information to better serve moving forward.

10/10 Excelente

Dia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was nice. Very spacious. Location was great. Not too far from attractions in St. Louis. It's right next to the metro station which is convenient if you like to take public transportation. We would definitely stay here again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Kimberly Yancey, General Manager el 23 abr. 2024
Thank you, Dia, for your positive review! We hope to welcome you back soon!

8/10 Bueno

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel all around was up kept and clean. Staff was very friendly and helpful. Would have given 5 stars, but they were changing names and no longer serve breakfast.
Se hospedó 2 noches en marzo de 2024
Respuesta de Kimberly Yancey, General Manager el 23 abr. 2024
Thank you for your positive review and for your constructive feedback. We look forward to welcoming you again soon.

6/10 Aceptable

Annmarie

Viajó con su familia
The card key didn’t work each day I tired and had to go back to the office. Very inconvenient.
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris - Regional Director el 28 feb. 2024
Hello Annmarie, I am so sorry that happened to you. We know that it's an issue that we have to resolve. I'm happy to say that the property will begin a refresh in April of this year, and all new locks are on that scope. We are very thankful that you chose to stay with us and I hope you don't let this experience dissuade you visiting us again in the future.

2/10 Terrible

Chalonda

Se hospedó 1 noche en febrero de 2024
Respuesta de Rese el 17 may. 2024
We thank you for your feedback. We will use this information to better serve moving forward.

10/10 Excelente

Donisha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice quiet,front desk worker James was awesome
Se hospedó 2 noches en febrero de 2024
Respuesta de mfratta el 19 feb. 2024
Hi DonishaThank you for your review, we loved to hear you enjoyed your stay with us. We hope to see you soon in the near future. We will be happy to serve you!

6/10 Aceptable

Mark

Le gustó: Limpieza, servicios
Water pressure not very good, also appeared to be short staffed (not unusual) during holiday. Towels and linens were not changed during 4 day stay. Gave it average rating, not great, not terrible.
Se hospedó 4 noches en noviembre de 2023

8/10 Bueno

Nikos

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Convenient location and friendly staff but rooms are dated.
Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Jane

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Staff was kind and friendly. Other guests made too much noise late at night in the parking lots.
Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

russell

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
Room had a bar of soap that had been used. The night I was there a party went on all night in an upstairs unit. Poorly trained desk staff. A hold for incidentals that is still on my card a week later because my check out wasn’t processed properly. Good location but I won’t be staying here again.

10/10 Excelente

LUIS

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Cliente verificado

Viajó en grupo
Just an ok hotel stay. Not all the appliances worked and the tv channel selection was poor.
Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Needs maintenance
The HVAC unit made loud noises all night which kept us up and the light in the kitchen didn't work
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Byung-Hoon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The best part in this hotel was the breakfast.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Barbara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our stay was very relaxing. Staff members were nice and helpful. When we visit St Louis again this is were we will stay!!!
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Shellie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

AUDREY

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I found the staff to be exceptionally friendly and helpful, going beyond what was required to make our stay so peaceful and relaxing.
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Carolyn

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Martha, Mount Pleasant

Le gustó: Personal y atención
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Denette

Viajó con su familia
No le gustó: Limpieza
The check in and check out was easy. The staff at the front desk were nice and friendly. We did not like the stopped up shower. There was so much hair clogged up in the drain that the water would not drain. I cleaned it out using several paper towels. The part under the silver plate over the drain was filthy. Also there was hardly any food offered at breakfast. There was not much variety or very much food at all when we went early or later. The breakfast was very disappointing.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Ranada

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Emmalee

Viajó con su familia
Le gustó: Servicios
Was a nice place to stay felt like home and felt safe and secured
Se hospedó 1 noche en septiembre de 2023
Respuesta de s el 3 oct. 2023
We are happy you enjoyed your stay with us.

8/10 Bueno

Barry

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Living room area to relax and watch tv
Se hospedó 1 noche en septiembre de 2023
Respuesta de 3 el 3 oct. 2023
We hope we can welcome you back soon.

2/10 Terrible

Tierra

No le gustó: Limpieza, personal y atención
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Oxana Nicole, Fort Walton Beach

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Horrible. Loud parties and twerking on parking lot. We couldn’t sleep till 3am. Don’t recommend
Se hospedó 2 noches en septiembre de 2023
Respuesta de a el 3 oct. 2023
We are so sorry about the parties. This is not normally what goes on here we have a one warning policy after the first warning you are told to leave with no refund. Vwery sorry about your experience,

8/10 Bueno

Elizabeth W.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de e el 3 oct. 2023
We are happy you enjoyed your stay.

4/10 Mediocre

Karen

Not well lit around buildings and had to park a long distance from my car until they changed my room due to a key card issue. Not a good experience overall.
Se hospedó 1 noche en septiembre de 2023
Respuesta de q el 3 oct. 2023
I am sorry about the lighting, I have not had a complaint about it yet, but will have engineering go around building to see what we can do to increase visibility.

4/10 Mediocre

Reva

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza
It was ok.. but not booking again..
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Michele

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
What happened to the beautiful properties of Marri
The room was filthy. This is not at all what I have come to expect of Marriott. I was very disappointed and so not be staying there again. The doors were nasty. There was so much filth, beyond dust on the vents, lamp shades. There were bugs. It was gross. I felt like I was staying in a cheap hotel.
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Jennifer

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Pam

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Tenisha

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Nice place and stay but there needs to be better
Upon entering the room there were balled up paper and old water bottles in the windows, under the bed in the second bedroom And there where tons of fake money all over the place which made fun for the kids to find but I was having a fit because only the Lord knows where it had been.
I was a housekeeper and all pullout beds were pre made but this is how this bed was
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Desiree

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cozy dwelling
Inside definitely looks better than the outside!! Everything was clean, bed was comfortable. No complaints. Would book again.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza
Se hospedó 4 noches en agosto de 2023

4/10 Mediocre

Mausumi

Viajó por negocios
No le gustó: Personal y atención
We have checked in on 8/19 and the person at the reception was not at all professional. Later from room request two blankets and in repose that person asked me go at front desk and collect blankets. He was very rude and unprofessional, will never stay again
Se hospedó 1 noche en agosto de 2023