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Opiniones sobre Courtyard by Marriott St. Louis Chesterfield

3 out of 5
Courtyard by Marriott St. Louis Chesterfield
17369 Chesterfield Airport Road, Chesterfield, MO

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 265 de 407 opiniones" "
Evaluación: 8 - Bueno. 91 de 407 opiniones" "
Evaluación: 6 - Aceptable. 27 de 407 opiniones" "
Evaluación: 4 - Mediocre. 12 de 407 opiniones" "
Evaluación: 2 - Terrible. 12 de 407 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gilberto

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Respuesta de melissa el 27 feb. 2023
So glad to see you enjoyed your stay. We appreciate any feedback you may have. We hope to see you again if your travels bring you back this way.

2/10 Terrible

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
they knocked on the door 3 times in the morning when I had the do not disturb sign
Se hospedó 1 noche en enero de 2020

8/10 Bueno

Brooke

Viajó con su pareja
Le gustó: Limpieza, personal y atención
One elevator was out of order, and only one (slow) elevator was working. The pool was out of order. There weren't trash bags in the trash cans in the room. The room was nice, and had several USB plug in's around the room, and Netflix built into the TV.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Karthik

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Randy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
There was nothing that i disliked.
Se hospedó 2 noches en abril de 2024
Respuesta de Team Courtyard el 9 may. 2024
Thank you!

10/10 Excelente

Leigh

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely clean room.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Dorothy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay, no complaints!
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Laken

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was tiny. We got a room that had a pull out sleeper sofa. Pee stained. Barely enough room to even pull the mattress out. The bar/breakfast area was a joke. Waited for 15 minutes before going and finding someone to even assist with coffee. The pool doesnt work. Overpriced.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Windy

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, servicios
There was some mold in the bathroom and the temperature of the room wouldnt stay on.
Se hospedó 2 noches en marzo de 2024
Respuesta de Chesterfield Courtyard Team el 26 mar. 2024
Hi Windy,I am saddened to hear that your concerns were not addressed at the property so we could have ensured you had an excellent experience. Please know that there is not mold in the bathroom, the wallpaper was accidently sprayed with yellow disinfectant which turned the brown wallpaper green. We are waiting for the new wallpaper to arrive so we can repair it and I will have our Maintenace Engineer inspect the thermostat in your room.Thank you again for staying with us and we hope that you'll give us another chance to exceed your expectations should your travels bring you back to our area.

10/10 Excelente

Curtis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to the venue clean and great access to restruants
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Awesome el 26 mar. 2024
Thank you Curtis!!!

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I will definitely stay here again when work brings me back to the area. I arrived late at night and Angela was working the front desk. I had mistakenly made my reservation for the wrong date and she helped me through the process to change the date. AND, she did not charge me a fee even though it was a non-refundable reservation. She was so great to work with and understanding of my silly mistake.
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Awesome el 26 mar. 2024
Thank you Sarah for your kind words. We are so glad to hear that Angela took such great care of you. We hope to see you soon.

10/10 Excelente

Kalea, Honolulu

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really enjoyed my stay. Only downfall is it took over an hour to check in just due to a large group that was checking in before me.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chesterfield Courtyard by Marriott Team el 21 mar. 2024
Thank you for your review and staying with us.

10/10 Excelente

Kalea

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very helpful and friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Awesome el 21 mar. 2024
Thanks Kalea! :)

10/10 Excelente

Chrystal

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Whenever my husband and I come to Chesterfield to see a show at The Factory, this is where we stay. This hotel is very clean, friendly staff and located in a nice area. There are some good bar/restaurants nearby too.
Se hospedó 1 noche en febrero de 2024
Respuesta de Chesterfield Courtyard by Marriott el 21 mar. 2024
Thank you for your amazing review Chrystal. We are so grateful that our hard work did not go unnoticed. We hope to have you as our guest again should your travels bring you back to our area.

8/10 Bueno

Cinda

Viajó con su familia
Overall really good. Room heater not function well…very loud. Couldn’t figure out handheld shower arm and coffee for maker not replaced after first day
Se hospedó 2 noches en febrero de 2024
Respuesta de Chesterfield Courtyard by Marriott el 21 mar. 2024
Hi Cinda,Thank you for your review and letting us know of your concerns. We will let our maintenance engineer know about the heater. We are very sorry about that. Although Marriott's policy is to offer service in our rooms every other day, we are more than happy to offer additional service or coffee at any time if requested.Thank you again for taking the time to leave a review and hope you'll stay with us again.

10/10 Excelente

Louise

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice place! Spacious rooms with comfortable beds, nice to have a fridge and microwave. Easy to get to and nice parking options. Super easy to check in and out.
Se hospedó 1 noche en febrero de 2024
Respuesta de Melissa el 19 feb. 2024
Thank you for taking the time out of your day to let us know about your experience. We are so glad you enjoyed your stay and hope to see you again when your travels bring you back to town.

