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Opiniones sobre Cortsland Hotel

3 out of 5
Cortsland Hotel
Upper Gambles, St. John's, Antigua

Opiniones

7,0

Bueno

Evaluación: 10 - Excelente. 21 de 78 opiniones" "
Evaluación: 8 - Bueno. 23 de 78 opiniones" "
Evaluación: 6 - Aceptable. 17 de 78 opiniones" "
Evaluación: 4 - Mediocre. 6 de 78 opiniones" "
Evaluación: 2 - Terrible. 11 de 78 opiniones" "

7,8/10

Limpieza

7,6/10

Personal y atención

6,6/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ALCEDO

Se hospedó 2 noches en marzo de 2024
Respuesta de Hazel el 6 abr. 2024
I am happy that you enjoyed your stay with us. Thanks for your review.

2/10 Terrible

Dalia Gabriela

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Hazel el 21 mar. 2024
Thanks for your feedback.

4/10 Mediocre

WILLIAM

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The staff were lovely. The property is old, and showing its age. Parking lot is now starting to act as storage for derelict boats and cars. Location is not a convenient spot, as there are no restaurants close by - the restaurant at the hotel was not open. Room was clean, but the condition is long overdue for renovation. I will again state that the staff were exceptional.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Doolchand

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Property has very good potential. Needs to modernize
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Emily, Barre

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Hazel el 23 abr. 2024
Dear Emily,Thanks very much for your review. We are happy that you enjoyed your stay with us.

2/10 Terrible

melanie

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
totally run down facility, and super expensive for what it is so extremely bad value for money. room wasnt equipped with basics, promises to rectify not kept. staff try but not very hard, or not at all. pool was broken everywhere, dirty and did not seem hygenic. when checking out no one was interested in feedback, or if i enjoyed the stay. the whole place is deperately missing an intensive update and a loving touch, facilties and staff
Se hospedó 1 noche en abril de 2024
Respuesta de Hazel el 8 abr. 2024
Thank you for your review.

8/10 Bueno

kRISHNADAT

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a wonderful night stay. Visited the lush garden. Would love to go there again hopefully during the summer months.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hazel el 21 mar. 2024
Hello kRishnadat thanks very much for your review. We look forward to hosting you again!

4/10 Mediocre

Lydia

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Hazel el 21 mar. 2024
Thank you for your feedback.

10/10 Excelente

Elisabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing customer service!
Se hospedó 1 noche en febrero de 2024
Respuesta de Hazel el 21 mar. 2024
Hello Elizabeth, thank you for your feedback. It is greatly appreciated.

4/10 Mediocre

ALDRIE

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en enero de 2024
Respuesta de Hazel el 21 mar. 2024
Thanks for your feedback.

6/10 Aceptable

Jacqueline

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Stayed for a night and it was good.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Arlene

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 7 noches en enero de 2024

6/10 Aceptable

Lillith

Le gustó: Limpieza, personal y atención
Rooms are spacious, amenities are mostly provided. No cups spoons, paper towels. The cost of a meal is very high and ordering is complicated
Se hospedó 4 noches en enero de 2024

8/10 Bueno

Aliethea

Se hospedó 4 noches en diciembre de 2023
Respuesta de Hazel el 21 mar. 2024
Thank you for your feedback. It is greatly appreciated.

10/10 Excelente

cecilia

Wonderful Kind staff
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Alicia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My son and I had a wonderful time. We arrived on Christmas Day but had no idea the outside dining options were very limited. The staff accommodated us with lunch and dinner and breakfast the next morning. They also assisted with booking our morning tour. We are thankful for everyone at Cortsland for making our holiday a joyous experience.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

charma

Quiet
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

subash

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Respuesta de Hazel el 21 mar. 2024
Your feedback is greatly appreciated. Thanks very much.

