Utterly disingenuous to claim the hotel was closed as guests and staff could prove. Rather, Zoe Haworth chose to ignore clearly stated check in times when she made the booking.She also ignored a welcoming email sent within an hour of booking again with check in times,travel suggestions etc...Later a concerned telephone call was made to see if there had been a traffic accident etc..causing a delayed arrival. The socially busy background noise proved otherwise. and of course staff are too well trained and well mannered to be rude.

We thank our guests for taking the time to send a review.Of course the staff who work so hard here are very pleased to achieve a top score.

Thank you for the review.

Your most favourable review is very much welcomed by the hard working staff here.

Thank you for taking time to send a review.

Thank you for taking the time to give us a good review.

Unfortunately Victor and his wife were unable to stay with us on this occasion.They arrived, parked with their badge displayed in the blue badge slot we had obtained right in front of the building, but came too late in the day for us to be able to provide a double en suite room on or near the ground floor.His wife who suffered from severe emphysema was unable to go to the top floor for the allocated room for their stay.If we had been informed by the guest when making the booking,we could have easily made adjustments,but rooms were already occupied..Victor even apologised for not telling us in advance of their special requirements.On a quiet weekend (not Bonfire night) we may have had some flexibility. Fortunately with a brother in town and friends at a local caravan camp,they had help.We could not relet their room so late in the day but will provide a big discount naturally for their next stay with us.

Good to hear that we were sufficient for his needs,which was a simple en suite twin overlooking the English Channel and Beachy Head,so that both he and Spanish female could enjoy the annual fireworks and Bonfire Societies' torchlight parade.

Many thanks for your positive grade.

Staff are pleased that you take the time to show your appreciation for all their hard work.

Staff are puzzled by low score as no reason provided either verbally during stay nor upon departure just slipped away.Paid just 72 for three persons in en suite room ( ie just 24 each) right on the promenade overlooking the beach.Staff recollect that they were namedroppers(some actor they claimed to know?) as if to make themselves somehow important.We need to know if something is wrong so that we can improve.This does not help us.However we regret that they were not happier and will continue to do our best.

Your top marks grade is much appreciated by all the staff who do all the work to ensure that all guests enjoy their stay with us.

The staff are so happy that you enjoyed your stay with us.Please come again.

Thank you for your positive review grade.

The staff are very happy with your kind praise.

Thank you for your review.

Just two examples from completely inaccurate and distorted review: doors are not thin but standard fire doors(of course): of legal regulation thickness and age; Ample parking: unlike down town,parking here is always free with completely unrestricted places less than 100yards away.etc..etc..

Many thanks from staff who do all the work here.

Your comments noted;thank you;they help us always to improve.

Thank you for favourable review.Yes,our fortunate position right on the promenade does afford splendid panoramic views from Beachy Head to the west right round to Hastings Country Park,old Hastings and the pier to the east.Both sunrises and sunsets are stunning.

Thank you for taking time to comment.

Thank you for your review.

Many thanks for your top review;staff are always pleased to see their hard work recognised.

Many thanks for our top grade.It gives the staff much pleasure to see their work recognised and approved.

Thank you for taking time to provide a good review.

Thank you for your kind words..

Thank you.Our fortunate position right on the promenade provides a panoramic view from Hastings cliffs and pier and sunrises to the east right round to Beachy Head and the South Downs and stunning sunsets to the west..

Thank you for top marks review.

Many thanks for taking time to review.

All reviews help us to improve.

Many thanks for your kind review.

Thank you for good review.

Your positive thoughts about your enjoyable stay and will be passed on to our 8 discreet staff.

All reviews help us improve.

Your top marks make the hard working staff feel appreciated.Many thanks.

Thank you for the praise.Relax:shower room is really secure! All parking here is free and there is ample unrestricted parking as well,unlike down town Hastings where you must pay everywhere or have a residents' permit.There are two council car parks close to us where guests can opt to pay and display if they feel the urge to help the council.

thank you for your review.

Thank you for top marks given.

Your thoughts help us improve,even in your chosen room which is the cheapest basic room we offer,chiefly for impecunious students and backpackers on very low budgets.Of course,we do provide larger rooms,some with bay windows,some with balconies all with full frontal sea views..

Many thanks.

Unfortunately this middle-aged lady arrived in an extremely agitated and nervous state,(perhaps from a long drive?) and never really achieved balance,despite our very best efforts to make her stay an enjoyable experience.It seems we failed,so apologies;Hopefully her disorders,behavourable or otherwise have now been overcome..

All reviews help us improve.

Many thanks for top marks given.Staff delighted.