10/10 Excelente

Dan

Viajó por negocios
Great
Se hospedó 1 noche en enero de 2024
Respuesta de Melissa el 30 ene. 2024
Thank you for taking time out of your day to let us know how we did. We welcome any feedback and hope to see you when your travels bring you back this way.

10/10 Excelente

Liliana

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Melissa el 30 ene. 2024
Thank you for taking time out of your day to let us know how we did. We welcome any feedback and hope to see you when your travels bring you back this way.

10/10 Excelente

Constantene

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Melissa el 30 ene. 2024
Thank you for taking time out of your day to let us know how we did. We welcome any feedback and hope to see you when your travels bring you back this way.

10/10 Excelente

Freddy Amador

Se hospedó 3 noches en diciembre de 2023
Respuesta de Melissa el 30 ene. 2024
Thank you for taking time out of your day to let us know how we did. We welcome any feedback and hope to see you when your travels bring you back this way.

10/10 Excelente

Terry

Se hospedó 1 noche en diciembre de 2023
Respuesta de Melissa el 30 ene. 2024
Thank you for taking time out of your day to let us know how we did. We welcome any feedback and hope to see you when your travels bring you back this way.

10/10 Excelente

Randal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Best Hotel Stay
As soon as you walk through the doors a feeling of calm comes over you. From the wonderful fragrance to the music to the staff and surroundings you instantly get the feelings of peace and comfort. Absolutely the best stay we have had in a hotel overall!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Melissa el 22 nov. 2023
Thank you for the wonderful feedback. We are so pleased that you enjoyed your stay and hope that when your travels bring you back to the area you will choose to stay with us again!

10/10 Excelente

Matthew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easily accessible and very clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Melissa el 8 nov. 2023
Thank you for the wonderful review. We hope that if your travels bring you back to the area you will choose to stay with us again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Front desk staff made the vidit
Se hospedó 1 noche en octubre de 2023
Respuesta de Melissa el 1 nov. 2023
Thank you for taking the time out of your day to review our hotel. We appreciate the wonderful feedback and hope that when your travels bring you back to town you will choose to stay with us again.

6/10 Aceptable

Anita

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de melissa el 1 nov. 2023
Thank you for taking time out of your day to review our hotel. If you have any feedback you would like to share we would love to hear.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
New Construction. Nice Lobby for meetings/visits
Se hospedó 2 noches en octubre de 2023
Respuesta de Melissa el 1 nov. 2023
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay and hope that when your travels bring you back this way you will choose to stay with us again.

10/10 Excelente

Rosa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was very clean and there were a lot of eating places within walking distance .
Se hospedó 1 noche en octubre de 2023
Respuesta de Melissa el 1 nov. 2023
Thank you for taking the time out of your day to review our hotel. We are so glad you enjoyed your stay and hope that when your travels bring you back to town you will choose to stay with us again.

10/10 Excelente

Brian

Se hospedó 1 noche en octubre de 2023
Respuesta de Melissa el 8 nov. 2023
Thank you for the wonderful review. Feel free to share any feedback you may have. We hope you choose to stay with us on an future traveling plans.

4/10 Mediocre

Ashlee

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The bed was TERRIBLE! We paid a lot to have a luxury experience and it was to say the least very uncomfortable. It felt like two “holes” were board into each side of the bed from repeat uses and not enough upkeep. Myself and my husband got up out of the bed early in the morning hours because our backs hurt so badly. I wanted to sleep in! Then we got to walk around six flags after having a horrible nights sleep that we had to pay over $200 for lol We should have honestly just stayed at the competition down the street for a little more money. I hate even having to leave this review because I’ve always used this hotel in the past. I’m not sure what happened since the last stay or maybe it was just bad luck with the room selection. Stay away from room 101 lol
Se hospedó 1 noche en octubre de 2023
Respuesta de Melissa el 8 nov. 2023
I'm sorry to hear that you had such a terrible stay. I hope you will give us another chance if your travels bring you back to this area that it was a one time thing.

8/10 Bueno

Alicia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good location! Super clean and comfy beds!
Se hospedó 1 noche en septiembre de 2023
Respuesta de melissa el 6 oct. 2023
Thank you for taking the time out of your day to tell us about your stay! We hope that when your travels bring you back to the area you will choose to stay with us again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Melissa el 3 oct. 2023
Thank you for taking the time out of your day to tell us about your stay.

10/10 Excelente

Chelsea

Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 30 sept. 2023
Thank you for staying with us! We are glad your enjoyed your stay!

10/10 Excelente

Blake

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melissa el 23 sept. 2023
Thank you for taking the time out of your day to share your feedback.