10/10 Excelente

Chantal

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Joan

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Proximity to Cedar Valley and the courteous staff. The menu is limited and the need to have a 3 hour notice for food is an inconvenience Rooms are missing simple necessities such as bottle openers, the availability of pepper sauce with food etc
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Jason

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were efficient and polite.
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Jason

Viajó en grupo
Le gustó: Limpieza, personal y atención
Staff was extremely friendly and helpful. Facilities are a bit dated but well kept. Cold AC in bedrooms, beer and wine available on site but no dining within walking distance.
Se hospedó 1 noche en octubre de 2023

4/10 Mediocre

Sandra

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
There were six of us in my group, children 9, 14, 15; we arrived on a Sunday and had a few 29" suitcases, the receptionist was abrupt even with us checking in, pretty much saying "I need passports for everyone" nothing much before and nothing much after. I felt she didn't want to work on a Sunday. The room was on the second floor, approximately 12-14 steps going up, the receptionist is the same person who took us to our room, she was all the way at the top of the steps when I had to call to her and ask her if there was an elevator or someone to help take the bags up, she said "no, no one is working", and that there were no rooms on the first floor. I said we have a lot of bags, that's when she came back down to take my handbag, which is the only item she carried up, never thinking of any options. ROOMS: the set up is one space with a common/shared living room & kitchen, then two rooms (one with two beds and one with three beds). Our room had 3 beds, 1 squeaked loudly, the windows wouldn't close, one of the windows was cracked, on the last day I saw that one of our pillows was rolled up foam padding (similar to what is in a cushion) and the pillow was torn he beds only had the top sheet (no bed cover). the grounds are beautiful, the pool is nice, nothing is really walkable, the beach requires a taxi. Perfect if you don't want to do much and/or don't have high expectations. one of the sliding doors is accessible to outside and was a struggle to lock, common space was stifling
Se hospedó 2 noches en septiembre de 2023
Respuesta de Cortsland Hotel Management el 12 sept. 2023
Dear Sandra, thank you for your feedback. You would have booked a room with 3 beds for your group of 6 persons. All our triple rooms are located on the second floor. I would like to apologize on behalf of our staff as you indicated that you were not pleased with the service provided by the receptionist on check in. However, I find it surprising as we have always received good feedback on our receptionists. I must indicate that it was the same receptionist who requested permission to provide you with an additional room which was located next to the room you originally booked and was given to you complimentary for your entire stay. Please note that our listing on Expedia clearly states that the hotel does not have an elevator, and highlights other places that are within walking distance to the hotel. We will address the other issues raised to ensure that all our guests have a comfortable stay with us.

10/10 Excelente

Rhiannon Delyth

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en agosto de 2023
Respuesta de Cortsland Hotel Management el 10 sept. 2023
Hello Rhiannon, thank you for taking the time to complete the review. It certainly was a pleasure hosting you at Cortsland. We really appreciate your business and look forward to having you stay with us in the near future.

6/10 Aceptable

BRIAN

Low internet service
Se hospedó 3 noches en agosto de 2023
Respuesta de Hazel el 9 sept. 2023
Dear Brian, thank you for your feedback. I am happy to report that we have upgraded the internet system at the hotel and we now have very strong signal in all the rooms and public area.

6/10 Aceptable

Reuben

Viajó con su familia
The property is generally clean and well serviced. However some more amenities such as coffee and cream should be provided, including bottled water. I would recommend the property to others. Nice quiet place.
Se hospedó 3 noches en agosto de 2023
Respuesta de Cortsland Hotel Management el 10 sept. 2023
Dear Reuben,Thanks for your feedback which is greatly appreciated. The hotel usually provides, bottled water, tea, coffee and cream in the rooms upon arrival. Happy that you would recommend our facility to others. We appreciate your business and hope to see you back at Cortsland in the near future.

8/10 Bueno

Michael, Tortola

Viajó con su familia
Le gustó: Limpieza, personal y atención
Friendly and helpful staff
Se hospedó 1 noche en julio de 2023
Respuesta de Cortsland Hotel Management el 10 sept. 2023
Thank you for taking the time to complete a review. I am happy that you enjoyed your stay at Cortsland. We hope to see you back in Antigua one day.

8/10 Bueno

Ludson

Se hospedó 7 noches en julio de 2023

8/10 Bueno

Jhonny

Se hospedó 7 noches en julio de 2023

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly, kind, effecient staff. Straightforward, quick check in. Tasty breakfast with accompanying fresh fruits. Comfortable rooms with much needed air conditioning. Beds comfortable and rooms spacious. Good distance from the airport and travel arrangements on demand arrived in a very timely manner. Beautiful well manicured grounds. A good lay over for a night. Thank you!
Se hospedó 1 noche en junio de 2023
Respuesta de Receptionist Ms. Andre el 6 jul. 2023
Thank you so much Ms. Lisa, we are extremely happy that you enjoyed your stay with us.

