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Opiniones sobre Aviator Hotel & Suites South I-55, BW Signature Collection

3 out of 5

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 417 de 1001 opiniones" "
Evaluación: 8 - Bueno. 287 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 144 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 82 de 1001 opiniones" "
Evaluación: 2 - Terrible. 71 de 1001 opiniones" "

8,0/10

Limpieza

8,6/10

Personal y atención

7,6/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jose

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buen lugar comodo
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Maria

Le gustó: Limpieza
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Enrique

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Servicio y locación muy conveniente Buena limpieza Desayuno muy pobre Y no hay ventilador de humo en los baños
Se hospedó 2 noches en noviembre de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Esta muy limpio el cuarto nomas tube que cambiar de cuarto por que los primeros que me dieron olía mucho a humedad los recepcionistas muy amables y muy rápido me cambiaron de cuarto sin tantas preguntas
Se hospedó 1 noche en agosto de 2021
Respuesta de Brad el 17 ago. 2021
Gracias por los comentarios!

10/10 Excelente

Kimberly, Beavercreek

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the decor! Breakfast was delicious.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jordan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My parents and I stayed at this lovey hotel, and we had a great stay. The room was comfortable, check-in was kind, the WiFi worked great, and the Direct TV options were super. My parents especially enjoyed the breakfast. Would recommend this hotel to anyone traveling with family; we loved it!
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

James

No le gustó: Limpieza, estado de la propiedad e instalaciones
We did not enjoy the hotel over all. Ice machines broke on most floors, tv remote was half functioning with missing buttons, room was musty and had a smell. Biggest reason we chose this hotel was the pool. Upon arrival they let us know it’s closed due to unsafe conditions with the ceiling above the pool.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Sulte

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No comments
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Meaghan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely the best customer service when I checked in and an excellent late night market selection with free utensils, microwave and micreovable dinners. Location was superb with many amenities in walking distance. I would take half a star off for the actual room I was given, it was musty smelling but otherwise very clean.
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Austin

Le gustó: Limpieza, personal y atención
The room was nice. Staff was friendly. The property was very hot. This is the second year in a row that we’ve stayed here and the lobby/restaurant/conference rooms/etc. needed to be much cooler temperature wise. Something needs to be done to adequately cool the property so you can enjoy your stay without sweating.
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Lucas

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Not the staff on duty’s fault…she wasn’t set up for success because of poor planning. Not enough staff scheduled for such a busy time.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Clare

Viajó con su familia
Le gustó: Limpieza, personal y atención
Hotel very dated. Good stop over point. Pool closed, bar closed, 1 lift not working, staff lovely. Sink slow to drain. Basically no more than a motel now. As mentioned by others lovely lobby area and that’s it. Use of polystyrene and plastic cutlery.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Carlos

Viajó con su familia
1 Elevator was not working
Se hospedó 3 noches en mayo de 2024

4/10 Mediocre

Kim

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Timothy

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Desk clerk was polite & helpful.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Maxine

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Raquel

Viajó con su pareja
Had a horrible time relaxing it was so loud on my floor. Kids and adults talking very loud in the hallways. Kids running up and down the hallways. The door directly across from mine kept slamming over and over through the night. Didn't get much sleep that I ended missing free breakfast in the morning. To top it off I didnt get any discount for this. I heard later we weren't the only ones complaining.😏
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Kacee

Viajó por negocios, Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Bed bugs bed bugs bed bugsssss. Also the floors are filthy , elevator is filthy, bathrooms are filthy, only like 5 breakfast options, and more bed bugs.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Sharon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Large room with comfortable bed and convenience of microwave and Fridge. Sufficient breakfast options.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

GEORGE

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Elena

Le gustó: Limpieza, personal y atención
Always stayed there for nice pool and didn't even thought it would be closed this time ((( kids was disappointed 😔 otherwise clean room,close to dining
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 13 abr. 2024
Dear Elena,While it's always a pleasure to welcome you and your family back to Aviator Hotel & Suites, BW Signature Collection, we are sorry you were unaware of our pool closing. We do all we can to ensure our amenities are available to all of our guests. We look forward to welcoming you back so you and your kids have the opportunity to enjoy our pool once again.

10/10 Excelente

Valerie, Gladwin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The girls at check in were fantastic. very busy check in with a lot of guest and they did an amazing job
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 9 abr. 2024
Dear Valerie,Thank you for your review of Aviator Hotel & Suites, BW Signature Collection. We're delighted to hear that our commitment to excellent customer service impressed you. We'd love to welcome you back anytime!

10/10 Excelente

Heather

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Sam, Oakdale

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Kayla

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención
It was pretty decent
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 29 mar. 2024
Dear Kayla, Thank you for choosing to stay with us and for taking the time to provide us with feedback. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us better, please do not hesitate to reach out.

