We regret that this guest had a less than desirable experience, and have take steps to correct any unintended short comings. However, the bathroom vanity light was not broke, the bulb was just burned out. Had the guest contacted us, we would have had a new bulb installed. Once we learned that the refrigerator light didn't work, we have since replaced the refrigerator with a larger/newer unit. We send a confirmation email to each of our pending guests after they finalize a reservation. This guest replied to our email acknowledging they had received it, but apparently didn't bother to read it. Copied below is part of the info that is included in the email. "IMPORTANT INFORMATION: Just a reminder our guests need to bring any consumable items including trash bags, soap and shampoo, charcoal and BBQ utensils for grilling, and paper products such as paper towels and toilet paper. " The trash bags, toilet paper, laundry detergent, etc. were all consumable items noted in the email as not provided. We apologize for the apparently undesirable towels. Sometimes prior guests misuse the towels for outdoor purposes and essentially ruin them. We have replaced all towels with new ones. We do not advertise extra bed linens will be available, and most stays, like this guest. are only 2 nights duration. The unit is not a motel/hotel but a semi-rustic cabin is in a rural area. While the internet service is the fastest available to us. It is sufficient for sending emails, surfing the net, etc., but not capable of streaming video.

Inga, we are so glad you enjoyed your stay in the Dogwood Cabin and time away from the hustle and bustle of life. We hope you stay with us again in the future. Corky & Kathy Stack Lost Creek Guest Ranch

The cabins are in rural area and the dsl service we have is the fastest available from CenturyLink at that location. It is definitely not fast enough for streaming movies, and we do not advertise that it is. In fact we usually try to let guests know that the internet is not very fast, but good enough for sending emails, surfing the web, and most importantly good for wifi calling during those times when cellular phone signal is weak. We will try to add a note in the confirmation email about the dsl not fast enough for streaming.