10/10 Excelente

Nathan

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en junio de 2023
Respuesta de Receptionist Ms. Andre el 14 jun. 2023
Thank you Nathan, we are happy that you enjoyed your stay with us.

10/10 Excelente

Steve

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Reginald A, Billerica

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff. Large, quiet rooms. Walkable access to downtown
Se hospedó 6 noches en febrero de 2023

8/10 Bueno

Latoya

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My experience was a pleasing one. The premises were very clean and staff was amazingly helpful. Definitely recommend
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Philip

Se hospedó 2 noches en febrero de 2023

8/10 Bueno

Joanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were great and very helpful Our room was comfortable However, the website states that Our dining room is well known for its West Indian specialities and continental favourites. Savour tropical drinks poolside or in the cozy lounge. This was not open during our stay and there was no ‘shuttle’ to the beach which was one reason for choosing this hotel We didn’t have a toaster, enough plates, any oven proof dishes to prepare meals in the oven or knives to prepare the food But we had a very relaxing holiday and enjoyed eating al fresco on our balcony Thank you
Se hospedó 17 noches en marzo de 2022
Respuesta de Cortsland el 22 mar. 2022
Hi Joanne, Thank you for your comments. We do have Shuttle service on request to and from the Airport or anywhere you would like to go around the Island. Due to our low occupancy, most of our services are on request.

8/10 Bueno

heilie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good for the price and very friendly
The staff was very friendly and the location was good very easy to walk to the store or down to the port to do some shopping was a good place to sleep if you want somewhere to stay that isn’t all inclusive this would be a good place the front staff was very helpful if you need help getting a taxi as well overall would recommend
Se hospedó 7 noches en marzo de 2022
Respuesta de Cortsland el 22 mar. 2022
Hi Heilie, Thank you for your review and we hope to see you again

10/10 Excelente

Ian

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
The property is a bit tired and a little off the beaten track but the staff more than make up for it. Unbelievably helpful.
Se hospedó 9 noches en marzo de 2022
Respuesta de Cortsland el 22 mar. 2022
Hi Lan, Thank you for your feedback we welcoming your comment and will make improvements on these areas.

4/10 Mediocre

marilyn

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Staff was pleasant and friendly. However, they were not open with offering dining options available on premises, which I found quit disturbing. No brouchers or mention of services availability.
Se hospedó 4 noches en febrero de 2022
Respuesta de Cortsland el 15 mar. 2022
Thank you for your stay with us at Cortsland Hotel. Thank you for your feedback and we will improve on the dinnig options available.

10/10 Excelente

Colin

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
We only required an overnight stay and this was go
Se hospedó 1 noche en enero de 2022
Respuesta de Cortsland el 15 mar. 2022
Thank your for your stay with us at Cortsland Hotel

6/10 Aceptable

Alisbelice

Se hospedó 2 noches en enero de 2022
Respuesta de Cortsland el 22 mar. 2022
Thank you for your stay with us at Cortsland Hotel and we look forward to welcoming you back

8/10 Bueno

Keston

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Villett

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Cliente verificado

Viajó por negocios
It was good
Se hospedó 4 noches en agosto de 2021

2/10 Terrible

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en mayo de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice family run business with personal touch. In quiet area conducive for undertaking business work. Second time staying at hotel and satisfied with service both times
Se hospedó 1 noche en marzo de 2021
Respuesta de Cortsland Hotel el 20 abr. 2021
Thank you so much for staying with us. We are happy that you had a wonderful time.

8/10 Bueno

Cliente verificado

Se hospedó 9 noches en enero de 2021
Respuesta de Cortsland Hotel el 20 abr. 2021
Thank you for your stay and we look forward to welcoming you again in the future.

6/10 Aceptable

Nikeva

Viajó por negocios
Le gustó: Limpieza
Very comfortable hotel will return
Se hospedó 1 noche en enero de 2021
Respuesta de Cortsland Hotel el 22 ene. 2021
Thank you vey much. glad you had a wonderful time. We look forward to seeing you again.

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en octubre de 2019

2/10 Terrible

Lopez

No le gustó: Servicios, estado de la propiedad e instalaciones
2 star hotel, just for sleep, in the middle of nothing, difficult to get there, no vending machine and no food or liquid at the kitchen at 9 PM !
Se hospedó 2 noches en septiembre de 2019