8/10 Bueno

Ron

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel! I liked the pool but the hot tub was closed and they disnt have a mini refrigerator in my room they did offer to bring one up if they had one available. I also disliked they charged me a extra $100 security fee and will get it refunded back at check out but you know how that goes with your back 1 to 3 business days. Its been a day and I haven'tfot my 100 refunded back to me yet.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 25 mar. 2024
Dear Ron,Thank you for your feedback. We welcome all guest feedback so that we can continually improve our standards and practices. We hope that you will visit us again the next time you are in the area.

6/10 Aceptable

Samantha

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza
Hot tub, key reader, and door to bathroom at pool broken. Staff only giving a handful of towels to pool area with over 15 guest in the pool. Pool itself was clean and well temped. Was told that the pub attached was open, only to find out thatthe fully stocked bar couldnt serve due to not having a liquor license. Place was standard for the price. I will probably go to a different hotel next time. It was great but the kids enjoyed it. Oh the beds were comfy as well. Just feel meh.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 25 mar. 2024
Dear Samantha,Thank you for sharing your experience. It's great to hear you found our pool clean and that your beds provided a comfy rest. We also appreciate your feedback on the amenities and service areas needing attention such as the bar and hot tub. Your insights are invaluable as we strive to enhance our guest experience, and we hope you'll consider giving us another opportunity to impress you in the future.

8/10 Bueno

Carolyn, Olive Branch

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed here with the family for a short trip to St. Louis. Was very nice area, short drive into the city. The lobby was very clean and so cute! Loved the decor! Staff was amazing! We had issues with our room locks and had to change keys several times and got locked out. Maintenance solved it and was quick. Facilities— slightly dated, the room was alittle musty, not as upscale as some of the rooms I’ve stayed in. The beds were comfortable and everyone slept great! Pool was broken (seems to be a common theme when scrolling down on the reviews). Fitness center was wonderful and had lots of equipment!!! The breakfast could have used alittle more choices (waffle maker, pancakes? Bacon?) but was decent and all of us found something to eat. Overall nice stay and extremely friendly and helpful staff. Would recommend if you were passing by and needed a place to stay!
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 21 mar. 2024
Dear Carolyn,Thank you for your kind and honest review. We are delighted that you had a comfortable stay and that our maintenance team was able to accommodate you so quickly. We also appreciate your feedback regarding the pool and our breakfast. Our team will look into your feedback further to ensure future guests have the best stays possible. Otherwise, it is great to hear that you could take advantage of our fitness center. Thank you for your recommendation, and we look forward to welcoming you back.

8/10 Bueno

Darrell

Viajó con su pareja
Le gustó: Personal y atención, servicios
Good price. Nice room
Respuesta de General Manager el 15 mar. 2024
Dear Darrell,We're so happy to know that our wonderful accommodations and amazing value left a positive impression on you during your visit! Thank you so much for the review and we hope to see you again soon.

10/10 Excelente

Kayla

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Surprised at how clean and well maintained the property was. My daughters loved the pool and the closeness to shopping.
Respuesta de General Manager el 10 mar. 2024
Dear Kayla,We're delighted to hear that you were pleased with the cleanliness and maintenance of our property. It's also wonderful that your daughters enjoyed our pool and convenient proximity to shopping areas. We strive to provide a welcoming and enjoyable environment for all our guests, and it sounds like we succeeded during your stay. Thank you for sharing your positive experience at Aviator Hotel & Suites, BW Signature Collection. We look forward to welcoming you and your family back in the future.

6/10 Aceptable

amy

No le gustó: Estado de la propiedad e instalaciones
The pool was out of order. The room keys did not function we had to get new keys and even have staff open our door.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 4 mar. 2024
Dear Amy,Thank you for your feedback. It saddens us that your stay did not meet your expectations. Please know that we will have our team look into the room keys to make sure all are functioning properly. This is not the quality of service we strive for so we will use this to seize all opportunities to better our quality of service. Thank you for choosing to stay with us. Aviator Hotel & Suites, BW Signature Collection

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place. My second time to stay at this hotel. Front desk staff friendly
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager el 28 feb. 2024
Dear Robert,Your thoughtful review is much appreciated. We are thrilled to see that you enjoyed your stay and on behalf of all of us at Aviator Hotel & Suites, BW Signature Collection, we hope you will allow us to welcome you back again soon!

8/10 Bueno

Duane

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Property is due for an update but service and facilities were adequate
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 28 feb. 2024
Dear Duane,Thank you for choosing Aviator Hotel & Suites, BW Signature Collection, and for sharing your feedback. Please know that we are always working to improve and have recently renovated our lobby area. We are happy you enjoyed your stay, and look forward to welcoming you back and impressing you even further.

10/10 Excelente

Doris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was easy check in. The employees were all friendly. We had 2 king rooms booked for a night. Both were very clean. Would recommend!
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 25 feb. 2024
Dear Doris,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team and impeccable accommodations helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

8/10 Bueno

Demitra Ourania-Koukios

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was clean and quiet. The staff was kind and helpful and it was nice to have a restaurant attached. About a 25 min drive from the Gateway Arch.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 22 feb. 2024
Dear Demitra,Thank you for sharing your positive experience at Aviator Hotel & Suites, BW Signature Collection. It's wonderful to hear your appreciation for our clean, quiet environment and the hospitality of our team. We're also glad the location suited your needs and that our restaurant provided you with convenience. We look forward to welcoming you back for another enjoyable stay.