10/10 Excelente

Eugene

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The furniture in the lobby area was very homey and comfortable.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Melissa el 23 sept. 2023
Thank you for taking the time out of your day to share your feedback. We are glad you enjoyed your stay!

10/10 Excelente

Eric

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
my wife and me had a great time at this hotel. my only suggestion is check-out should be 12:00
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melissa el 11 sept. 2023
Thank you so much for taking time out of your day to let us know how your stay was. We are glad to hear you enjoyed your stay and hope that when your travels bring you back this way you will stay with us again.

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melissa el 11 sept. 2023
Thank you for taking the time out of your day to let us know how your stay was. We welcome any feedback you may have and hope that when your travels bring you back this way you will choose to stay with us again.

10/10 Excelente

Matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent stay
Great place to stay, clean and comfortable. Close to restaurants & shopping.
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 31 ago. 2023
Thank you for taking the time out of your day to tell us about your experience at our hotel. We are so glad you enjoyed your stay and hope that when your travels bring you back to town you will choose to stay with us again!

10/10 Excelente

Karen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quick check in. Friendly staff. Room very comfortable and clean.
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 30 ago. 2023
Thank you for taking the time out of your day to review our hotel. We welcome any feedback and are glad you enjoyed your stay.

10/10 Excelente

lindsey

Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 28 ago. 2023
Thank you for the wonderful review! We welcome any feedback you may have and we hope when your travels bring you back to town you will choose to stay with us again!

10/10 Excelente

Ryan

Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 23 sept. 2023
Thank you for taking the time out of your day to share your feedback. We are glad you enjoyed your stay.

10/10 Excelente

George

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room is great. Beds are great. Convenient location.
Respuesta de Melissa el 21 ago. 2023
Thank you for the feedback! We are glad you enjoyed your stay and hope when your travels bring you back to town you will choose to stay with us again.

8/10 Bueno

Crystal

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My family of 3 and I enhoyed our stay. We saw reviews that mentioned how cold the pool was. According to my husband and son, that's accurate. They were the only ones there, which was nice because it's a smaller pool, but they didn't stay in long due to the temperature. There's a review that said they saw a lot of ants. That too is fair. We saw them in the bathroom and on the desk, but we were on the ground floor and it's summertime, so it was almost to be expected; however, some ant bait would clear that up. The staff was kind, attentive and present. The bed was comfy, but the pillows were too soft for our taste, and that's just a personal preference. My blacklight discovered dog fur on the couch, but we have a dog that sheds a lot, so we weren't super concerned. Just needed the pull out bed and sheets to be clean, and they were. We selected this hotel for the location, which was nice, and it felt like a central location, as we'd be visiting downtown St. Louis and Six Flags. The price point was nice for the amenities and location. I'd stay there again. I even joined their rewards program.
Se hospedó 2 noches en agosto de 2023
Respuesta de Melissa el 17 ago. 2023
Thank you for the wonderful review and honest feedback. We appreciate it and will share this with our staff to celebrate the wins and go over some procedures that we need to improve on. We hope that when your travels bring you back to town you will choose to stay with us again!

6/10 Aceptable

Garten

Le gustó: Limpieza, estado de la propiedad e instalaciones
Check in was very long. People waiting. Desk Clerk while very pleasant did not appear to be trained or ready for this position. No provided breakfast although indicated to be when selecting the property.
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 17 ago. 2023
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent this from occurring in the future.All Courtyard brands have Bistros in them that you purchase breakfast and dinner at.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Doug

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice
Se hospedó 2 noches en agosto de 2023
Respuesta de Melissa el 9 ago. 2023
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Excelente

Jeffrey

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Great amenities, clean and spacious rooms, very comfortable beds. Located right off Hwy 64 with 100 restaurants to choose from within 5 miles.
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 9 ago. 2023
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Excelente

Ginny

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Great!
Great location. Beds comfortable. Rooms clean. Staff friendly. I’ve stayed here a few times now and always love it.
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 9 ago. 2023
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Excelente

Brian, Myrtle Beach

Viajó por negocios, Viajó con su familia
Le gustó: Servicios
Very clean
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 9 ago. 2023
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Excelente

Robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 6 ago. 2023
Thank you so much for the wonderful feedback! We are glad you enjoyed your stay.

10/10 Excelente

Jenna

Se hospedó 1 noche en agosto de 2023
Respuesta de Melissa el 7 ago. 2023
Thank you for the feedback! We are glad you enjoyed your stay and hope that when your travels bring you back to town you will choose to stay with us again!

10/10 Excelente

Brianna

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Safe and convenient location. Clean room and friendly staff.
Se hospedó 1 noche en julio de 2023
Respuesta de Melissa el 6 ago. 2023
Thanks for staying with us. We appreciate your feedback!