8/10 Bueno

William

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Hotel - Pool & Hot Tub Broke 1 Yr Plus!
The hotel is overall excellent. However, the Hot Tub has been broken for over a year and a half now that I know of, but it is still listed on the amenities. The indoor pool has been out of operation for about a year now and its still on the amenities. I recommend that if you want a hotel with a hot or pool to call the hotel prior to booking to ensure they are operational. I love the Aviator but will find a different facility in my next venture.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 20 feb. 2024
Dear William,Thank you for taking the time to share your insightful feedback. It was a pleasure having you stay with us during your recent visit. We were saddened to learn that our accommodations did not meet all of your expectations and that you were unable to use some of the amenities listed on our website. We encourage our guests to notify us of any issues they encounter so we may have the opportunity to find a solution for them. We hope to get the chance to provide you with the stay you expected and deserve.

10/10 Excelente

Duc

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a good location.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 14 feb. 2024
Dear Duc,Thank you for your review and for giving us a perfect rating! We're delighted our fantastic location was the highlight of your visit, and we hope you took full advantage of its convenience. It was a pleasure having you here, and we hope you return soon!

10/10 Excelente

Tina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Marcia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
5 Star Service
This hotel offers a 5 Star service. I was impressed from check-in to check-out. They checked on us throughout our stay and the breakfast was good too. I would stay again.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 9 feb. 2024
Dear Marcia,It's wonderful to know that our team's amazing service impressed you during your visit and that you had a great time overall. Thank you so much for the high rating and we hope to see you again soon.

6/10 Aceptable

carey

Le gustó: Personal y atención
Price. Inconvenient due to inoperative services.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 9 feb. 2024
Dear Carey,Thank you for your honest review. We regret to learn that despite our excellent value, you were not fully satisfied with your experience. Guest feedback is our foremost catalyst for beneficial and effective change, so your comments will be shared internally for further consideration. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.

8/10 Bueno

Richard

Viajó con su pareja
Le gustó: Personal y atención
No complaints other than the TV service sucks. No sports channels at all (ESPN,FS1,etc) & TV itself looked to be quite old.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 9 feb. 2024
Dear Richard,Thank you for taking a moment to leave a review. We're pleased you had an enjoyable overall experience! Your feedback about the TV and TV service will be shared with our internal team for further consideration, as we are always seeking ways to improve. It was a pleasure having you here, and we hope you return soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Darren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Aviator was great. Stadf was super helpful and so nice. Restaurant had an amazing team and the food was awesome. I travel a decent amount and a ton of hard work and commitment to people rises this hitel above many others.
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager el 5 feb. 2024
Dear Darren,A top-notch dining experience is often the most memorable part of any trip, and we're glad that this was the case for you! We're thrilled to have received such a high rating from you, and we look forward to welcoming you back to Aviator Hotel & Suites, BW Signature Collection in the future.

8/10 Bueno

Philip

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Tim

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 30 ene. 2024
Dear Tim,Thank you so much for your five-star review of Aviator Hotel & Suites, BW Signature Collection. We are delighted that you thoroughly enjoyed your stay and can't wait to see you again.

10/10 Excelente

William B

Le gustó: Limpieza, personal y atención
Needs some updates
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager el 30 ene. 2024
Dear William,It warms our hearts to receive your five-star rating, and we trust you rested well during your stay! Your additional feedback is gratefully received and will be kept in mind for the future. It was a pleasure hosting you, and we hope you'll revisit us for another terrific experience.

6/10 Aceptable

Jeremy

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Over priced!!!!
Not worth the price no microwave no Mini fridge old tvs limited restaurant in lobby.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 29 ene. 2024
Dear Jeremy,Thank you for your review. We regret to learn that you were not fully satisfied with your recent experience. Rest assured, our prices are competitive for our area— though we'll be sure to discuss your feedback with our team to seize any opportunity to improve. That being said, we hope to deliver a fantastic overall value the next time you visit our property.

10/10 Excelente

Alexander

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Had a great time
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 29 ene. 2024
Dear Alexander,Thank you for your five-star review. Your enjoyment and satisfaction are our top priorities, and it's wonderful to know we succeeded in providing you with a memorable experience. We look forward to welcoming you back to Aviator Hotel & Suites, BW Signature Collection, for another enjoyable visit!

2/10 Terrible

Brynna

Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Satisfied customer
It was good. Staff was nice and the restaurant was very good
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 26 ene. 2024
Dear Paul,Thanks so much for your review of Aviator Hotel & Suites, BW Signature Collection! We sincerely appreciate your kind compliments about our team and on-site dining. It would be wonderful to welcome you back anytime.